Guelph Hyundai

My vehicle was in for an oil change and transmission flush, Dan worked me in to the schedule that suited me, I was dropped off and picked up from work on time. The turn around time was excellent and I flush, Dan worked me in to the schedule that suited me, I was dropped off and picked up from work on time. The turn around time was excellent and I was called promptly when the work was completed. In the past when I have had work done either Dan or John would note anything further that needed doing and advise me before beginning the work and always respect my decision as to have the work done immediately or wait till another day. I also requested a clean up of the vehicle as, I recently returned from a trip, and they did an amazing job of cleaning my car. It looked and smelled like a new vehicle. Many thanks to the crew . Lynda Elliott More

Friendly and fast service every time I bring my cars in for service The service department always clearly explains what needs to be done each time. for service The service department always clearly explains what needs to be done each time. More

Brought my car in for a recall issue and it was done promptly as I waited in your well stocked waiting room. I especially liked the rice krispie squares :) promptly as I waited in your well stocked waiting room. I especially liked the rice krispie squares :) More

In the last month we have purchased our third Hyundai from Allan Giles and had service work done on our other Hyundai. Dan in service is very helpful and accommodating. Thank you. from Allan Giles and had service work done on our other Hyundai. Dan in service is very helpful and accommodating. Thank you. More

Unfortunately, I'm terrible with names, but EVERYONE was amazing - even when I asked for a same day service that was free (because of the oil change bonus program) Just incredible!! Well worth the tri was amazing - even when I asked for a same day service that was free (because of the oil change bonus program) Just incredible!! Well worth the trip in from Kitchener..... More

Friendly people, good customer service, no problems there. Basic services are within a reasonable price, it's when you get to needing the factory recommended service #2 and up that the price shoots there. Basic services are within a reasonable price, it's when you get to needing the factory recommended service #2 and up that the price shoots way up for what seems to be only a few added tasks. Typically, you'll 'inspect' more things, whatever that means. I'm not sure it adds that much more labour time but I have to pay at least twice as much. At my 50k service, the only added work other than 'inspecting stuff' was servicing my brakes. The price I paid: 10x the usual oil change fee!!! 10k later, as part of another oil change, I'm told my brakes should be serviced. Hmmm, didn't you JUST do that? And who sets the standards for what passes the 'inspection'? And don't get me started on the 'coupons'. "Look a free cooler with your oil and tire change!" Never mind that if you buy the services separately, it'll cost you $20 LESS than if you use the coupon! That cooler is not FREE, it's $20!!! More

I have purchased dozens of new vehicles and this was by far the most professional and thorough salesman I have ever worked with (even though very young). Demonstrating all aspect of the car, sales, mainte far the most professional and thorough salesman I have ever worked with (even though very young). Demonstrating all aspect of the car, sales, maintenance far exceeded any previous experience. Great job Justin! More

I find that the entire staff at this dealership is listening carefully to your needs and try to meet your expectations if not surpass them. They are caring and want to make sure that your stay there, listening carefully to your needs and try to meet your expectations if not surpass them. They are caring and want to make sure that your stay there, whatever the reason, is a good experience. Each and every time I have been extremely well received. More

Very friendly without being too personal, easy going, and polite. Well informed about product. Pitched information at the right level without compromising. Remained attentive without crowding me out. polite. Well informed about product. Pitched information at the right level without compromising. Remained attentive without crowding me out. More

I've been buying Elantras and servicing them at Guelph Hyundai for nearly 10 years. I like to take my car to the people who know it best for scheduled maintenance -- not to mention for something ma Guelph Hyundai for nearly 10 years. I like to take my car to the people who know it best for scheduled maintenance -- not to mention for something major -- so it's essential for me to have a local dealer with a reliable service dept. While I've been quite satisfied in the past, and thus do not want to overblow this complaint, just since last fall I've noticed the service dept. getting aggressive in trying to sell extra-to-factory-scheduled maintenance. We're talking procedures of dubious value that in 35 yrs of owning cars I've never had done before to any car, some I had never heard of: cleaning corrosion from hubs, cleaning throttle body, cleaning corrosion from battery terminals, power flush of fuel injectors. Because I had built up trust for the service staff, I went along with this a couple times, but now it seems to be a pattern. Because this style represents a sudden change -- at least in my experience -- I wonder whether it reflects a new management policy which the service staff simply have to carry out. There is a risk, of course, of alienating customers who don't like the feeling of being upsold, don't like having to figure out on the spot whether something is truly needed or a costly "frill",and/or don't have the budget to spend $200 when they thought they were coming for a simple oil change. Now that I see the pattern, I will probably continue coming while resisting the upselling. If I get tired of that, I'll have to go elsewhere. Maybe I'm naive and everybody does this now. Anyway, they get credit for bravery in soliciting posted reviews. More