Markham Honda

Service department does not care. When asking about services they say they will have a service technical call you. They never do. When asking about a service done on your call they say they will have a services they say they will have a service technical call you. They never do. When asking about a service done on your call they say they will have a service technical call you. They never do. When on a wait list for a part they say they will have a service technical call you. They never do. In short, they do not try to provide you with the services you need. They will instead ask you about paying for their tire storage service or tire alignment. I just traded my car in for not a Honda! More

I recently bought a car from Jared V. who was very professional and polite. Jared took the time to answer my many questions and I did not feel pressured in any way. He fully explained all the features professional and polite. Jared took the time to answer my many questions and I did not feel pressured in any way. He fully explained all the features of the car and a follow up phone call a few days later was very thoughtful. Jared was a pleasure to work with and I would highly recommend working with him if you are looking to buy a car at Markham Honda. Thank you Jerad for making this such a positive experience! More

Honda vehicles are good. However, you have to be very careful about the sales and the Financial Advisor here in this location! On July 27th, I came here to lease a CRV, Sales William Huang helped me. Aft careful about the sales and the Financial Advisor here in this location! On July 27th, I came here to lease a CRV, Sales William Huang helped me. After the negotiation and I got a very good deal, so I paid a deposit of $500 to lease CRV, but it took a Financial Advisor 2 weeks to tell me how difficult it is to get the loan approved! Then I tried to lease Civic since it’s much cheaper and it may help me to get the loan approved. I find another Financial Advisor Fiona Liu, but she strongly "suggested" that I should buy a $1800 Advance Lease Guard to lease a basic Civic! I said this is too much and I just need a basic lease guard, she said, "I don't have any profit this way, then your loan will not be approved." I didn't want to waste any more time so I signed the contract. On the next day, she called me, said "The loan is approved, , but an extra co-signer is needed, so you need to add more money." I was very angry and sense something fishy, so I said I need more time. After several days of consideration, I decided not to lease the vehicle here, but sales William Huang refused to refund my $500 deposit, saying "They are very angry". I find it really ridiculous. First, if there is a profit, the loan will be approved the next day, and if there is no profit, then it took them 2 weeks to tell you the loan would not be approved. Secondly, they ask the deposit first, then increase the price right after, If you are not happy with the price, you will lose your deposit. Being extremely despicable and unfair, is this how you treat your customer, Markham Honda? Shamed on you! I like Honda Vehicle at the first place, but please be careful of these people when you deal with them in this location! Especially when giving a deposit! More

I have been a Markham Honda customer for two years. My first vehicle was leased from Markham Honda and I was satisfied with the service Janice had provided. So I got my second vehicle (Honda CRV 2020) fro first vehicle was leased from Markham Honda and I was satisfied with the service Janice had provided. So I got my second vehicle (Honda CRV 2020) from Markham Honda again. Janice was professional, enthusiastic and detailed oriented. More

Today I took my Honda Odyssey for diagnostic of a problem (customer number 96572) I was facing with my car's parking sensors. There was some electrical circuit malfunction and the sensor button wasn't workin (customer number 96572) I was facing with my car's parking sensors. There was some electrical circuit malfunction and the sensor button wasn't working. Syed Abidi was my service provider and what an amazing service he gave me. He was professional, courteous, attentive and knew exactly what he was doing. I purchased my Odyssey from Markham Honda 3 years ago and have been to the dealership a number of times for service and repair. This was the first time I received such high quality service with a display of top of the line problem solving skills. Well done Syed. You are the main reason I will come back to Honda because otherwise my impression of Honda has been that it only wants to fleece its customers without providing value. Thanks for a job well done. More

I bought a used low mileage vehicle there and the whole time the impression I got was that they couldn’t be bothered to tell me anything or do anything for me other than ask me to buy it and sign the paper time the impression I got was that they couldn’t be bothered to tell me anything or do anything for me other than ask me to buy it and sign the paperwork. All my questions were answered with don’t worry it’s Essentially a brand new vehicle. I bought the vehicle because it looked in good condition and It was covered by Honda warranty but If it was not so low mileage I would not have trusted them. T More

