Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Guelph Hyundai
Guelph, ON
1,627 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,627 Reviews of Guelph Hyundai
October 10, 2013
This visit was my first trip back after buying my car in 2011 as I am fairly well equipped to do my own maintenance / service, however I had a failing left front wheel bearing which was covered under warran 2011 as I am fairly well equipped to do my own maintenance / service, however I had a failing left front wheel bearing which was covered under warranty. John was there super duper early and was pretty darn friendly for 7:00 am! Car was fixed on time, no problems with the workmanship or service staff (my car is equipped with an always-on camera/DVR). Not only would I bring it back again, but I would recommend Guelph Hyundai (and will probably be back soon to replace our Ford Focus). After having had bad dealership experiences before (*cough Cedarbrae VW*), this was a breath of fresh air. Oh, and the complementary apples are darn good too. Thanks a bunch! More
by jgardhouse
Employees Worked With
John McLuhan
October 10, 2013
We had a wonderful experience purchasing our car from Geoff Vander Beukel. He was incredibly helpful and a very honest man- he answered all of our questions and helped us to find a car that was in our p Geoff Vander Beukel. He was incredibly helpful and a very honest man- he answered all of our questions and helped us to find a car that was in our price range- for a young couple just starting out this was huge for us and we liked Geoff so much we actually asked him for more cards to distribute to people who we knew were looking for new vehicles. Margaret was also a wonderful help, as she was able to explain all of the financial details in a way that was understandable, and was very timely in securing our care loan. Since buying our Elantra we have thoroughly enjoyed it, and the the gas mileage is awesome! We just had it in for its second service appointment, and both times the staff has been very prompt with their service- often taking less time then originally anticipated, and I like that the staff goes over what maintenance/ services will be preformed on the vehicle, and the price PRIOR to starting the work, so that there are no surprises when you pay the bill. The shuttle service is also very prompt and friendly, and the waiting room at this location is very comfortable, and their upgraded coffee machine makes me look forward to my next visit! I would give Guelph Hyundai 10/10- from the people I have interacted with, they have taken away all of the negative stereotypes you automatically think of when you hear the words "car salesman" or "mechanic". Other dealerships should take a page out of their playbook. Keep up the good work! More
by megGRIMES
Employees Worked With
Geoff Vanden Beukel
October 10, 2013
We are pleased with the service we received. The vehicle is super, we love the Sante Fe it runs like a charm and is very comfortable. We would recommend it to anybody. Sincerely Keith is super, we love the Sante Fe it runs like a charm and is very comfortable. We would recommend it to anybody. Sincerely Keith More
by keithvanleeuwen
October 08, 2013
Scott was very friendly and helpful! Looking forward to visiting the Hyundai Guelph dealership again in the near future to get accessories and services done! visiting the Hyundai Guelph dealership again in the near future to get accessories and services done! More
by millsley
Employees Worked With
Scott Shafer
October 07, 2013
The service advisers were knowledgeable and friendly. Our vehicle was serviced and completed at a reasonable time. Any recommended parts & service required for our vehicle were suggested and explained why it vehicle was serviced and completed at a reasonable time. Any recommended parts & service required for our vehicle were suggested and explained why it's necessary. Our questions were answered promptly. Overall, it was a pleasant visit. More
by ferdcabi
Employees Worked With
John McLuhan
October 07, 2013
Scott is a very friendly, gregarious, knowledgeable and enthusiastic salesperson. He knows the features of each vehicle very well and was able to help us narrow down which was best for our needs. The pric enthusiastic salesperson. He knows the features of each vehicle very well and was able to help us narrow down which was best for our needs. The price for the vehicle was very competitive and was made more attractive by the 0% financing option.The car was ready to be picked up when promised and Scott did a great job teaching us the features of our new car, focusing on the features we weren't familiar with and setting up the technology components (satellite radio, Bluetooth etc) so we didn't have to figure it out later. Rhys was great dealing with the financing and warranty items. Again, he is very knowledgeable and friendly. More
by cburpee
Employees Worked With
Rhys Evans, Scott Shafer
October 06, 2013
The experience was positive the whole way. The sales team was very friendly and made me feel confident in my purchase. When I was rethinking part of my purchase the finance dept. was very helpful in re team was very friendly and made me feel confident in my purchase. When I was rethinking part of my purchase the finance dept. was very helpful in resolving my issue. I dealt with the service dept. immediately because they were going to do a small body repair for me. Both people I dealt with were helpful and made me feel assured that they were there for me when any need arises. I would definitely recommend this dealer to others. More
