Maranello BMW

Service My husband took my car in for the first mandatory service and had a good experience. No major delays. We hope to have a similar experience in the futu My husband took my car in for the first mandatory service and had a good experience. No major delays. We hope to have a similar experience in the future as well. More

Top Notch customer service - JP - 5 out 5 Rating I am a first time BMW buyer. Maranello was my last of 2 Dealers I was in the process of reviewing for quality of customer experience. JP's custom I am a first time BMW buyer. Maranello was my last of 2 Dealers I was in the process of reviewing for quality of customer experience. JP's customer first approach was evident in the level of service, patience and time spent provided to me and my family. He demonstrated great knowledge not only in BMW but also the overall car industry which assisted me in making the final decision to purchase my first BMW at Maranello. As a result of JP's excellent service, I didn't move forward to my next appointment that day with another BMW dealership. JP made me feel confident that he with Maranello would be the right dealer that I can relay on with my current and future BMW needs. JP's level of service was consistent from the first time we met him to when we picked up the vehicle. To date, he has continued to ensure that I remain a satisfied customer. His promptness and quality in response with my questions and request has demonstrated leading edge customer service. I am confident that his attention to the level of service provided to us will continue resulting in continued relation with him and Maranello. JP is truly an asset to Maranello! HMT More

Great Experience Our first time buying a BMW and JP was great to deal with. Timely follow ups and a very up front approach. Took the time to explain all the function Our first time buying a BMW and JP was great to deal with. Timely follow ups and a very up front approach. Took the time to explain all the functionality. Great service! More

Oil change Great service. Polite and nice customer service. I would recommend this place. Dave gives excellent service. We always come back because of him. Hello Great service. Polite and nice customer service. I would recommend this place. Dave gives excellent service. We always come back because of him. Hello hello More

Best Customer Service Really liked the Customer Service. Salesperson Christina is the Best. Product knowledge at its best. Recommend everyone buying or leasing BMW should v Really liked the Customer Service. Salesperson Christina is the Best. Product knowledge at its best. Recommend everyone buying or leasing BMW should visit Marnello BMW & contact Christina to get the best deal. More

Good Service provider to deal with The rep is friend. And they will try to fulfill what the request you ask for. The waiting area us comfy. Service is professional. Will go there agai The rep is friend. And they will try to fulfill what the request you ask for. The waiting area us comfy. Service is professional. Will go there again. More

Outstanding Service!!! This dealership opened their doors with friendly and skilled customer service, answering all of my questions and, going that extra mile to provide me This dealership opened their doors with friendly and skilled customer service, answering all of my questions and, going that extra mile to provide me with an overall excellent experience in transitioning into a new vehicle. There was no strain or stress. Customer service here is valued, and unfortunately I can’t say I had the same experience at another BMW dealership, as I was looking for a vehicle on two occasions, I was bounced around from 3 service reps at Town and Country, and I couldn’t get anyone who wanted to help me out. Maranello BMW on the other hand, made me feel like my time was valuable and the experience was handled with both a high regard to professionalism and transparency. Definitly worth visiting and highly recommended. More

Fine attention & a nice clean waiting area Friendly ppl got me in and out in a reasonable time and provide a clean well appointed waiting area. Explained the reason the repair was needed. All s Friendly ppl got me in and out in a reasonable time and provide a clean well appointed waiting area. Explained the reason the repair was needed. All seems good to me. More

Repeat customer Purchased my second vehicle from Maranello BMW. Great experience but it was JP (John Pavunkovic) who was exceptional from start to finish. If you are Purchased my second vehicle from Maranello BMW. Great experience but it was JP (John Pavunkovic) who was exceptional from start to finish. If you are looking for a new BMW, I would highly recommend asking for him. More

I was forgotten by my service advisor. Albert called me about 9ish to tell me they had to upload the latest program onto my 2011 535xi before they could proceed with further diagnosis and t Albert called me about 9ish to tell me they had to upload the latest program onto my 2011 535xi before they could proceed with further diagnosis and that would take 2 hrs. Come end of the day and I still did not hear from him. I called him but was told he had left for the day. I was expecting to get a call from him the next morning but that did not happen. Instead, I had to call him but was told he had yet to come in. I called again around lunch time and was told he would not be coming in. The lady who spoke with me said the work on my car was waiting for authorization and said she would get Albert to explain to me regarding the repairs. ....it’s too tiring just to write this review... To make a long story short... finally Franklin helped out but I left without fixing the problem. Paid $500 for upgrading the program for nothing. I have decided to go to another dealership for the repairs. More