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Lexus of London

London, ON

4.9
4,190 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,190 reviews

November 26, 2025

Jillian was patient, kind and respectful She has great knowledge oh the product Rx350H vehicle that we purchased Thank you Jillian More

by deniseyoumans1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Frankel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Akeem Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Vegso
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2025

Buying my Lexus RX with Jillian at Lexus of London was a fantastic experience. She made the whole process easy and enjoyable, keeping everything calm and organized. I never felt rushed or pressured, and she More

by JohnT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2025 -

Lexus of London responded

Thank you, John! We're thrilled to hear about your fantastic experience with Jillian. Our team always strives to provide a smooth and enjoyable car-buying journey. Your kind words will surely motivate us to keep delivering great service. Enjoy your new Lexus RX!

November 25, 2025

Larry is an amazing salesman! Help me a lot to get my dream car. Really appreciate his work! More

by wangclarinet
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2025

My wife and I were getting frustrated trying to shop for a new vehicle when a good friend suggested we treat ourselves with a visit to Lexus of London for the experience of a lifetime. The minute we walked More

by Doug
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Gillespie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Ouellette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2025 -

Lexus of London responded

Thank you, Doug! We're thrilled to hear that you and your wife had an exceptional experience with us. Lisa's dedication to our customers truly sets us apart. We appreciate your kind words and look forward to welcoming you both to the Lexus family! Enjoy your new vehicle!

November 21, 2025

Great service, warm and friendly. Love the delivery process, quick and efficient! Especially John was very nice to me, love it More

by tomstage27
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2025 -

Lexus of London responded

Thank you for your wonderful feedback! We're thrilled to hear you had a great experience and appreciated John's service. Our team always aims to provide a warm and efficient delivery process. We look forward to serving you again!

November 20, 2025

Sales Rep Jillian was excellent no pressure (Jillian was the reason I purchased the card from Lexus of London, Very helpful did not push to make the sale. the quality of service from the sales Rep was abov More

by Daveljennings@outlook.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Akeem Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Ouellette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2025 -

Lexus of London responded

Thank you for your wonderful review! We're thrilled to hear that Jillian and our team provided you with such a positive experience. We aim to make every visit enjoyable, and it's great to know you appreciated our service and amenities. Enjoy your new vehicle!

November 18, 2025

I recently purchased a 2020 Toyota Corolla from Lexus of London, and the experience was fantastic from start to finish. Lisa Ali was the salesperson who helped me, and she was incredibly kind, patient, and More

by dylansteele3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2025 -

Lexus of London responded

Thank you for your wonderful review! We're thrilled to hear about your fantastic experience with Lisa and the team. Enjoy your new Corolla, and we appreciate your recommendation! Your satisfaction is our priority, and we look forward to serving you again in the future.

November 18, 2025

I recently leased a new vehicle, and I couldn’t be more impressed with the exceptional service I received. The entire process was smooth and efficient, making the transition from my previous car to the new More

by Marion
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2025 -

Lexus of London responded

Thank you, Marion! We’re thrilled to hear about your smooth leasing experience and appreciate your kind words about our team, especially Rick. Your satisfaction is our priority, and we’re glad you felt valued. We look forward to assisting you again in the future!

November 18, 2025

Rick has been wonderful to work with. I have purchased to vehicles with Rick and would highly recommend working with him. More

by adefraeye
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Gillespie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Vegso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2025 -

Lexus of London responded

Thank you for the fantastic feedback! We're thrilled to hear that Rick provided such great service during your vehicle purchases. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

November 15, 2025

What an exciting day. Minus the weather. But that didn't seam matter. Because when it started to rain selflessly Brenden rain in to the rain to back my new NX-350 back In More

by georgieoakes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Gillespie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Shi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine
Nov 18, 2025 -

Lexus of London responded

We’re thrilled to hear about your exciting day, Georgie! Brenden truly goes above and beyond to ensure our customers feel valued and informed. Thank you for recognizing his dedication and for choosing us for your new NX-350. We appreciate your kind words and hope you enjoy every drive!

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