by Kirock
Employees Worked With
John McLuhan
October 06, 2013
had issue with wipers, were under warranty, only had car a month and they wouldn't do anything about. was told when bought car I would get a detailing every 2 years for life. 2 yrs past and then they say n a month and they wouldn't do anything about. was told when bought car I would get a detailing every 2 years for life. 2 yrs past and then they say no only get it 2 times, and it has to be on anniversary date or they won't do it and have to wait till the next year. have been lied to too many times with them. More
by housecar
Employees Worked With
Scott Shafer
October 04, 2013
So, my tire pressure was going low on my front driver's side. I had the car for only a little over a month and I knew the tires were under warranty. When I first went in on the Monday (Sept 30th driver's side. I had the car for only a little over a month and I knew the tires were under warranty. When I first went in on the Monday (Sept 30th) I knew it was a long shot and I figured I'd just have to make an appointment. Upon walking in, Mark remembered me instantly. I felt very welcomed and he walked me over to meet John in service. Mark stayed with me to make sure everything was doing alright and handled properly. I felt very much like a VIP! I asked John if the service was going to cost me anything and he assured me it was all covered and just come in. On Wednesday, Oct 2; when my appointment was. I rushed in 10 minutes late but the service desk was still happy to take me and told me not to worry. Travis was the person who was dealing with my service. At first, he was very friendly and showed me where the customer service lounge was (which was nice to wait in), but upon showing me where it was - even though my little one was dressed in pink, he kept calling her a boy. WHICH I tried to brush off because I understand sometimes some people just... can't tell those kinds of things.... but he made a joke because she had no hair. Again... I tried not to take offence to it although it did bother me a bit. Mark came in shortly thereafter and made conversation. He heard my complaint and we lightly laughed it off. It was nice to have his reassurance and felt like he again, wanted to make sure everything was perfect for me. After waiting 30 minutes (not long at all) Travis comes in and tells me everything's ready. When I go to grab my keys and leave, Travis tells me they also did my oil change and that I was going to have to pay for it! I didn't want to argue but I was stunned that I wasn't even asked! He chimed in that I could pay with my coupon and John talked about funny stories about people with coupons... but it was definitely the icing on the cake for my visit. Made an okay visit go to really concerned in less than a minute. I mean, I knew that my service appointment was supposed to be late november (I believe the 28th) and I knew that I was at 6500km and would need to schedule one earlier instead... I just kept pushing it off because I didn't have time more or less then forgot about it. If someone came and asked me and said "Hey, we realize that you're due for your oil change, do you want us to go ahead with this?" I would have definitely said yes as I knew I had my coupons with me. What if my coupon book was at home? Why should I have to pay for a service that I didn't even ask for? What if I wanted to stretch out my oil changes to 7K instead of 6 just to save money? Although it's not advised, it should still be MY decision. What if I didn't want to use my coupon right away? What if this was for a tire fill, I already had used my coupon and I quite frankly did not have the money to pay? It wouldn't be fair! Now, my blood is kinda boiled but I came back in before I forgot so I could ask about winter tires.... and I felt like when I was commenting on that I usually do 100 on the country roads, Travis made another comment saying that I surely don't drive over 80 on a country road with children in the car. Which, I felt like I had to defend myself saying I didn't because I drive in the country when I'm on my way to school. So now, my experience with Travis is that he first insults my child, tells me I have to pay for something I never asked for, and now insulting my driving and potentially saying I'm an unsafe driver with my children. Yes, he was knowledgeable with the tires and everything, but I definitely was very disappointed. I only would refer this place because I am happy with the services that Mark has given me each time I am there but I am very nervous to bring my car back in to be serviced again! More
by SAMahmoodi
Employees Worked With
John McLuhan
October 04, 2013
Quick, efficient and very friendly service. Always very helpful. The waiting lounge is great for adults and kids...lots to do, look at and even snack on! Never mind having to take my car in. Tanya is es helpful. The waiting lounge is great for adults and kids...lots to do, look at and even snack on! Never mind having to take my car in. Tanya is especially helpful and always very pleasant to deal with. Love my Hyundai too! More
by TracyTreloar
Employees Worked With
John McLuhan
