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Lexus of London
London, ON
4,216 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,216 reviews
November 29, 2025
Rick is an excellent car salesman. He was professional, knowledgeable, and genuinely helpful throughout the entire process. He made everything smooth and stress-free, and I truly appre He was professional, knowledgeable, and genuinely helpful throughout the entire process. He made everything smooth and stress-free, and I truly appreciate his honesty and great customer service. Highly recommended More
by Amirws
Employees Worked With
November 28, 2025
John made the buying process simple and comfortable. He was honest, responsive, and never pushy. A great experience overall. He was honest, responsive, and never pushy. A great experience overall. More
by sherrywxm0123
November 28, 2025
I’ve had a wonderful experience with Jillian; her performance was outstanding. I sincerely appreciate her assistance in helping me find my vehicle. I had the same experience with Ryan as well. He wa performance was outstanding. I sincerely appreciate her assistance in helping me find my vehicle. I had the same experience with Ryan as well. He was so friendly and supportive. More
by Ali
November 27, 2025
Larry is a good sales with passion and good service, the whole company is friendly and kind. whole company is friendly and kind. More
by Zhaoyizhe5391
November 27, 2025
We’ve had both good and not-so-good experiences at other dealerships in the past, but Lexus of London was truly a step above them all. Everyone we interacted with was attentive, professional, and never made dealerships in the past, but Lexus of London was truly a step above them all. Everyone we interacted with was attentive, professional, and never made us feel pressured. Gentrit was especially excellent—attentive, respectful, and genuinely invested in helping us. We honestly felt like the entire team was working for us. More
by bboshart
Employees Worked With
November 27, 2025
We were very happy with our experience at Lexus of London. Gent, our sales advisor, was knowledgeable and friendly, Chris in financial services was accommodating and very helpful, and Brendan, our del London. Gent, our sales advisor, was knowledgeable and friendly, Chris in financial services was accommodating and very helpful, and Brendan, our delivery specialist was an expert on our vehicle and helped us understand our new vehicle. All three were a pleasure to work with. Would highly recommend this dealership. More
by Casey
November 26, 2025
Jillian was patient, kind and respectful She has great knowledge oh the product Rx350H vehicle that we purchased Thank you Jillian knowledge oh the product Rx350H vehicle that we purchased Thank you Jillian More
by deniseyoumans1
November 25, 2025
Larry is an amazing salesman! Help me a lot to get my dream car. Really appreciate his work! Help me a lot to get my dream car. Really appreciate his work! More
by wangclarinet
November 25, 2025
Buying my Lexus RX with Jillian at Lexus of London was a fantastic experience. She made the whole process easy and enjoyable, keeping everything calm and organized. I never felt rushed or pressured, and she fantastic experience. She made the whole process easy and enjoyable, keeping everything calm and organized. I never felt rushed or pressured, and she patiently answered all my questions. Her enthusiasm and knowledge made the experience smooth and even fun. If you want someone who genuinely cares and makes car buying effortless, Jillian is the one. More
by JohnT
Employees Worked With
November 24, 2025
My wife and I were getting frustrated trying to shop for a new vehicle when a good friend suggested we treat ourselves with a visit to Lexus of London for the experience of a lifetime. The minute we walked a new vehicle when a good friend suggested we treat ourselves with a visit to Lexus of London for the experience of a lifetime. The minute we walked through their door we realized how busy they were but a member of their staff still made a point of offering to take us on a guided tour and answer all of our questions until a sales person became available. As our tour ended we were introduced to Lisa Ali, one of the nicest ladies we have ever had the pleasure of meeting. Her patience, knowledge, and understanding of our needs was amazing. Lisa went out of her way to help educate us about the benefits of owning a Lexus. Her passion for Lexus and her excitement to help us join the Lexus Family made our decision an easy one We had the experience of a lifetime at Lexus of London which is extremely impressive and a model of perfection in every way Doug More
by Doug
