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Lexus of London
London, ON
4,082 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,082 reviews
June 28, 2025
From day one, Lisa stood out with deep knowledge of every feature — she patiently walked me through the car specs and features. No rushed sales talk, just honest advice tailored to my needs. But beyond feature — she patiently walked me through the car specs and features. No rushed sales talk, just honest advice tailored to my needs. But beyond specs? She’s kind-hearted, genuinely caring, and remembered small details about my family. If you want a stress-free, human car-buying experience? Ask for Lisa. She’s a true gem. More
by Faisal
Employees Worked With
June 28, 2025
I recently purchased a car with Steve and the experience was absolutely incredible—by far the best out of all the dealerships I visited. Steve was extremely knowledgeable about all of the Lexus products and was absolutely incredible—by far the best out of all the dealerships I visited. Steve was extremely knowledgeable about all of the Lexus products and took the time to guide me through the entire process, helping me choose the perfect vehicle for my needs. He made everything easy, stress-free, and enjoyable. If you’re thinking about buying a Lexus, I highly recommend visiting Steve. You won’t be disappointed More
by Jhoward
June 27, 2025
We were extremely happy with the professional service provided by Jillian. She was very helpful and informative. Amazing service!! Will recommend her to our friends. provided by Jillian. She was very helpful and informative. Amazing service!! Will recommend her to our friends. More
by ajay
Employees Worked With
June 27, 2025
Very professional in dealing and helped a lt in getting us the right vehicle. Must go and see Jillian. us the right vehicle. Must go and see Jillian. More
by Tanuj
Employees Worked With
June 27, 2025
Extraordinary experience. Jillian is knowledgeable, transparent, and prioritize customer satisfaction. She was greatly responsive to all our inquiries, explained the sales pro Jillian is knowledgeable, transparent, and prioritize customer satisfaction. She was greatly responsive to all our inquiries, explained the sales process clearly, and helped us find the right vehicle for our needs. Highly recommended. More
by g.komlenovic
Employees Worked With
June 26, 2025
What can I say, Rick was amazing. I had a few specifics that I requested which Rick handled with grace. I think the the best thing I can say is Rick far exceeded my expectations --- I had a few specifics that I requested which Rick handled with grace. I think the the best thing I can say is Rick far exceeded my expectations ----I was Wowed by the whole experience. More
by craig.sexsmith
June 25, 2025
This will be the third Lexus we have purchased. Lexus is a great fit for my wife and myself. Rick worked very hard to get us the exact car we wanted. Muchly appreciated!! Window tinting di Lexus is a great fit for my wife and myself. Rick worked very hard to get us the exact car we wanted. Muchly appreciated!! Window tinting did not work out and drivers door does not shut properly. But hopefully that will be taken care of on first service. More
by nlmerucci
Employees Worked With
Other Employees :
Jasmine Vegso was great and made us feel very comfortable.
June 23, 2025
Lexus of London has amazing customer service. Our product advisor, Gentrit Raka, was professional, informative, and a delight to deal with. Our product advisor, Gentrit Raka, was professional, informative, and a delight to deal with. More
by Juliemartindale4
