Guelph Hyundai

I've been buying Elantras and servicing them at Guelph Hyundai for nearly 10 years. I like to take my car to the people who know it best for scheduled maintenance -- not to mention for something ma Guelph Hyundai for nearly 10 years. I like to take my car to the people who know it best for scheduled maintenance -- not to mention for something major -- so it's essential for me to have a local dealer with a reliable service dept. While I've been quite satisfied in the past, and thus do not want to overblow this complaint, just since last fall I've noticed the service dept. getting aggressive in trying to sell extra-to-factory-scheduled maintenance. We're talking procedures of dubious value that in 35 yrs of owning cars I've never had done before to any car, some I had never heard of: cleaning corrosion from hubs, cleaning throttle body, cleaning corrosion from battery terminals, power flush of fuel injectors. Because I had built up trust for the service staff, I went along with this a couple times, but now it seems to be a pattern. Because this style represents a sudden change -- at least in my experience -- I wonder whether it reflects a new management policy which the service staff simply have to carry out. There is a risk, of course, of alienating customers who don't like the feeling of being upsold, don't like having to figure out on the spot whether something is truly needed or a costly "frill",and/or don't have the budget to spend $200 when they thought they were coming for a simple oil change. Now that I see the pattern, I will probably continue coming while resisting the upselling. If I get tired of that, I'll have to go elsewhere. Maybe I'm naive and everybody does this now. Anyway, they get credit for bravery in soliciting posted reviews. More

Dan was friendly and the service was concluded in a reasonable amount of time. I always use Hyundai's service for my vehicle. See you next time. reasonable amount of time. I always use Hyundai's service for my vehicle. See you next time. More

As usual, very personal friendly & efficient service. You could not ask for anything better. Dan & John are always helpful and when you need sales assistance Scott is always there for you. You could not ask for anything better. Dan & John are always helpful and when you need sales assistance Scott is always there for you. More

I want to thank Mark for making my car purchase experience a positive one and also for getting me what I needed sooner than I thought I could! All those I worked with were great (Derek, Rhys and M experience a positive one and also for getting me what I needed sooner than I thought I could! All those I worked with were great (Derek, Rhys and Mark)....thank-you all so much!!! More

I was thoroughly impressed with the service! I was under a time constraint and they came through with flying colours!! They were even able to come in slightly under my price range!! Highly recommend! a time constraint and they came through with flying colours!! They were even able to come in slightly under my price range!! Highly recommend! More

I had no issues with the service I received today. It ran very smoothly. Thank you. Your driver is very pleasant and a great representative to your dealership. ran very smoothly. Thank you. Your driver is very pleasant and a great representative to your dealership. More

We purchased a 2013 Santa Fe from Geoffrey in May. We really appreciated his low pressure and professional approach to sales. Today we had our first service appointment. The service dept was welcoming a really appreciated his low pressure and professional approach to sales. Today we had our first service appointment. The service dept was welcoming and took our SUV in right away. So far Guelph has been excellent and we would recommend them. More

The service was very good and Scott answered all my questions. He is very knowledgeable of the Hyundai products which puts a person at ease. He works hard for the customer to ensure all of my needs are questions. He is very knowledgeable of the Hyundai products which puts a person at ease. He works hard for the customer to ensure all of my needs are met. The evidence is I have bought both my cars from him in a 3 year period which should be proof in of it self. More

I was very impressed with the overall experience and quite surprised at the quality of the Hyundai in general. Although, we did end up purchasing a new vehicle from Buick, it was not the dealership or a quite surprised at the quality of the Hyundai in general. Although, we did end up purchasing a new vehicle from Buick, it was not the dealership or actually even the vehicle, the two cars I was comparing were very similar, the Buick just one by a hair!! Thanks to Wes, Derek and during one afternoon while waiting for Wes, Scott was fun, engaging and informative...so thanks to the team - maybe next time! Pat & Bernie Brodeur More

Service manager may be the only redeeming feature.. Dealership lacks coordination with other dealers. Car was purchased at a Burlington dealership, but service promotions not honoured due to company po Dealership lacks coordination with other dealers. Car was purchased at a Burlington dealership, but service promotions not honoured due to company policy! Tried to purchase from Guelph Hyundai, but staff not willing to seek car request elsewhere. Sales staff inadequate and not willing to negotiate with other dealers. More