Guelph Hyundai

Friendly people, good customer service, no problems there. Basic services are within a reasonable price, it's when you get to needing the factory recommended service #2 and up that the price shoots there. Basic services are within a reasonable price, it's when you get to needing the factory recommended service #2 and up that the price shoots way up for what seems to be only a few added tasks. Typically, you'll 'inspect' more things, whatever that means. I'm not sure it adds that much more labour time but I have to pay at least twice as much. At my 50k service, the only added work other than 'inspecting stuff' was servicing my brakes. The price I paid: 10x the usual oil change fee!!! 10k later, as part of another oil change, I'm told my brakes should be serviced. Hmmm, didn't you JUST do that? And who sets the standards for what passes the 'inspection'? And don't get me started on the 'coupons'. "Look a free cooler with your oil and tire change!" Never mind that if you buy the services separately, it'll cost you $20 LESS than if you use the coupon! That cooler is not FREE, it's $20!!! More

I have purchased dozens of new vehicles and this was by far the most professional and thorough salesman I have ever worked with (even though very young). Demonstrating all aspect of the car, sales, mainte far the most professional and thorough salesman I have ever worked with (even though very young). Demonstrating all aspect of the car, sales, maintenance far exceeded any previous experience. Great job Justin! More

I find that the entire staff at this dealership is listening carefully to your needs and try to meet your expectations if not surpass them. They are caring and want to make sure that your stay there, listening carefully to your needs and try to meet your expectations if not surpass them. They are caring and want to make sure that your stay there, whatever the reason, is a good experience. Each and every time I have been extremely well received. More

Very friendly without being too personal, easy going, and polite. Well informed about product. Pitched information at the right level without compromising. Remained attentive without crowding me out. polite. Well informed about product. Pitched information at the right level without compromising. Remained attentive without crowding me out. More

I've been buying Elantras and servicing them at Guelph Hyundai for nearly 10 years. I like to take my car to the people who know it best for scheduled maintenance -- not to mention for something ma Guelph Hyundai for nearly 10 years. I like to take my car to the people who know it best for scheduled maintenance -- not to mention for something major -- so it's essential for me to have a local dealer with a reliable service dept. While I've been quite satisfied in the past, and thus do not want to overblow this complaint, just since last fall I've noticed the service dept. getting aggressive in trying to sell extra-to-factory-scheduled maintenance. We're talking procedures of dubious value that in 35 yrs of owning cars I've never had done before to any car, some I had never heard of: cleaning corrosion from hubs, cleaning throttle body, cleaning corrosion from battery terminals, power flush of fuel injectors. Because I had built up trust for the service staff, I went along with this a couple times, but now it seems to be a pattern. Because this style represents a sudden change -- at least in my experience -- I wonder whether it reflects a new management policy which the service staff simply have to carry out. There is a risk, of course, of alienating customers who don't like the feeling of being upsold, don't like having to figure out on the spot whether something is truly needed or a costly "frill",and/or don't have the budget to spend $200 when they thought they were coming for a simple oil change. Now that I see the pattern, I will probably continue coming while resisting the upselling. If I get tired of that, I'll have to go elsewhere. Maybe I'm naive and everybody does this now. Anyway, they get credit for bravery in soliciting posted reviews. More

Dan was friendly and the service was concluded in a reasonable amount of time. I always use Hyundai's service for my vehicle. See you next time. reasonable amount of time. I always use Hyundai's service for my vehicle. See you next time. More

As usual, very personal friendly & efficient service. You could not ask for anything better. Dan & John are always helpful and when you need sales assistance Scott is always there for you. You could not ask for anything better. Dan & John are always helpful and when you need sales assistance Scott is always there for you. More

I want to thank Mark for making my car purchase experience a positive one and also for getting me what I needed sooner than I thought I could! All those I worked with were great (Derek, Rhys and M experience a positive one and also for getting me what I needed sooner than I thought I could! All those I worked with were great (Derek, Rhys and Mark)....thank-you all so much!!! More

I was thoroughly impressed with the service! I was under a time constraint and they came through with flying colours!! They were even able to come in slightly under my price range!! Highly recommend! a time constraint and they came through with flying colours!! They were even able to come in slightly under my price range!! Highly recommend! More

I had no issues with the service I received today. It ran very smoothly. Thank you. Your driver is very pleasant and a great representative to your dealership. ran very smoothly. Thank you. Your driver is very pleasant and a great representative to your dealership. More