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Guelph Hyundai
Guelph, ON
2,020 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,020 Reviews of Guelph Hyundai
November 13, 2015
Happy Overall Overall my experience at Guelph Hyundai is normally good. Dealership is large clean and staff are friendly. I think you will find your service vis Overall my experience at Guelph Hyundai is normally good. Dealership is large clean and staff are friendly. I think you will find your service visit good as well providing you are aware of what things your car needs and doesn't necessarily need. More
by AutoGeek
Employees Worked With
Jennifer
November 13, 2015
Regular Service Midst downed telephone lines and intermittent computers for technicians, I received the best service possible. Yes there were extensive delays turning Midst downed telephone lines and intermittent computers for technicians, I received the best service possible. Yes there were extensive delays turning a 2 1/2 hour service into 6 hours but everyone I was in contact with that day remained professional and accommodating. I knew I was important to them despite the circumstances. More
by R L Along
November 09, 2015
No communication! Bought my new 2016 Santa Fe XL end of September & just now, beginning of November, feeling like she is finally ready to go. There is a lack of communi Bought my new 2016 Santa Fe XL end of September & just now, beginning of November, feeling like she is finally ready to go. There is a lack of communication between the departments! Had three issues & at the end of the day, only two were finally resolved. Won't go into details as it is too drawn out. It would really be nice to know that when a person makes an appointment they don't have to rearrange their schedule three or four times to get things done. Makes me question if it's a good idea to go there for maintenance. More
by maggie
Employees Worked With
Too many to name
November 09, 2015
Tyler Moyes This review is all about Tyler. He was great! Very efficient, friendly and helpful. Stayed in contact with you to let you know the progress of the sal This review is all about Tyler. He was great! Very efficient, friendly and helpful. Stayed in contact with you to let you know the progress of the sale. He helps if you're having a problem with another department, even after your purchase has been finalized. My son recommended him after he bought his Santa Fe Sport & he wasn't wrong. Tyler keep up the good work! Maggie More
by maggie
Employees Worked With
Tyler Moyes
November 09, 2015
Good Service, good special price, problems with alignment Used a special coupon. Good price. Good inspection of the vehicle and got the usual over maintenance remarks on the report. Had the four wheel alignme Used a special coupon. Good price. Good inspection of the vehicle and got the usual over maintenance remarks on the report. Had the four wheel alignment and no report on the alignment. Servicing said the machine was not working properly, and they could not give me a print out. If the machine was no working properly how can I trust the alignment, not to mention this is not good service. More
by 6789123
Employees Worked With
Can't remember
November 07, 2015
Excellent service Great service when my car's 'check engine' light came on. Helpful advice and next-day appointment. The shuttle service was quick and worked around my Great service when my car's 'check engine' light came on. Helpful advice and next-day appointment. The shuttle service was quick and worked around my schedule. Thank you! Thank you. More
by MLJamison
Employees Worked With
Jennifer Chandler
November 06, 2015
Scott Shafer-Hyundai Guelph After a couple of months bouncing around Guelph looking at Nissan, Toyota, Honda, Ford and Hyundai products finally settled on Hyundai and Toyota. Ha After a couple of months bouncing around Guelph looking at Nissan, Toyota, Honda, Ford and Hyundai products finally settled on Hyundai and Toyota. Had been with Toyota for 17yrs but the product., price and the professionalism of Scott Shafer won me and my wife over and we purchased our Elantra GL_GLS on Nov. 6 2015. Very satisfied with our first drive and Scott made the whole purchase process stress free and understandable. Highly recommend him and the "support" staff. More
by Liverpool not Leeds
Employees Worked With
Scott Shafer, Adrian Piattelli, David Wheelhouse, John Schoeck
November 05, 2015
2016 Tucson This is the 4th Hyundai we bought from this dealership in the past 11 years and Scott Shafer has always been a pleasure to deal with. Guelph Hyundai h This is the 4th Hyundai we bought from this dealership in the past 11 years and Scott Shafer has always been a pleasure to deal with. Guelph Hyundai has earned my loyalty and in turn they have always treated us well. In a few weeks, number 5 will be purchased here too. More
by apadua
Employees Worked With
Scott Shafer, John Schoeck
November 05, 2015
132000 km service Because I was having my snows put on next week i did not need the tire balance that is part of the service 2. Donny told me then that all I( needed w Because I was having my snows put on next week i did not need the tire balance that is part of the service 2. Donny told me then that all I( needed was a oil; change and no mention of what else I would be missing, if anything, from the typical 132000 km service. Then at the end of the service he mentioned two things that will be necessary for proper maintenance of the car. But nothing was put in writing or attached to the bill as has happened in the past. Was this just an oversight or do I take the car to another dealer to determine the necessary repairs? More
by tucson guy
Employees Worked With
Donny Lachance
November 03, 2015
terrible experience Have dealt with many dealerships over the years, never have I had such an awful experience as I did with the Guelph Hyundai. I went in to purchase a Have dealt with many dealerships over the years, never have I had such an awful experience as I did with the Guelph Hyundai. I went in to purchase a car I had my eye on, the salesman was extremely pushy and was pressuring me to purchase add ons when I clearly said several times I was not interested. When I finally got my point across that would not be buying add ons or extended warranty they sold me the car at a price that worked with my budget. When I picked the car up they added payment insurance to my purchase... which I did not agree to. I told them to remove it and they said it couldn't be removed and I couldn't take my car until I signed off. I was angry and upset as I felt so taken advantage of, they finally agreed that if I signed off then they would fill some paper work out later and cancel the additional insurance. I signed and drove off, half way home I noticed my gas light on! The salesman promised to fill the tank and clearly did not. I called the next day and explained that my tank was basically empty and the salesmen said their policy is that they are required to fill $30 minimum in the tank and that is what he did, so for a 45L tank (which costs $40 to fill) to be empty I called him on it. He refused to return my calls. I emailed the president of the dealership and he was very disgusted in the service and had his manager call me. The manager spent his time making excuses for his staff and that I went too far by going to the president. They said they would send me a gas card to make up for it, I never did receive it. Later that week I received paper work to cancel the payment insurance, I signed and sent them back. The finance agent at the dealership assured me he would submit the forms ASAP. I have sent email after email wanting confirmation that this has been done...with no reply. I finally called a different staff member who gave me the direct contact for the insurance company, to find out that the dealership never did submit my cancellation. I am soooo disgusted with this dealership and the poor service. I feel it necessary to advise anyone looking to purchase a hyundai not to purchase from guelph. More
by carreview
Employees Worked With
Colin, Derek Dawkins, Rhys Evans
