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Lexus of London

London, ON

4.9
3,875 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 3,875 reviews

December 13, 2023

My wife and I were very impressed with our rep: Lisa Ali. She's very friendly and attentive and suggested models that meet our needs. We're looking forward to purchasing a car with her. More

by hml
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2023

Lisa is very courteous and knowledgeable about her Lexus products. We recommend her for sure More

by Janine
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Ji
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2023

Jillian Cook is great at what she does . ... and that is selling cars! She's professional, knowledgeable and very helpful answering any questions we had. Jillian is polite and always gre More

by Murray and Chris Payne
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2023

Romeo is a great Service Manager and my go to person when I need help. I've known Romeo for over ten years and I can truly say he is the backbone of the Lexus Dealership. More

by Murray and Chris Payne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2023

Service team is excellent, Heather Broderick really looked after me during my appointment and reviewed any issues before proceeding More

by Roy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shanna McQuarrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Broderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2023

Allen Zhang provides an extensive platform for buying and selling vehicles, offering a user-friendly interface and a wide range of options. The search filters make it easy to find specific models, and the de More

by Frank
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2023

Very accommodating dealership. Employees are polite and knowledgeable. Only drawback is location. It's a bit distant fron city Centre & London bus service isn't particularly good More

by charlesboyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Engelmanas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2023

I had a fantastic experience with Sue Vincent during the sales process - Sue was able to suggest a model that best met my needs and also was transparent about pricing and what trims/colours were available. More

by mej5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Rossini
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2023

Alan is a wonderful sales who is very helpful and friendly, he is also a very patient person who would answer all the questions you have! If you're looking for a person who can help you with the car, More

by Junming
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2023

I'm really happy with my dealership experience. Jilian was always there for me, patiently answering all my questions, making the whole process fantastic. Lauren did everything perfectly, and I got More

by atefefallah_12
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lauren Rossini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
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