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North York Chrysler Jeep Dodge Ram Fiat

Thornhill, ON

3.4
1,109 Reviews

7200 Yonge St

Thornhill, ON

L4J 1V8

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1,109 Reviews of North York Chrysler Jeep Dodge Ram Fiat

December 29, 2016

Hurray for Heather Very helpful and straightforward. Heather made sure I got maximum value from my extended warranty. The team found problems I didn't know were under w More

by Craig F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Kavanagh
Jan 02, 2017 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hi Craig, Thank you for the kind words. We're happy that you're satisfied with our service. As for the Wifi, we apologize as were having some technical difficulties since the past few days but as of this morning, it has been fixed. Regards, Your Friends at North York Chrysler.

December 27, 2016

service north york chrysler Tommy your team at the service center is great! Heather K and Leo R provide some of the best customer service this is because they care about your cli More

by teddy
Customer Service
Recommend Dealer
Yes
Employees Worked With
Heather Kavanagh Leo Rae
Jan 02, 2017 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hi Teddy, Thank you for the kind words. We're glad that you're happy and satisfied with our service and we'll ensure that you receive the same level of service every time you visit us. Regards, Your Friends at North York Chrysler.

December 25, 2016

Friendly environment, Excellent customer service My old car broke instantly and I was desperately in need of another one. Went online and came across this nice car at North York Crystler. I went th More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cyrus Zakeri
December 22, 2016

DO NOT GO TO DEALER SAM. HE WILL RIP YOU OFF DO NOT SHOP HERE. THE WILL RIP YOU OFF! Went it in today and talked to a sales associated named SAM. The Car was listed for at $9998. I went it offeri More

by shawnasuz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sam
Dec 22, 2016 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hello Shawn, I'm not sure this is a properly balanced review. We do reserve the right to decline cash purchases at our sole and exclusive reserve for a variety of reasons (i.e. to better serve our local market on limited supply vehicles, to discourage exporting, etc), however we are very upfront about this (i.e. it is on our website). And yes, a good, well-reconditioned, used vehicle for ~$10,000 is just such a vehicle. They are difficult to replace. All of our prices are our best prices and provided up front as part of our transparent, open, and honest operating practices. If someone led you to believe that our prices are negotiable, that I would like to know, as they are not. We've been like this for years to remove what most people believe to be the worst part of shopping for a vehicle: the stressful back and forth of negotiating for price. I'm assuming you'd done your homework before coming in and knew our vehicle was well priced. So, I do apologize if you were under a different expectation as to how we operate, but circling back to the point of my response, I don't know that 1 star is appropriate given that we are upfront about all of these things and that we are not flexible on them.

December 21, 2016

Couldnt have asked for better service. This was my first experience purchasing a new vehicle and i couldnt be happier with my experience. Cyrus Zakeri was my sales representative and was ex More

by chris miron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cyrus Zakeri
Jan 02, 2017 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hi Chris, Thank you for the kind words. We hope you're enjoying your new vehicle and we look forward to seeing you again soon! Regards, Your Friends at North York Chrysler.

December 20, 2016

Leonora helped immensely with my issue After numerous complaints, Leonora took control and rectified our issues. She was very helpful and a pleasure to deal with. Heather was knowledgable o More

by mviteller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leonora/Heather
Jan 02, 2017 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hi, Thank you for the kind words. We were happy to help you and glad to get your problem resolved. Regards, Your Friends at North York Chrysler.

December 05, 2016

top notch service advising! Sometimes difficult to make right decisions about the repairs and maintenance of a used vehicle, I found the service department at NYChrys more than h More

by Mark B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Kavanagh
Jan 03, 2017 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hi Mark, Thank you for the kind words. It takes an appreciative customer to notice an excellent service. We hope that wonderful Jeep goes on and on forever! Drive Safe! Regards, Your Friends at North York Chrysler.

