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Jonker Honda
Surrey, BC
1,189 Reviews
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1,189 Reviews of Jonker Honda
April 07, 2016
Stress free experience I recently purchased a car from Jonker in Langley and I found the experience very positive. This says a lot, coming from me, as I would rate myself as I recently purchased a car from Jonker in Langley and I found the experience very positive. This says a lot, coming from me, as I would rate myself as someone who would typically find car buying very stressful and uncomfortable. I had visited another Honda dealer the previous day and having encountered a confrontational and dismissive salesperson, I decided to begin at Jonker with a phone call. Talking to Byron on the phone gave me the sense that he was someone I could work with so I made an appointment to test drive a Civic the next day. To sum this up without being too wordy, the process, from start to finish, when we drove off in our vehicle, was very straightforward and pleasant. I never felt pressured or manipulated, which are the two things I dread most in situations like this. I would not hesitate to recommend Byron if you're in the market for a new vehicle, Honda or Nissan. More
by nervousbuyer
Employees Worked With
Byron Lavery, Linda Ho
April 06, 2016
Respect I had gone to a dealership in Richmond and asked for a test drive. The salesperson I talked to said that he didn't think I was a serious buyer because I had gone to a dealership in Richmond and asked for a test drive. The salesperson I talked to said that he didn't think I was a serious buyer because I said that I wanted to buy something within the next 2 months. I went home and send an email to various Honda dealerships around Greater Vancouver. I Frank responded and was very direct with me. I like that approach. In the end I felt like I mattered as a customer. And I will be back. More
by Andy
Employees Worked With
Kelly Arvai, Frank Lamiel
April 05, 2016
Excellent service We were very happy with the service received in order to resolve a tricky issue we were having with our vehicle. The team made sure to keep working wi We were very happy with the service received in order to resolve a tricky issue we were having with our vehicle. The team made sure to keep working with us until the problem was resolved. Everyone followed up with us regularly to make sure we were looked after. Great service overall. More
by helenrohrs
Verified CustomerEmployees Worked With
Randy Pohl
April 05, 2016
My Fit Experience This was my first time going in to purchase a brand new car on my own. I felt comfortable talking with the salesman. I felt at ease asking for exactly This was my first time going in to purchase a brand new car on my own. I felt comfortable talking with the salesman. I felt at ease asking for exactly what I wanted and what I was willing to pay. I did not feel like my sales person was manipulating me into purchasing this car or telling me untruths. I felt like he was completely honest and respectful of my needs and we were able to reach a fair deal that I felt very comfortable with. I would highly recommend anyone to purchase a car from Jonkers Honda. The entire experience left me feeling not only confident in the car I was purchasing, but also confident in my ability to negotiate and make a good decision for myself. This was only possible due to the excellent attention I received from my salesperson and the rest of the team at Jonkers Honda! Thank for making this such a smooth and easy experience for me! More
by sunnyflower
Employees Worked With
Kelly Arvai, Emmanuel Pathipati
April 05, 2016
Fantastic Experience! This was my first time buying a new vehicle and I can easily say that it was a pleasant experience with the help of Frank. I would absolutely give him This was my first time buying a new vehicle and I can easily say that it was a pleasant experience with the help of Frank. I would absolutely give him 5 stars, as I did not feel pressured whatsoever and he made me feel comfortable and understood what was the best vehicle to suit my needs. About a week before I came to Honda, I had been looking at the optima from Kia but had the worst experience and felt incredibly pressured by them. I work in the service industry and can appreciate good service. I will definitely be coming back to Honda and will recommend all my family and friends to Frank! More
by Ro
Employees Worked With
Kelly Arvai, Frank Lamiel
April 04, 2016
Frustration I've been frustrated with the service and the last experience is that, the last. I recently took my van in for an oil change and tire rotation. Afte I've been frustrated with the service and the last experience is that, the last. I recently took my van in for an oil change and tire rotation. After waiting 2.5 hours, I got my van back. That evening I had to get a jumpstart because my battery, which was just tested and in good shape, was dead. All weekend we had to jumpstart the van. This is the third and last time that we've taken our vehicle in and hours later a problem developed. Questioning how thoroughly they do their work. More
