Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Guelph Hyundai
Guelph, ON
1,904 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,904 Reviews of Guelph Hyundai
June 02, 2015
Honest Service today I came to realize that the Guelph Hyundai Service department truly doesn't fall under the stereotype we all have heard "Dealership's are rip off today I came to realize that the Guelph Hyundai Service department truly doesn't fall under the stereotype we all have heard "Dealership's are rip offs for service" Guelph Hyundai yesterday proved that theory wrong! While I had number of services booked for my vehicle upon arrival I asked the simple question, "Do I really need all these"? And to my surprise the staff took the time to explain the services and during our conversation it came to light that I didn't need to have them done based on my long term goals for the vehicle. Thanks Guelph Hyundai for being honest and not pushing for a cash grab! More
by Heather1
Employees Worked With
John McLuhan
May 31, 2015
Exceptional Experience Was buying a new car and Guelph Hyundai made it fun and easy. Everyone was very friendly and helpful. Highly recommend them and will be back again m Was buying a new car and Guelph Hyundai made it fun and easy. Everyone was very friendly and helpful. Highly recommend them and will be back again myself! More
by happybuyer
Employees Worked With
Tyler Moyes, Rhys Evans
May 31, 2015
Appt times I heard a noise coming from the back of my car so I took it in. The diagnosis appt was actually pretty quick but they didn't have any of what they ne I heard a noise coming from the back of my car so I took it in. The diagnosis appt was actually pretty quick but they didn't have any of what they needed in stock so they had to order the part. A week later they called and we booked the appt to get it fixed. The "fix it" appt was pretty quick too. I'm glad they have free wifi, it makes the waiting times go by alot faster too. More
by murch618
Employees Worked With
John McLuhan
May 29, 2015
Excellent Service Title of review says it all. When call them for an appointment, they are ready to help me out, and always meet with my expectations. Title of review says it all. When call them for an appointment, they are ready to help me out, and always meet with my expectations. More
by whosredcar
Employees Worked With
John McLuhan
May 26, 2015
Very happy nice clean shop. no line up. speedy service seemed to be well organized . defiantly would recommend to a friend...thank-you Guelph Hyundai for a pl nice clean shop. no line up. speedy service seemed to be well organized . defiantly would recommend to a friend...thank-you Guelph Hyundai for a pleasant experience More
by wayne
Employees Worked With
John McLuhan
May 26, 2015
Always expensive we have a 2014 santa fe and have been doing the services at the dealership. Having owned multiple new cars over the years I've always tried to maintai we have a 2014 santa fe and have been doing the services at the dealership. Having owned multiple new cars over the years I've always tried to maintain them at the dealership at least until the warranty runs out. However it seems that I can't get out of this dealership (which I'm sure is the same for all Hyundai dealerships) for less than $300 or $400 each visit. We only have 24,000km on our vehicle and it seems the service requirements may be over kill or a money grab. The last time we were in they charged us $100 in labor to change a cabin air filter. they said they follow the service times provided by Hyundai Canada (whether it takes them that long or not) and then the guy told me he agreed and felt that was a little high to change that filter but that it was out of his control. A manager called me back later and while he was nice, he was sticking to the time as per the "book". Yesterday we took it in for what we thought would be an oil change and were told it was time for our $300 brake service (my wife was told this in advance when she booked the oil change). Every 12 months apparently the brakes need to be serviced. Again having owned many new vehicles I've always found that dealerships will replace brakes as needed and inspect them once and awhile as part of service (usually at very little cost). The brakes are likely only going to last 2 years (all city driving) so I certainly don't want to pay $300 every year to service them in between replacing them. Is this really going to make them last any longer? I'm not sold and refused the service. I will take it to my local mechanic and see what they say. We also had our "complimentary" car detailing completed. They refer to it as "complimentary" but really I paid $500 for a book of coupons when I bought the truck so its not "complimentary". We were extremely disappointed with the cleaning. They didn't vacuum the back of the truck at all (which was emptied out as we assumed it would be done). We have the third row seating so its a big flat area when the seats are down. We found garbage from our kids still stuck in the door storage areas, they didn't make any attempted to wipe down the extremely dirty door sills and jams. When I bought the coupon book the sales guy told us it was a full detail that you would pay $120 for normally. It was cleaned to the same level as the $60 car wash on Gordon Street (where they do the doors sills and trunk). If I paid $120 for that I'd be demanding a refund. I asked for a copy of the service requirements and think I will have the vehicle serviced else where from now on. More
by Shaun
Employees Worked With
not sure, don't have bill in front of me
May 26, 2015
Happy With Service The team is always helpful and works according to the timeframe they start with and provide you with updates as they go. John is always particularly g The team is always helpful and works according to the timeframe they start with and provide you with updates as they go. John is always particularly great. More
by ARM
Employees Worked With
John McLuhan
May 24, 2015
The experience was incredible in their new service bay The whole experience was incredible at their new service bay. I would recommend to anyone. All of my questions were answered and everything was explai The whole experience was incredible at their new service bay. I would recommend to anyone. All of my questions were answered and everything was explained clearly. The work was done efficiently and in good time. We are just thrilled with our SantaFe, this is our third car deal with them and will buy there again More
by guyinthehat
Employees Worked With
Scott Shafer, John McLuhan
May 23, 2015
Time wasted I Was there for an oil change and brake inspection which took 5 long hours to complete. They are overbooked and don't deal with communicating to the c I Was there for an oil change and brake inspection which took 5 long hours to complete. They are overbooked and don't deal with communicating to the customer what's going on. I wasted my only day off sitting in a waiting room. I had a hair appointment and plans to pick up my kids from school. I didn't make either of those happen. I don't recommend Guelph as they are too busy to keep customers happy. More
by Jaimelynng
May 23, 2015
Outstanding service - start to finish Service dept - always a pleasure to deal with. Needed vehicle all day so offered loaner. My vehicle was ready first thing next morning with all issues Service dept - always a pleasure to deal with. Needed vehicle all day so offered loaner. My vehicle was ready first thing next morning with all issues repaired and taken care of. Donny was very upbeat and helpful. More
by Paul D
Employees Worked With
Donny Lachance
