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Lexus of London
London, ON
4,466 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,466 reviews
November 29, 2024
Jillian was a pleasure to deal with. I found her competent and knowledgeable in all aspects of the process. She clearly explained various options that helped us determine which vehicle I found her competent and knowledgeable in all aspects of the process. She clearly explained various options that helped us determine which vehicle that we considered was best for us. Overall, it was an enjoyable and stress free experience and we are very pleased with our choice of our new RX350. More
by bwelsh4
Employees Worked With
November 29, 2024
had an amazing experience! Lisa Ali was incredible and took really good care of us throughout the process. Lisa Ali was incredible and took really good care of us throughout the process. More
by Sandra F
November 27, 2024
Rick Watson has helped us choose and lease Lexus vehicles three times now. He is always there for us and we really appreciate it. When we started out to look for a new car this fall, we thought we'd look a three times now. He is always there for us and we really appreciate it. When we started out to look for a new car this fall, we thought we'd look around at various options. Then we talked about the great care and service we've always received at Lexus of London and just came back immediately! More
by imcaskile
Employees Worked With
November 26, 2024
Jillian was very approachable, knowledgeable and kind. She listened to my desires and provided vehicle models to test drive. She responded beyond expectations to emails. A very pleasant experience deali She listened to my desires and provided vehicle models to test drive. She responded beyond expectations to emails. A very pleasant experience dealing with Jullian. I would have definitely purchased a vehicle with her if the model we were looking for was available More
by Things2do
Employees Worked With
November 26, 2024
I HAD A VERY GOOD EXPERIENCE WITH MR PETER ENGELMANAS HE TOOK GREAT CARE OF ME AND MY WIFE ON OUR LAST VISIT AND I HOPE TO WORK WITH HIM AGAIN IN THE FUTUR TOOK GREAT CARE OF ME AND MY WIFE ON OUR LAST VISIT AND I HOPE TO WORK WITH HIM AGAIN IN THE FUTUR More
by garyvee
Employees Worked With
Peter Engelmanas
November 26, 2024
Excellent service,Lisa Ali provided both professional and courteous service.My wife and I will certainly recommend the dealership but more specifically Lisa to our family and friends ... courteous service.My wife and I will certainly recommend the dealership but more specifically Lisa to our family and friends ... More
by pieter.lindhout
Employees Worked With
November 26, 2024
Very professional, friendly, and conscientious! !!! Highly recommend!!! Lisa Ali is one of the kindest, most sincere salespersons that my husband and I have worked with. She was definitely not just !!! Highly recommend!!! Lisa Ali is one of the kindest, most sincere salespersons that my husband and I have worked with. She was definitely not just trying to ‘sell us a car’. She understood our needs and concerns without any judgement. Chris, financial, was very honest and knowledgeable about the vehicle we purchased. And any current and extended warranties. Brenden Gillespie was also knowledgeable and thorough when teaching us about how our vehicle and its features. Would most definitely recommend Lexus of London as a car dealership where their entire staff values each other and their clients. More
by Lori Kennedy
