Lexus of London

Lisa was very courteous and professional in her interaction she did a clear concise sales presentataion interaction she did a clear concise sales presentataion More

Lexus Customer Service Highlights: 1. Professionalism and Courtesy: Highly trained staff offering respectful and attentive service. 2. Quick Response: Fast and efficient handling of inq Professionalism and Courtesy: Highly trained staff offering respectful and attentive service. 2. Quick Response: Fast and efficient handling of inquiries and complaints. 3. After-Sales Services: Regular maintenance, providing replacement cars during repairs, and pick-up/drop-off services. 4. Transparency: Clear communication about costs and services with no hidden surprises. 5. Comfort: Easy appointment scheduling and comfortable, luxurious waiting areas. More

Excellent to work with Larry. Super smooth and happy purchasing experience!! Definitely recommend to anyone who is interested in Toyota. Super smooth and happy purchasing experience!! Definitely recommend to anyone who is interested in Toyota. More

Great recommendation ability, excellent experience. Very professional presentation. If you come here, please choose him will surely make you feel a great experience! Very professional presentation. If you come here, please choose him will surely make you feel a great experience! More

Our product advisor Lisa was very helpful in introducing the Lexus brand to us and in helping determine the right vehicle that best met our needs. The entire process was very smooth and the delivery experi the Lexus brand to us and in helping determine the right vehicle that best met our needs. The entire process was very smooth and the delivery experience with the Lexus team was top notch! More

The entire process from the first email I received from Deion at 10pm has been great. At the dealership Lisa made sure the experience went smooth, she is lovely and we would recommend her to anyone looking Deion at 10pm has been great. At the dealership Lisa made sure the experience went smooth, she is lovely and we would recommend her to anyone looking to purchase! Very impressed with the care and detail that went into our used car purchase, using stock Honda parts on the Pilot we purchased not aftermarket. Best used car purchase experience I’ve had. More

Larry is very good salesman, very professional. Everyone come to Lexus London can ask him help. Everyone come to Lexus London can ask him help. More

I had a great experience working with Gentrit Raka when purchasing my vehicle. He's knowledgeable, patient, and made the entire process smoother and stress- free. Highly recommend! purchasing my vehicle. He's knowledgeable, patient, and made the entire process smoother and stress- free. Highly recommend! More

Our Sales Advisor Gentrit Raka was excellent. 5 stars plus! He managed to fit us in, even though we did not have an appointment. He was very knowledgeable about the vehicles and the various pac 5 stars plus! He managed to fit us in, even though we did not have an appointment. He was very knowledgeable about the vehicles and the various packages. It was a pleasure working with him. We did have some issues with the business manager (Chris Ouellette) not responding to our emails, or answering our questions. When we expressed our concern over the lack of communication, he offered no explanation other then it was "incredibly busy". Having bought cars at Audi, BMW and Mercedes, we did not receive a level of service comparable. Gent was wonderful and helped to bridge the gap in communication. Again5 plus stars. Unfortunately, because of the other negative dealings, we can't give the overall dealership 5 stars. And while we might recommend (and we would definitely buy a car from Gent again), we would certainly disclose our experience. More

First time coming to Lexus for service for my 2007 ES350 (which is new to me last month) and I was surprised that Shanna Mcquarrie took the time to get to know me and my expectations, my concerns and what c (which is new to me last month) and I was surprised that Shanna Mcquarrie took the time to get to know me and my expectations, my concerns and what coffee I like. She gave me a detailed summary of what my service would be, the cost and the time needed. Yet what blew my socks off was being updated throughout the wait time and showed me photos and a video of the needed repairs. The atmosphere felt calm and the staff didn't run around confused or frustrated. I felt like a customer and not an interruption in someone's busy day. I am more than happy with Shanna's attention and time she took to explain all the points my car had been checked for (and passed for an 07!). Whats that old saying? You get what you paid for right. And this was worth it on so many levels, from my care to the car's care. Well done Lexus! More