Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
3,963 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,963 reviews
March 28, 2025
Everyone I met in the last two weeks could not have been more courteous, friendly, helpful and patient with me. This is my first car buying experience in 35 plus years and it was a pleasure to deal with thi more courteous, friendly, helpful and patient with me. This is my first car buying experience in 35 plus years and it was a pleasure to deal with this team. More
by mmcnabb
Employees Worked With
Other Employees :
Reese and the financial and delivery women whose names I have forgotten.
March 28, 2025
Extremely friendly and knowledgeable in all departments and cares very much about their clients experience. We would highly recommend Jillian Cook as an advisor, she was very patient and took a lot of tim and cares very much about their clients experience. We would highly recommend Jillian Cook as an advisor, she was very patient and took a lot of time with us. She was so sweet. We loved that she was not pushy and we never felt pressure to buy on the spot. My husband and I respond to her kind of salesmanship. Five star***** More
by louisewatson54
Employees Worked With
Other Employees :
Mara at the front desk. Very nice
March 28, 2025
My first experience of purchasing a Lexus has been fantastic! Everybody at the dealership was super easy to work - Gent (sales), Chris (business), and Jaclyn (vehicle delivery & orientation). Lo fantastic! Everybody at the dealership was super easy to work - Gent (sales), Chris (business), and Jaclyn (vehicle delivery & orientation). Loving my new wheels...thank you all!! Randall Pee More
by Randall Pee
Employees Worked With
March 26, 2025
I appreciated that the response to my initial inquiry was same day by the GM, Chris Pinelli. It's the little things that show how seriously a dealership takes customer service. The sales process with Jilli same day by the GM, Chris Pinelli. It's the little things that show how seriously a dealership takes customer service. The sales process with Jillian was respectful, knowledgeable, and professional. She always followed up to make sure all my questions were answered promptly. As a result, I purchased my third Lexus and my first from London Lexus. More
by Vito Calandra
Employees Worked With
Other Employees :
Brendan Gillespie, delivery specialist, was very knowledgeable and patient.
March 25, 2025
Larry is so helpful and enthusiastic. Highly recommend!! This is our second time coordinate with Larry. We have a great time and hope Larry has a wonderful career ahead! Highly recommend!! This is our second time coordinate with Larry. We have a great time and hope Larry has a wonderful career ahead! More
by Mk
March 25, 2025
Larry did a great job. We truly appreciate his help in purchasing this vehicle. My wife and I are 100% satisfied with his service. We truly appreciate his help in purchasing this vehicle. My wife and I are 100% satisfied with his service. More
by qfeng
March 25, 2025
We had a great experience with Jillian. She was incredibly patient, knowledgeable and never pressured us to buy a vehicle. She was incredibly patient, knowledgeable and never pressured us to buy a vehicle. More
by Steve.forster19
Employees Worked With
March 21, 2025
Rick was the most professional salesperson among all the dealers I have met so far.He is the best in what he is doing. Rick's experience could be beneficial to many in this field as he is an expert in it. dealers I have met so far.He is the best in what he is doing. Rick's experience could be beneficial to many in this field as he is an expert in it. I was lucky to get to listen to his explanation and advice on the perspective car. He really helped me with making a decision what car to look for and buy. The information he kindly shared via email was very helpful for me and I am using the videos to clarify what I do not know. He is also very nice and pleasant. Thank you, Rick a lot for all your help, advice and professionalism. More
by halynabilobran
Employees Worked With
March 19, 2025
Lexus Customer Service Highlights: 1. Professionalism and Courtesy: Highly trained staff offering respectful and attentive service. 2. Quick Response: Fast and efficient handling of inq Professionalism and Courtesy: Highly trained staff offering respectful and attentive service. 2. Quick Response: Fast and efficient handling of inquiries and complaints. 3. After-Sales Services: Regular maintenance, providing replacement cars during repairs, and pick-up/drop-off services. 4. Transparency: Clear communication about costs and services with no hidden surprises. 5. Comfort: Easy appointment scheduling and comfortable, luxurious waiting areas. More
by Maher
Employees Worked With
No need General comment
