Maranello BMW

Good Service provider to deal with The rep is friend. And they will try to fulfill what the request you ask for. The waiting area us comfy. Service is professional. Will go there agai The rep is friend. And they will try to fulfill what the request you ask for. The waiting area us comfy. Service is professional. Will go there again. More

Outstanding Service!!! This dealership opened their doors with friendly and skilled customer service, answering all of my questions and, going that extra mile to provide me This dealership opened their doors with friendly and skilled customer service, answering all of my questions and, going that extra mile to provide me with an overall excellent experience in transitioning into a new vehicle. There was no strain or stress. Customer service here is valued, and unfortunately I can’t say I had the same experience at another BMW dealership, as I was looking for a vehicle on two occasions, I was bounced around from 3 service reps at Town and Country, and I couldn’t get anyone who wanted to help me out. Maranello BMW on the other hand, made me feel like my time was valuable and the experience was handled with both a high regard to professionalism and transparency. Definitly worth visiting and highly recommended. More

Fine attention & a nice clean waiting area Friendly ppl got me in and out in a reasonable time and provide a clean well appointed waiting area. Explained the reason the repair was needed. All s Friendly ppl got me in and out in a reasonable time and provide a clean well appointed waiting area. Explained the reason the repair was needed. All seems good to me. More

Repeat customer Purchased my second vehicle from Maranello BMW. Great experience but it was JP (John Pavunkovic) who was exceptional from start to finish. If you are Purchased my second vehicle from Maranello BMW. Great experience but it was JP (John Pavunkovic) who was exceptional from start to finish. If you are looking for a new BMW, I would highly recommend asking for him. More

I was forgotten by my service advisor. Albert called me about 9ish to tell me they had to upload the latest program onto my 2011 535xi before they could proceed with further diagnosis and t Albert called me about 9ish to tell me they had to upload the latest program onto my 2011 535xi before they could proceed with further diagnosis and that would take 2 hrs. Come end of the day and I still did not hear from him. I called him but was told he had left for the day. I was expecting to get a call from him the next morning but that did not happen. Instead, I had to call him but was told he had yet to come in. I called again around lunch time and was told he would not be coming in. The lady who spoke with me said the work on my car was waiting for authorization and said she would get Albert to explain to me regarding the repairs. ....it’s too tiring just to write this review... To make a long story short... finally Franklin helped out but I left without fixing the problem. Paid $500 for upgrading the program for nothing. I have decided to go to another dealership for the repairs. More

Excellent service My 5-series cars have been serviced at Maranello BMW for the last 14 years. I have never had any problems there. This time it was only the oil change My 5-series cars have been serviced at Maranello BMW for the last 14 years. I have never had any problems there. This time it was only the oil change and as always the service was an enjoyable experience. Franklin, my service advisor and Cheryl were friendly and professional. It was pleasure to do business with Maranello BMW. More

Standard maintenance This dealership's service department has improved greatly year over year. A smooth experience, and timely shuttle bus service made this service a bre This dealership's service department has improved greatly year over year. A smooth experience, and timely shuttle bus service made this service a breeze. See you again. More

Unscheduled service reqiured Needed suspension work to replace airbag and front brakes. Stopped in without appointment and was scheduled in for service. No problems. Great custo Needed suspension work to replace airbag and front brakes. Stopped in without appointment and was scheduled in for service. No problems. Great customer service from all levels. Jeff was very accommodating in my hour of need. Thanks to all More

Best Team of BMW Specialists Came into service was promptly greeted by Service Personnal. Andre came out and took care of my vehicle. He was in a meeting and made a point to greet Came into service was promptly greeted by Service Personnal. Andre came out and took care of my vehicle. He was in a meeting and made a point to greet me. My X5 was repaired and there were no more issues. I would like to commend Andre for his efforts to keep customers happy!! More

Excellent Sale Experience I really enjoyed doing business with John Pavunkovic, Sales Consultant. Since the beginning I felt he was genuinely interested in finding the right ve I really enjoyed doing business with John Pavunkovic, Sales Consultant. Since the beginning I felt he was genuinely interested in finding the right vehicle for me. He is really knowledgeable on what he is selling (you can't say the same thing about most of sales persons in general). He is also very professional yet very friendly. He really made an extra effort to gain my business. I initially went to Maranello BMW to lease a M240 and I ended up to lease a 340 M Performance Edition, which I love. I was also very happy when it came down to talk about numbers. More