Go Kia West

This dealership is very good at tricking people. There are some problem with my car and it`s not indicated in my sales document. This company lied to me and sold the car. There are some problem with my car and it`s not indicated in my sales document. This company lied to me and sold the car. More

Research and double check The salesmen are uneducated and make mistakes around every corner. I recommend if you HAVE to go to KIA west to do your research and double check thei The salesmen are uneducated and make mistakes around every corner. I recommend if you HAVE to go to KIA west to do your research and double check their work. Its much easier for you to just allow them to be a bystander and hand you the keys than to actually allow them to speak. When I say check their work, I mean check to ensure that they include the basics in your car (i bought a plug in and they forgot my charger), to the insurance (telling them copy and paste is not simple enough.. they still make errors). They are relatively nice men however KIA west doesn't invest in what their salespeople are saying. They said that the niro can go to 1500 km on a full tank and a full charge.. when you drive it it is 770km on gas and 41km on charge. Also they said youd get 4 all weather mats.. which I only got 2 and told the other ones were in the trunk..which they weren't. Identified the negative experience with the customer service rep, got no reply with email.. met them and all he had to say was sorry and KIA doesnt make all weather mats for the rear. And said he cant do anything for me. More

never return My wife made an appointment for Sat @ 1:30 for my daughters car. The car was dropped off at approx. 1:00. We were told we would have an answer as to My wife made an appointment for Sat @ 1:30 for my daughters car. The car was dropped off at approx. 1:00. We were told we would have an answer as to why the engine light was on by 4:00. We also requested a tuneup. Wife called about 3:30 as we didn't hear from them and they were closing at 4:00. We were told that we would get a call first thing Monday morning. I called my wife around noon to see what they said. she said she had not heard anything. I called around 1-1:30 and was told that we would get a call in the morning. total unacceptable. received a text message the car was ready to be picked up at 4:19. left work at 4:45 and called to find out what they had found. was told an advisor would be calling me. he called right back and told me what the issue was regarding the engine light. he also added approx. 2400.00 of other stuff that the car really needed to have done. none except the sensor would be required right away, but I was told it was all required. Extremely disappointed in kia west. Broken promises, missed deadlines, no communication, they have lost my business. I wont take any of my three kias to this dealership More

Raj is the man!! Had the best experience here ,Raj did everything in his power to get what I wanted at the end of the day awesome car !! Raj knew want I wanted an Had the best experience here ,Raj did everything in his power to get what I wanted at the end of the day awesome car !! Raj knew want I wanted and he delivered!! Thank - you so much!! More

Never been so impressed with a team of experts Thought I was leaving the Kia family, but thanks to the great staff at Kia West Starting with Al then Cory the sales manager followed by the incredib Thought I was leaving the Kia family, but thanks to the great staff at Kia West Starting with Al then Cory the sales manager followed by the incredible Dane the General Manager. Then to the little room where they torture you after you buy a car, that did not happen thanks to Shayne Then just to finish off a great experience, Mandy did our insurance. She knows her stuff. So not sure how we can thank them for getting us the exact vehicle we wanted, but was able to satisfy the beast (aka me) So we would just like to again thank this team of professional and personable people with a great review and our thanks I have to say , Dane your team reflects what a great General Manager you must be to work for Thanks More

Very personalized service Every attention to detail was performed. And ALL the staff that I encountered were extremely helpful and knowledgeable. Brian, my sales rep, is very Every attention to detail was performed. And ALL the staff that I encountered were extremely helpful and knowledgeable. Brian, my sales rep, is very easy to speak with. Austin ensured I was completely happy before leaving. Great place overall More

Great dealership It's such a great place, I recommend it to anyone out to make a purchase.They definetly changed my car buying experience compared to who I had previou It's such a great place, I recommend it to anyone out to make a purchase.They definetly changed my car buying experience compared to who I had previously dealt with..They worked tirelessly to get me into the vehicle I wanted and were very knowledgeable.Thank You Kia West More

Very good customer service Excellent customer service! Although, quality of work needs a bit of tuning in some aspects, but overall experience is great! Will recommend to my fri Excellent customer service! Although, quality of work needs a bit of tuning in some aspects, but overall experience is great! Will recommend to my friends for sure. More