If I could give 0 stars I would. This is the WORST dealership I’ve been to. Over the phone I was provided with so much assurance that my needs will be met and I spoke with sales manager Wilson but the dealership I’ve been to. Over the phone I was provided with so much assurance that my needs will be met and I spoke with sales manager Wilson but the day i was to meet with him I hear back from THIRD PARTY as they have Sent out my info to them because I had some concerns, and that was WITHOUT MY PERMISSION. i was very frustrated, to top that off I was personally told by Wilson he will be dealing with my but the day of I hear back from Leon that I was passed on to him. I know management are busy people but when you personally give your work you don’t just hand off clients you your sales associates after YOU tell the client you will help them out. I still ended up going and I was told there was no pressure to buy that day but when I got there I was still deciding used or new but Leaning more toward brand new car. To cut it short I was being pressured to look into preowned vehicles with a longer finance terms on top of that I went in for an accord and they were trying to convince me into getting a civic. Like why would I want to buy a car that I didn’t come in for older model with higher interest rate and on a longer term?? I was very upset at that point and when gm Gavin came in and tried to convince me, when he couldn’t he straight up told me that they have nothing to offer me... not think about it and let us know but said “I don’t think we have anything you’re looking for” I was really upset and it was a such a waste of my time to be treated with such disrespect and that to by management... Ps I’m not the one to make scene so I just walked out but that was the worst day More

I am so disappointed I was expecting exceptional service and quality from honda. First they sold us a brand new car and it has a big gaping hole in the trunk which we failed to notice when we picked up the and quality from honda. First they sold us a brand new car and it has a big gaping hole in the trunk which we failed to notice when we picked up the car bc it was covered by the spare tire when we bright it to their attention they did absolutely nothing about it. In December of 2019 we got a letter about the AC we took it to the dealership in June of 2020 when we finally needed the AC am still waiting to hear about the parts for the AC. We were told that we would he notified when the part arrived it's been over a week now and this is the first communication we received. If this a factory defect and a Honda part I'm not sure why the part hasn't been made available sooner. I am quite dissatisfied with the follow-up especially in this heat it's not pleasant driving without air-conditioning and this car is a 2018 model I expected more professionalism from a big name like Honda. I would appreciate it if someone for back to me sooner. This dealership is horrible once they make a sale they don't seem to care about keeping a customer happy. Byer disappointed I will not be recommending it to anyone. From the receptionist to the service desk they are very lax and have no sense of urgency or proper customer service skills. More

They crashed my car when it was in for a tire change I have been a Markham Honda customer for over 4 years, purchasing and servicing two personal vehicles here and referred two purchases by family member I have been a Markham Honda customer for over 4 years, purchasing and servicing two personal vehicles here and referred two purchases by family members. In May 2019, I brought in my Honda Accord to put in my seasonal tires for the summer and was told an hour into the servicing appointment that they had crashed my car in their parking lot. I was told that the collision involved two of their service workers and I requested a copy of the video footage which clearly shows that one service worker was speeding through the parking lot and the service worker driving my vehicle was coming out of the parking spot too quickly/carelessly. Markham Honda repaired my vehicle by replacing my front bumper and some other parts. They provided a rental car but a repair process which we were initially told would be a couple of days ended up being a whole week. It was frustrating because they were aware that we were about to leave for a two week vacation and did not want to have our car left at the dealership while we were overseas. They failed to communicate any updates – we had to call them on multiple occasions during that week. This was issue #1 for us. We went to pick up the car a day before leaving for our vacation and basically were just given our keys with no further explanation. I asked to speak to a manager about the whole situation. I told Jerry, the Service Department manager, that we did not feel that Markham Honda was adequately addressing the customer service issues, inconvenience and depreciation in value in our vehicle. Jerry told us there was no depreciation in value in our vehicle because it was repaired with Honda parts. I told him the history of a collision on my vehicle would cause a depreciation. He told me there would be no record of it so it would not depreciate in value if I sold my car – implying that I should not advise any future buyer of the history of the collision. This was issue #2. Jerry spoke to us in a condescending manner and told us we should know what we wanted to ask for in compensation if we were going to raise these issues. I advised Jerry that we were not here to seek a jackpot – we were here to see if Markham Honda has even turned their minds to addressing the concerns we had. Clearly, Markham Honda did not care because we kept being told there was no depreciation in value in our vehicle. Jerry did acknowledge that his team could have done a better job communicating to us about the repairs. Jerry offered $300 in servicing credit and a car polish (why would we trust them to service our vehicle again…?). Jerry said there was no depreciation in value yet he refused to bring in his Sales Manager to corroborate that a history of a collision would not affect the value of a vehicle. This discussion was the day prior to our vacation and I had enough of Jerry’s condescending and dismissive tone, so we left. Since the repairs, I noticed a blemished area on the “new” bumper they put on my car. I have left a voicemail for the dealership manager who has not responded. Honda Canada says they have no control over the actions of their dealerships, which I find unreasonable. This experience has left us with a very poor view of this dealership and of Honda in general. Honda Canada left their customer to fend for themselves against a dealership who clearly did not care. Not only did Markham Honda encourage us to not report the collision when we eventually sell our car, but they failed to address our concerns. I would not expect proper customer service or any good will from this dealership after seeing how this situation was handled. It was an eye-opening experience. More