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Lexus of London

London, ON

4.9
4,066 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,066 reviews

June 10, 2025

Larry is very professional and enthusiastic. He helped us choose a satisfactory vehicle. I highly recommend him to other people who need his services. More

by Kevin Wang
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Lexus of London responded

Larry's dedication truly shines through when helping customers, and we're so happy he found you a satisfactory vehicle. Thanks for your kind words and recommendation, Kevin!

June 10, 2025

Had a great experience with Lisa at Lexus of London! She was super helpful and responsive throughout the process of buying my Toyota Highlander. Made everything smooth and easy—really appreciate the qui More

by JosephA
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2025 -

JosephA responded

Had a great experience with Lisa at Lexus of London! She was super helpful and responsive throughout the process of buying my Toyota Highlander. Made everything smooth and easy—really appreciate the quick replies and great customer service. Thanks, Lisa!

June 10, 2025

Larry help me find a great car, his service is so perfect and professional. Good experience. More

by saiqiwei1998
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Lexus of London responded

That's amazing! We're so glad Larry was able to help you find the perfect car. We appreciate you sharing your lovely experience with us.

June 09, 2025

I recently bought my first car with Lexus of London and i absolutely love my purchase, Lisa helped me out with it and she was lovely! Very satisfied with the service and so happy with my purchase More

by Nicole.mahabir
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Lexus of London responded

Congratulations on your new car, Nicole! We're delighted to hear how happy you are with the service and your purchase, and we'll be sure to pass your kind words along to Lisa. Thank you for choosing Lexus of London!

June 08, 2025

Very friendly, professional and accommodating. We appreciated the knowledgeable staff and everyone that worked hard to get us our new car in a timely manner. I More

by Joe.teri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine
Jun 13, 2025 -

Lexus of London responded

Thank you for your kind words! We're so happy to hear our team's hard work made your vehicle purchase experience a truly positive one. We appreciate you taking the time to share!

June 06, 2025

Was thorough with the walkthrough of information and payments which helped us make informed and confident decisions. More

by S
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Lexus of London responded

Thank you for the lovely review, S! Ensuring our clients feel informed and confident is a top priority for our team, and we're so happy to hear that our thorough walkthrough achieved just that for you. We appreciate your kind words!

June 06, 2025

Lisa Ali did a great job. We came in the dealership to see two used lexus cars we saw on line but when we arrived they were sold. Lisa discovered one that had just arrived a More

by jessiewynant
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gentrit Raka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmin Vegso
Jun 13, 2025 -

Lexus of London responded

We're thrilled Lisa's dedication and quick thinking helped you discover a Lexus that ticked all your boxes. Thanks for sharing your positive experience, Jessie, and we hope you enjoy your new car!

June 01, 2025

Jillian was kind and down to earth. She did not pressure me. She answered all my questions and was knowledgeable about the product. More

by juliannemacgregor15
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Thomas Geeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025

They are not doing a good job before they turn over to the costumers . The wheel alignment they didn’t check.. More

by Ken
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025 -

Lexus of London responded

Hi Ken, we appreciate your feedback and are sorry to hear that you are not satisfied with your experience. Ensuring quality service is our top priority, and I would appreciate the opportunity to discuss this with you personally. You can reach me at 519-680-1900 x 7103 Thank you. Chris Pinelli GM

May 31, 2025

This was my first time purchasing a Lexus, and I couldn’t have asked for a better experience. Gentrit Raka was incredibly courteous, approachable, and genuinely supportive throughout the entire process. His More

by ali
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gentrit Raka
5.0
This rating includes all reviews, with more weight given to recent reviews.