Richmond Subaru

Stay away from the service department at this dealership. They totally took advantage of my wife. She was in to get a muffler replaced which on a forester is a 30 minute job. They charged her $224 labor. Tol They totally took advantage of my wife. She was in to get a muffler replaced which on a forester is a 30 minute job. They charged her $224 labor. Told her her rear brakes were worn then replaced both calipers, both rotors and pads. This vehicle has been well maintained by a different dealership in the interior since new. There is no way both calipers and both rotors needed replacing. An unethical shop that will take advantage of an elderly lady. Shame More

I have called to dealership for the simple service to I have called to dealership for the simple service to replace headlight bulb and the marker side bulb.They asked to bring a car.When I came,service a I have called to dealership for the simple service to replace headlight bulb and the marker side bulb.They asked to bring a car.When I came,service adviser asked me a lot of silly questions within 15-20 minutes, may be need to replace all unit. I said no, thanks just 2 bulbs, please.Then she asked me to put signature but need to wait a little. I have already had a cup of coffee and still wait for papers to sign.Finally she has represented papers and asked to sign, where has been shown the cost of two bulbs replacement. She said just $200+tax. How come? I have shown my old invoice at this deallership for the same service. I used to paid for this service before total , including tax, $50.23. She said this invoice very old, I asked to check in a system all my services like that, off course they did not want to do that. Manager came and said the same, this invoice very old, but if they want to check, they could check the system, all services, where I never paid for that more than $50.23.But if they go to computer,they could find and look newer invoices with the same service cost for 2016-2018, where is shown labour price for headlight bulb $25, if labour cost is $125 in hour. Service adviser showed me , I have to pay $75 for each bulb, just for the labour. Good calculations, right? Manager approved and said that is the price.Do please, research and you never find any Subaru dealerships in metro Vancouver, with these space price. Again, for 2 bulbs replacement you charge $200+tax.I am going to apply to media, market place, news papers, BBB- everyone must know how Richmond Subaru keeps and build the business. Could you imagine, what fraud Richmond Subaru does and how many people has been cheated only in services and still keep silence, think about your reputation and who is responsible for that. Unprofessional stuff, disgusting service, where they try to heat their hands impudently on their customers.There are no such small numbers of stars, to evaluate such "great" Richmond Subaru service. More

I just purchased a 2021 Subaru WRX STI from Richmond Subaru. I had the most pleasant experience from the first phone contact with Angel to finishing the deal with finance. Angel answered all questions q Subaru. I had the most pleasant experience from the first phone contact with Angel to finishing the deal with finance. Angel answered all questions quickly and provided a no pressure approach to the sale. I have previously been frustrated with the lack of clear answers at other dealerships. I would recommend visiting Richmond Subaru. More

I bought my Subaru Forester last week at Richmond Subaru. Honestly, I visited few different Subaru dealers in BC. Eric really provides the best service compared to other salespeople. No pressure and a friend Honestly, I visited few different Subaru dealers in BC. Eric really provides the best service compared to other salespeople. No pressure and a friendly environment. He is a professional and very polite service advisor. He made it so easy and simple, even saved me some money. He's always stayed in contact and has been available every time I have called him with questions even after my purchase. Great Experience for our family. High recommend him if you want to have a test drive in Richmond Subaru. More

I had a great experience purchasing my Forester with Marco. While negotiating a final price, I mentioned that I would be interested in purchasing a roof rack in the future. Marco agreed to give me a dis Marco. While negotiating a final price, I mentioned that I would be interested in purchasing a roof rack in the future. Marco agreed to give me a discount on the future purchase. I recently contacted him and stated that I was ready to purchase the cross bars and rack. I talked to him and he said he would get back to me. I received no return call so I called him back. He apologized and said he would get right back to me. It has been near two weeks now and no call. I wasn’t looking for a big discount, just a little goodwill discount for purchasing a new car. This tells me that his customer service ends as soon as the car is driven off the lot. I’m in the car business and word of mouth is everything. Very disappointed. More