by rmaccarron
Employees Worked With
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April 04, 2016
It was great The advisor was very helpful and nice. He was very knowledgeable and explained everything that was done and why. I would recommend both this employe The advisor was very helpful and nice. He was very knowledgeable and explained everything that was done and why. I would recommend both this employee and the dealership More
by acuradriver
Employees Worked With
Chris Melenchuk
April 04, 2016
Not impressed with Chris Melenchuck, over charged me . Service agent Andrea Arthurs very good, however, Chris Melenchuck terrible, overcharged me for work that was not done, $133.73 to replace air filters, Service agent Andrea Arthurs very good, however, Chris Melenchuck terrible, overcharged me for work that was not done, $133.73 to replace air filters, I never asked for this work to be done, and when I got home and checked the filters they were fine, same old ones, which were replaced 9,000 kms ago. He tried the same thing last summer when I had my CRV serviced. I will return to Jonker for service however will NOT deal with Melenchuck as he cannot be trusted. Both Andrea and Jill in the service dept are very good, and honest. Any more problems, will result in complaints to the service manager, the owner Karl Jonker as well as Honda Canada. Clean up your act, or you will lose a customer who has been dealing with you for the past 12 years. More
by cjmhurl
Employees Worked With
Andrea Arthurs, Chris Melenchuk
April 03, 2016
Outstanding Service We bought our CR-V from Jonker Honda in 2011 and we have only had it serviced there ever since. Our experience with the service managers, technicians We bought our CR-V from Jonker Honda in 2011 and we have only had it serviced there ever since. Our experience with the service managers, technicians and others over these five years has always been stellar. Even waiting for the work to be done is pleasant with a free newspaper and hot Van Houte coffee! Henry and Gerrie Vanderveen Langley More
by henryvanderveen
Employees Worked With
All the employees we have dealt with are great.
April 03, 2016
OIL Change - have to think about my earlier question. Should have taken 45 minutes for oil change but when I returned after an hour the car was not ready and I was kept waiting for hour and a half until Should have taken 45 minutes for oil change but when I returned after an hour the car was not ready and I was kept waiting for hour and a half until I approached the front desk to ask what was happening. I was waiting for the service clerk (Greg) out side but when he came out of the door he picked up the first man who started to ask him questions. After few minutes he knew my eyes were fixed on him and he asked Andrea to help me, but she immediately said she has other people waiting inside. What really got me was I know Andrea for a long time, but she did not even have a greeting or smile on her face when I looked at her. She passed by me several times but pretended she does not know me. I have never bothered you guys to give me a ride anywhere or for any other small things. Whatever work is done I have paid for it. While back I thought I had problem with my battery and took in to see if I needed to replace the battery, and after having charged the battery, I was asked to give $45 or more dollars for that by Andrea, I gasped at that price and she said they have to pay to the guys who worked on it. Unfortunately, I was working with my credit card that morning and left it on my desk and I was so ashamed. I told her I will go home and call her immediately with my credit card, and she said she will let it go that one time. When I mentioned this incident to Randy Ohno the next time, he was so furious. After more than hour and a half I was given the Invoice to pay and I asked for the Inspection checklist which is given to me every time with the Invoice, and it went missing. After few minutes Greg picked up a fresh checklist and just filled it up with no brake condition report. I miss Randy and now I know it was because of him I kept going to Honda for service. I was thinking of getting a new Honda, but since my last service my mind is changed. Whether to get Honda and go to Surrey for service or change the car all together. Small things happen all the time when I take my car for service (after Randy left) , but I never questioned or complained. Last time it really got me bad. More
by tanzaniaborn
Employees Worked With
Jill Eden, Greg Llewellyn
