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Lexus of London
London, ON
4,066 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,066 reviews
June 26, 2025
What can I say, Rick was amazing. I had a few specifics that I requested which Rick handled with grace. I think the the best thing I can say is Rick far exceeded my expectations --- I had a few specifics that I requested which Rick handled with grace. I think the the best thing I can say is Rick far exceeded my expectations ----I was Wowed by the whole experience. More
by craig.sexsmith
June 25, 2025
This will be the third Lexus we have purchased. Lexus is a great fit for my wife and myself. Rick worked very hard to get us the exact car we wanted. Muchly appreciated!! Window tinting di Lexus is a great fit for my wife and myself. Rick worked very hard to get us the exact car we wanted. Muchly appreciated!! Window tinting did not work out and drivers door does not shut properly. But hopefully that will be taken care of on first service. More
by nlmerucci
Employees Worked With
Other Employees :
Jasmine Vegso was great and made us feel very comfortable.
June 23, 2025
Lexus of London has amazing customer service. Our product advisor, Gentrit Raka, was professional, informative, and a delight to deal with. Our product advisor, Gentrit Raka, was professional, informative, and a delight to deal with. More
by Juliemartindale4
June 21, 2025
Larry is very patient and knowledgeable, helping me find the vehicle I need. Highly recommended. the vehicle I need. Highly recommended. More
by ZXG
Employees Worked With
June 20, 2025
Larry is professional and knowledge sales. I will highly recommend you to buy car from him. I will highly recommend you to buy car from him. More
by WL
June 19, 2025
Great service with John in Toyota, very patient and efficient, rely to client very quick! efficient, rely to client very quick! More
by leo
June 17, 2025
Lisa was a tremendous help from the first time stepping into the dealership. She made us feel very welcome and allowed us to go through the process at our own pace. Highly recommend Lexus of London! into the dealership. She made us feel very welcome and allowed us to go through the process at our own pace. Highly recommend Lexus of London! More
by jacob p
Employees Worked With
June 14, 2025
Clear communication, detail oriented. Patient and explained everything I needed to know. I would recommend Larry to others. Patient and explained everything I needed to know. I would recommend Larry to others. More
by Eric12344481
June 12, 2025
Larry Liang exceeded our expectations in every way, communication, response, customer service. However, we were really dissatisfied with the dealership when dealing with the financial services manager. communication, response, customer service. However, we were really dissatisfied with the dealership when dealing with the financial services manager. More
by Paul
Employees Worked With
June 10, 2025
Lexus London has a team of professionals that served their clients with care and skills. I have deal with them since 2012 with 3 brand new Lexus purchased from them. I was never let down before and espe their clients with care and skills. I have deal with them since 2012 with 3 brand new Lexus purchased from them. I was never let down before and especially with the leadership in its service department by Romeo who consistently performed with excellences and professionalism that clients like me keep coming back. Good way to go Lexus of London ! More
by Happy feet