December 02, 2016

CSR's who actually care about their clients! I have a 2014 Jeep Cherokee and have been taking my vehicle to this location for oil changes & services for a few years. When a particular problem wit More

by D.Lam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Kavanagh & Leanora
Jan 02, 2017 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hi, Thank you for the kind words. We are dedicated to provide the best services to our customers even if it means going the extra mile. We hope to see you soon in the future. Regards, Your Friends at North York Chrysler.

December 02, 2016

Very POOR service and DISNONEST!!! BEWARE OF Jonathan Ng I have now had separate experiences with the service department on two different vehicles. Yesterday I brought my car in for warranty work. They bus More

by Dr Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonathan Ng
Dec 12, 2016 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hi, We apologize that you feel this way but we’re afraid that you have not taken all the facts into consideration. First of all, the panel in question need not be removed to perform the replacement of the USB hub so there is no question of breaking the panel when it was never removed in the first place. Secondly, we do apologize for the presence of the zip tie debris but understand that a zip tie was not used during any aspects of the repair, it might have come as part of the packaging of the new part, or dropped accidentally by the mechanic, but the secondary panel was not touched at any point of this repair. We have pictures of the part and the installation and it is very clear that the damage is not our doing. Please also note that the vehicle was purchased from another Chrysler store and your USB unit was damaged and wouldn’t normally be covered under warranty, but we went above and beyond and covered it under good will to eliminate the cost to you. We’ll be more than happy to provide you with all the pictures, and to inspect the vehicle again at your convenience under the supervision of a Service Manager. As for the alignment issue, one thing you may not know is that all of our alignment checks are done by an $80000 super accurate “Hunter Alignment Checker” which is a highly sophisticated piece of machinery that measures the wheel rotation and analyzes the suspension geometry. This machine doesn’t change its mind based on a human input and only reports as designed by its manufacturer. Also, Wheel alignment has nothing to do with the age of the tire. This means that even if you have installed a set of brand new tires but alignment has not been performed and the suspension geometry has not been corrected to spec, the machine would indicate that it needs an alignment. We only recommend the alignment if the machine provides us with supporting results which you are free to check; whether to get it done or not is completely up to the customer. We get it that you might not be satisfied with your experience, but to make statements without understanding the reasoning behind the issues is unreasonable and unfair. We stand for delivering absolute transparency and value to our customers and employees are paid differently to ensure that customers are never oversold something they do not actually need. We assure you that there has been no intention to sell you something you don’t need, as people would lose their job in our company if they don’t deliver 100% morality. Please contact us should you have any questions, or if you’d like to further resolve the matter. Best of regards, Your Friends at North York Chrysler.

Dec 12, 2016 -

Dr Kevin responded

OH MY.... for your own sake PLEASE DON"T MAKE IT ANY WORSE! You can SEE THE ZIP TIE holding the two panels together - it is not from the packaging. In terms of being under warranty - we bought the car only a few weeks earlier. Contacted the place we bought the car and they said it was definitely under warranty but suggested we take it to you as you were closer. Upon arrival I asked if it was under warranty and your response was "most definitely" - so don't say that now - I have the original response in an email. In terms of the wheel alignment what you don't mention is this was "noticed' during an oil change - where you wrote on the invoice that the tread depth was uneven on the right front tire - even though the tires were brand new. SHAME ON YOU!! I can see you have a standard reply - where you try and make it look like the customer is not being reasonable. Rather than having to KEEP responding to POOR service.... here's a NOVEL IDEA....DO THE JOB RIGHT THE FIRST TIME and QUIT TRYING TO GENERATE SERVICE THAT ISN'T REQUIRED!!!!!!!!!!!!

December 02, 2016

STRANGE APPROACH to NOT selling a vehicle This story is almost unbelievable - BUT IT HAPPENED. I was very interested in buying a vehicle from North York Chrysler. I tried desperately to get More

by Dr Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
never had one
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