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Lexus of London
London, ON
3,983 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,983 reviews
April 03, 2025
I would highly recommend Rick. He is professional, kind, and honest. This was the most positive experience I have had at a dealership. He is professional, kind, and honest. This was the most positive experience I have had at a dealership. More
by Rebecca
Employees Worked With
April 03, 2025
Great staff and service. Pleasant surroundings while waiting .. unfortunately Rick did not have the vehicle available that I was searching for. Pleasant surroundings while waiting .. unfortunately Rick did not have the vehicle available that I was searching for. More
by Len
Employees Worked With
April 01, 2025
Rick was very knowledgeable and helpful. He was able to answer all my questions. The service manager Stephanie also took her time to come and greet me which I really appreciated. My family a He was able to answer all my questions. The service manager Stephanie also took her time to come and greet me which I really appreciated. My family and I were treated really well from the entry to the exit time. Would definitely visit the dealership again. More
by alister.lobo.11
March 31, 2025
Lisa did a great job. She is fantastic and very knowledgeable about her role. I’d highly recommend her. We just picked up our second Lexus! She clearly understood our need She is fantastic and very knowledgeable about her role. I’d highly recommend her. We just picked up our second Lexus! She clearly understood our needs and offered us various options, and creative package deals that helped us to narrow down our search. She made the entire process very easy and smooth. Always ready to answer our calls, and very proactive in her approach which we highly appreciate. Thanks so much, Lisa! - All the very best More
by Arun M
Employees Worked With
March 31, 2025
Had the recent pleasure of dealing with Rick at Lexus of London. Rick is a service oriented professional that goes above and beyond for his clients. He was a pleasure to work with and really understands his London. Rick is a service oriented professional that goes above and beyond for his clients. He was a pleasure to work with and really understands his client's needs. Highly recommend you call on Rick for your next purchase. More
by Marcel
Employees Worked With
March 31, 2025
Rick is a phenomenal salesman. He’s always a treats his customers like family and always offers sound advice. He’ll never force you to buy a car for the sake of making a sale, but He’s always a treats his customers like family and always offers sound advice. He’ll never force you to buy a car for the sake of making a sale, but would rather help you evaluate your options and ensure you make the best decision. More
by Hamza A
Employees Worked With
March 31, 2025
The only reason I come to Lexus of London is because of Rick. He always makes sure that I get the best deal and goes out of his way to make sure that I’m satisfied with everything. He treats me like family Rick. He always makes sure that I get the best deal and goes out of his way to make sure that I’m satisfied with everything. He treats me like family rather than another customer. More
by Hamza A
Employees Worked With
March 30, 2025
Larry was great explaining all the options I had, took the time to understand my needs and recommend the best package to me. And then delivered the car to my house. Great service! the time to understand my needs and recommend the best package to me. And then delivered the car to my house. Great service! More
by Riveriron
Employees Worked With
March 30, 2025
Highly recommend Lexus of London. I have experienced exceptional service before, during and after the sale! I have experienced exceptional service before, during and after the sale! More
by Judy Martin
