Go Kia West

2nd time , they forgot to reset the meter for the reminder for the next service. I have waited 3hours for the service, then when they returned my car, holy cow , they forgot to reset the meter for the reminder for the next service. I have waited 3hours for the service, then when they returned my car, holy cow, they didn’t even vacuum the the back seats or wipe the dashboard. The girl told me “we don’t normally clean the trunk”. Hello it is not a trunk, as I would consider, it is a Kia Sorento with folded down seats. Waste of time and not a great service! I would consider going to a different shop. Now i have to go back again for them To reset my meter, so annoying. More

Zero knowledge and high pressure sales We recently purchased a Kia Soul EV. We went on a test drive at Kia West and learned nothing about the car, its safety features, or navigation. When We recently purchased a Kia Soul EV. We went on a test drive at Kia West and learned nothing about the car, its safety features, or navigation. When we were ready to leave, we received pressure from the store manager that was uncomfortable. Go anywhere else but here. More

Horrible Customer Service Came here to buy Soul EV in January 2019 and false promises were made. BEWARE that they don't adhere to the promotions posted on their website. Jordan Came here to buy Soul EV in January 2019 and false promises were made. BEWARE that they don't adhere to the promotions posted on their website. Jordan used to make a lot of excuses and false promises while Shayne is the worst in talking with customers. I highly recommend not going over here. More

Oil leaking My last service was really ridiculous! Drain plug wasn't installed properly that causes oil leakage and because it was emptied, I can't drive my car a My last service was really ridiculous! Drain plug wasn't installed properly that causes oil leakage and because it was emptied, I can't drive my car and have to cancel my work. Just ridiculous and unacceptable! The report from the other Kia store who found out the problem says: "ENGINE OIL DRAIN PLUG IS NOT IN THE OIL PAN AND SITTING ON THE SKIDPLATE" How could that happen??? Where is the quality of work here??? More

Great Customer Satisfaction from Dane Manager Dane has been so helpful from the moment we stepped in the store. Along with Teller who assisted us with our son. My wife and I have been searching f Dane has been so helpful from the moment we stepped in the store. Along with Teller who assisted us with our son. My wife and I have been searching for an affordable car and don't know what type and brand to choose from. The promotion lend us to their place. Teller has spend the time providing us suggestions on type of cars to pick. Honest and Patience. Their staff has the welcoming smile and kindest deeds. (This includes the financing and insurance individuals. They help us lend a car since we have a son who is commuting without a car. Great experience and would recommended! Verified Purchase: Niro Ex Premium (New) More

Incredible service Kia West’s general manager Mo Meghji runs a great dealership.We got into a conversation when I was there for service. When my daughter wanted an elect Kia West’s general manager Mo Meghji runs a great dealership.We got into a conversation when I was there for service. When my daughter wanted an electric car I suggested she go to Kia west and Mo and the sales manager Dane Ehdresen came through with an incredible deal . Tim Han the service advisor made my service visit great too. I would highly recommend Kia West. More

Awful! So far after talking to Tyler, I have felt somewhat forced to come into the dealership even after him knowing the car that I wanted to trade in was in So far after talking to Tyler, I have felt somewhat forced to come into the dealership even after him knowing the car that I wanted to trade in was in the shop. There was no point driving out to Coquitlam from the north shore without being able to give me a price on my trade in, but still trying to get me to the dealership and waste money and time when I already explained the situation. Not very impressed with the whole customer service when you don't listen to you're customer. Re: follow up from management Jordan Thanks for the follow-up in regards to my great customer service experience. NOT! Talked to Jordan to only get more annoyed at the fact that he said he would be a few seconds to get back to me, with an hour and a half passing with a reminder from me to get a response with lol being the first thing in response to me saying that took quite a bit... Wow is all I can say!!! Definitely never dealing with kia West again! Disappointing really... You would think customer service should be priority... Not with these guys... Kia's are great cars.. too bad the people trying to sell them don't match their quality! If there was an option for 0 stars they certainly deserve it! More

Very friendly staff Called in and all my questions were answered with knowledgeable answers and great points to consider on buying a new car. I would gladly consider buyi Called in and all my questions were answered with knowledgeable answers and great points to consider on buying a new car. I would gladly consider buying here. Thanks More

Great service at this location. I had Brad and I liked his honest advice, I knew he had my best interests and would go to him again for any car sales and inquiries at this location. I had Brad and I liked his honest advice, I knew he had my best interests and would go to him again for any car sales and inquiries in the future. More

Service warranty repair. I bought my vehicle a year ago, the airbag light on dash keep turning on and off, the service advisor told me to bring my vehicle when it turn ON to d I bought my vehicle a year ago, the airbag light on dash keep turning on and off, the service advisor told me to bring my vehicle when it turn ON to diagnose the problem, he said, no need to book an appointment to solve the issue. Everything is ok now and fixed. I really love my Kia, best vehicle, best dealership. Great service, highly recommended. More