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Lexus of London
London, ON
4,121 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,121 reviews
July 03, 2024
The service and attention given by this Dealership is exceptional. The General Manager Chris Pinelli, came out at least twice to see if I am being looked after and to mention that he is still looking in exceptional. The General Manager Chris Pinelli, came out at least twice to see if I am being looked after and to mention that he is still looking into getting Lexus to approve me to get the extended warranty even though I missed out on it. First time buyer at Lexus. Sales/service is 5* . Because of this we ordered a Toyota Ram4 for my wife which we are waiting for deliver in late July. Extended warranty on this vehicle has been selected, but missed out on my 2024 LEXUS. More
by charles micallef
June 30, 2024
Rick helped to find my Highlander platinum hybrid. He booked time upon pick up to have all of the features explained to. Would deal with him again. He booked time upon pick up to have all of the features explained to. Would deal with him again. More
by Rncindy2
Employees Worked With
June 30, 2024
I received exceptional service and care from Peter Engelmanas at my most recent visit. He was extremely professional and made the entire visit the most enjoyable one I have had. Outstanding. Engelmanas at my most recent visit. He was extremely professional and made the entire visit the most enjoyable one I have had. Outstanding. More
by benjamin
Employees Worked With
June 30, 2024
Lauren's attention to detail and thoroughness ensured that every aspect of my financing process was smooth and stress-free. She was always available to answer any questions and went above and beyond to s that every aspect of my financing process was smooth and stress-free. She was always available to answer any questions and went above and beyond to secure the best possible terms for my situation. Her friendly demeanor and exceptional customer service made the entire experience enjoyable. If you're looking for someone who truly puts your best interests first, Lauren is the one to trust. Five stars all the way More
by Carlover12
Employees Worked With
Lauren Rossini
June 27, 2024
Thank you for your help John, I will bring more friends come to you guys come to you guys More
by Joanna
June 27, 2024
Rick did a great job in helping us find our next car. He kept us informed of the status of the car arrival and managed all the purchase details professionally. He kept us informed of the status of the car arrival and managed all the purchase details professionally. More
by lexusrxer
June 27, 2024
Lisa Ali was incredibly helpful and a delight to deal with.. We walked in without an appointment and she jumped in to help us right away. with.. We walked in without an appointment and she jumped in to help us right away. More
by S Matsson
Employees Worked With
Other Employees :
Mara at the front desk was very personable and did whatever she could to help. Lovely personality
June 25, 2024
Friendly, knowledgeable staff comfortable waiting area with decent coffee and snacks. Clean environment. i was made to feel important as a potential buyer then validated as a new owner of a Lexus. with decent coffee and snacks. Clean environment. i was made to feel important as a potential buyer then validated as a new owner of a Lexus. More
by Lewisrn98
June 25, 2024
Thank you Lisa Ali for all your assistance, knowledge and excellent customer service during my purchase of my first car. Lisa was very attentive, punctual and professional during emails, discussions, and tes excellent customer service during my purchase of my first car. Lisa was very attentive, punctual and professional during emails, discussions, and test driving. Everyone I meet at the dealership was very helpful, friendly and professional as well. Thank you everyone! More
by LouLaidlaw
Employees Worked With
