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Lexus of London
London, ON
3,910 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,910 reviews
February 21, 2025
The overall commitment from the staff exceeded my expectations. Shannon in Service was fabulous, understanding, helpful and kind. Many staff were involved in our situation either on the phone or in expectations. Shannon in Service was fabulous, understanding, helpful and kind. Many staff were involved in our situation either on the phone or in person….. Kim, Peter, Dale. Unbelievable, Romeo (Service Manager) stopped in his tracks and took me aside for at least 15 minutes (impromptu) to show and explain a few important issues to assist me in understanding the hybrid emergency features. I’ve owned dozens of cars, trust me this has never happened anywhere ever. Thanks Romeo!! What I found, when I dealt individually with each one of Lexus of London staff member, in that period of time. I was what mattered right then and there. The Technician (sorry, I don’t know his/her name) had me back on the road very quickly. Thank you so much to all of you for your actual kindness and caring. From the roadside assistance operator. The two ladies that assisted getting my wife’s car going from Newby’s Towing Inc. All were excellent and caring as well. As I was waiting, my main contact salesperson Rick Watson was kind enough to put together a few quotes on a new 2025 Rx500h…. I like the New Line Special Edition…. Rick, I request a sharper pencil or a great eraser!! As Momma isn’t happy with those numbers. lol. More
by 123johnsonterry@gmail.com
February 21, 2025
We were in to look into purchasing a new vehicle and were met by Lisa. She did a fabulous job showing us what we were interested in and and was very helpful to get us exactly what we wanted. Very positive met by Lisa. She did a fabulous job showing us what we were interested in and and was very helpful to get us exactly what we wanted. Very positive experience working with her. More
by New_NX350
Employees Worked With
February 21, 2025
Welcoming staff and efficient service. Welcoming waiting area where you can relax and refresh yourself while you car is being serviced Welcoming waiting area where you can relax and refresh yourself while you car is being serviced More
by walshken218
Employees Worked With
February 20, 2025
Rick was great to deal with. Made a very fair offer for my trade. Would recommend. Made a very fair offer for my trade. Would recommend. More
by Cannoncj105
Employees Worked With
February 19, 2025
John did a great job during the time when I was ordering the grand highlander. He was really knowledgeable and patient. He is the best salesperson I have never seen before. the grand highlander. He was really knowledgeable and patient. He is the best salesperson I have never seen before. More
by Cjiaqi123
February 15, 2025
ABOVE AND BEYOND! Thank you to everyone at Lexus of London for the exceptional experience! My daughter is loving her Mazda CX-5 Signature AWD purchased & delivered j Thank you to everyone at Lexus of London for the exceptional experience! My daughter is loving her Mazda CX-5 Signature AWD purchased & delivered just last week. Gent, Jasmine , Rob, I cannot say enough. Thank you! More
by Tricia Vieira
February 14, 2025
Dealership is great on helping me out with the model and trim I wanted. Larry is also very helpful. trim I wanted. Larry is also very helpful. More
by Kaylen.liang
Employees Worked With
February 14, 2025
Larry is very helpful guy. He is knowledgeable and find the van exactly I want to buy. He is knowledgeable and find the van exactly I want to buy. More
by Bessie Lin
February 13, 2025
Very helpful, knowledgeable and efficient. He looked after our issues quickly to our full satisfaction He looked after our issues quickly to our full satisfaction More
by PVJ
