Maranello BMW

Outstanding customer service! Been with Maranello for over 25 years! Outstanding customer service both from a sales and service Perspective! Always on time and schedule (and never Been with Maranello for over 25 years! Outstanding customer service both from a sales and service Perspective! Always on time and schedule (and never any pressure to buy unrequited parts or services)! More

NEW CAR!! We leased yet another BMW from Maranello! Service for our sales rep JP was awesome! We've been loyal customers for over 20 years and love dealing wi We leased yet another BMW from Maranello! Service for our sales rep JP was awesome! We've been loyal customers for over 20 years and love dealing with Maranello! JP made the delivery of my daughter's new BMW X1 so exciting! He had a huge sign with her name printed on it! Made her feel very special. He took the time to go through all the gadgets this vehicle has! ( that's no small task in itself) It was an amazing experience. She will always remember it! Thanks' JP for showing my husband how to use his auto park assist on his 7 Series! lol.-again! I've always had great service with Maranello ! Being it the sales department or service department! They are all amazing! Thanks JP for making it such a great experience for all of us! More

M235i Amazing store and also amazing staff especially Leo for helping me buy my 2014 bmw m235i car is was in perfect condition and came off lease just like Amazing store and also amazing staff especially Leo for helping me buy my 2014 bmw m235i car is was in perfect condition and came off lease just like most of the cars there this mean the car was well taken care of at licensed bmw service shop. More

Went in for a recall and tensioner went I dropped off my car to have the recall on the PCV valve heater done. 10 mins after I picked up my car it stalled at an intersection and the steering I dropped off my car to have the recall on the PCV valve heater done. 10 mins after I picked up my car it stalled at an intersection and the steering wheel locked up. The tension belt came off and needed to be replaced. I immediately called BMW Maranello and told them what happened. They said I needed to bring the car in to have a look at but they are not responsible because the belt could come off anytime. I said that it won’t start and I’m not paying to have it towed only for you to say that there’s a reasonable doubt it wasn’t their fault. Because with cars it is rarely ever 100% conclusive they can pass the buck and this is what was done here. Beyond disappointed in what occurred right after I got my car back and the true lack of empathy and recognition of the damage done to my car. More

Bits and pieces When I went in for an issue, first they diagnosed a part of the problem for 165+tax and asked me to fix it for which I spent over 700. Again the prob When I went in for an issue, first they diagnosed a part of the problem for 165+tax and asked me to fix it for which I spent over 700. Again the problem came, went in for diagnosis and again they were demanding 165+tax for part of the same diagnosis and were forcing me to fix it by paying over 6000. In the first place, I was not sure if the first 700 was needed to be spent or not and very dissatisfied with the way they purposely? diagnosing bits and pieces. More

Top Notch customer service - JP - 5 out 5 Rating I am a first time BMW buyer. Maranello was my last of 2 Dealers I was in the process of reviewing for quality of customer experience. JP's custom I am a first time BMW buyer. Maranello was my last of 2 Dealers I was in the process of reviewing for quality of customer experience. JP's customer first approach was evident in the level of service, patience and time spent provided to me and my family. He demonstrated great knowledge not only in BMW but also the overall car industry which assisted me in making the final decision to purchase my first BMW at Maranello. As a result of JP's excellent service, I didn't move forward to my next appointment that day with another BMW dealership. JP made me feel confident that he with Maranello would be the right dealer that I can relay on with my current and future BMW needs. JP's level of service was consistent from the first time we met him to when we picked up the vehicle. To date, he has continued to ensure that I remain a satisfied customer. His promptness and quality in response with my questions and request has demonstrated leading edge customer service. I am confident that his attention to the level of service provided to us will continue resulting in continued relation with him and Maranello. JP is truly an asset to Maranello! HMT More

Service My husband took my car in for the first mandatory service and had a good experience. No major delays. We hope to have a similar experience in the futu My husband took my car in for the first mandatory service and had a good experience. No major delays. We hope to have a similar experience in the future as well. More

Great Experience Our first time buying a BMW and JP was great to deal with. Timely follow ups and a very up front approach. Took the time to explain all the function Our first time buying a BMW and JP was great to deal with. Timely follow ups and a very up front approach. Took the time to explain all the functionality. Great service! More

Oil change Great service. Polite and nice customer service. I would recommend this place. Dave gives excellent service. We always come back because of him. Hello Great service. Polite and nice customer service. I would recommend this place. Dave gives excellent service. We always come back because of him. Hello hello More

Best Customer Service Really liked the Customer Service. Salesperson Christina is the Best. Product knowledge at its best. Recommend everyone buying or leasing BMW should v Really liked the Customer Service. Salesperson Christina is the Best. Product knowledge at its best. Recommend everyone buying or leasing BMW should visit Marnello BMW & contact Christina to get the best deal. More