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Lexus of London
London, ON
4,117 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,117 reviews
September 03, 2025
I had an absolutely outstanding experience with my sales representative. From the very beginning, their professionalism, knowledge, and patience truly stood out. They provided a thorough and clear introduct representative. From the very beginning, their professionalism, knowledge, and patience truly stood out. They provided a thorough and clear introduction, offered helpful suggestions, and even assisted me in finding the perfect insurance company that matched my needs. Their recommendations were spot-on, and everything they explained was detailed yet easy to understand. On top of that, their communication skills and friendly attitude made the entire process smooth and enjoyable. I couldn’t be more impressed — they are truly exceptional at what they do! More
by Yilan
September 03, 2025
Lisa was great to deal with. Highly reccomend London Lexus, she is attentive, so easy to deal with and works hard to earn your business! Highly reccomend London Lexus, she is attentive, so easy to deal with and works hard to earn your business! More
by Gesi.commisso
September 02, 2025
I met Rick when I purchased my 1st Lexus almost 10 years ago, it was such a great experience that I made sure Rick was available when I just purchased my 2nd Lexus a few weeks ago and I couldn’t be happier ago, it was such a great experience that I made sure Rick was available when I just purchased my 2nd Lexus a few weeks ago and I couldn’t be happier with the experience. From the moment I walked in, Rick made me feel welcome. he was incredibly knowledgeable, patient, and took the time to answer all my questions without any pressure. The entire process was smooth and enjoyable, and I truly appreciated the extra care he took to ensure I was confident in my decision. I highly recommend Rick Watson to anyone looking for a car—you’ll be in excellent hands! More
by wimbush16
August 29, 2025
A pleasent experience. My wife and I were fortunite to be serviced by Mrs. Jillian Cook. Jillian is personable, polished and professional. Her thoroughness and attention to My wife and I were fortunite to be serviced by Mrs. Jillian Cook. Jillian is personable, polished and professional. Her thoroughness and attention to detail were appreciated. Mrs. Jasmine Vegso, who oversaw the execution of paperwork was also excellent. Premium people selling a premium vehicle. Thank you Jillian & Jasmine for the excellent service and experience; you're both impressive. More
by James
August 28, 2025
Jillian is very knowledgeable of the different models I was test driving until the final decision was made. Jillian accommodated my plan to lease a gasoline vehicle for the next 3 years while waiting for t was test driving until the final decision was made. Jillian accommodated my plan to lease a gasoline vehicle for the next 3 years while waiting for the fully electric RZ vehicle in the next few years when the model will be more mature. She supported my decision and helped me decide on the lease of an IS model. Thank you, Jillian, for your knowledge and excellent customer service. More
by Victor Han
Employees Worked With
August 28, 2025
Very knowledgeable and not aggressive. Excellent service and follow up. Provided me with accurate information to make my decision. Thanks Jillian Excellent service and follow up. Provided me with accurate information to make my decision. Thanks Jillian More
by Lbjw43
Employees Worked With
August 27, 2025
Excellent service! Jillian was helpful, patiently answered our questions and took very good care of us. We felt we were in very good hands! Jillian was helpful, patiently answered our questions and took very good care of us. We felt we were in very good hands! More
by Jclschmidt
August 27, 2025
I had a wonderful experience working with Jillian. She is professional, knowledgeable, and made the whole car-buying process smooth and stress-free. She answered all my questions with patience, provid She is professional, knowledgeable, and made the whole car-buying process smooth and stress-free. She answered all my questions with patience, provided honest advice, and never made me feel pressured. Thanks for excellent service, I found the perfect car for my needs. I highly recommend Jillian to anyone looking for a great experience at Lexus London! More
by namijamie
Employees Worked With
August 26, 2025
Excellent service! Larry was very friendly and patiently answered all my questions. Despite buying their cheapest used car, I still got the luxury experience. Everyone Larry was very friendly and patiently answered all my questions. Despite buying their cheapest used car, I still got the luxury experience. Everyone was very professional and helpful. Bo took care of the financing and made the whole process painless. This is my first car, and I couldn't be happier. More
by Marte
August 25, 2025
Larry provide Excellent service, very professional. We will be very pleased to recommend to our friends. We will be very pleased to recommend to our friends. More
by Desong
