Georgetown Kia

Our experience at Kia Georgetown was the best we had while searching for a new car. The customer service was amazing, everyone is so welcoming, friendly and not pushy like other places we went. Chris, T while searching for a new car. The customer service was amazing, everyone is so welcoming, friendly and not pushy like other places we went. Chris, Tony and Molson insured all of our needs were met and provided a high level of quality service at time of purchase as well as pick up. We highly recommend the drive to Georgetown Kia More

I purchased a car early 2013 from Mohsin, with help of Nick, and had a pleasant experience and got a great deal on my first ever new (used) vehicle. I recently wrote it off (exactly a week ago) and calle Nick, and had a pleasant experience and got a great deal on my first ever new (used) vehicle. I recently wrote it off (exactly a week ago) and called Mohsin the day after my accident letting him know that he needed to start looking for another vehicle, cause I knew my car was totalled. Mohsin said hed get on it right away, and I kid you not within a few hours he was calling me back with a pre-approval from the financing company, in case it was a total loss (hadn't been adjusted by the insurance company) SURE ENOUGH lol it was a total loss and Mohsin yet AGAIN bent over backwards for me. He had me come in and gave me a choice of multiple newer vehicles (2012, 2013), vehicles which I thought I would never get since I came to him originally with NO credit.. I test drove a 2013 Kia Rio5, he was patient, especially knowing that I had just been in a major car accident less then 48 hours before that, I looked at him when we arrived back at the lot, and I remember saying to him "I actually have a chance to own THAT car?" lol he replied, "I'll make is happen!!!" And yet again he made miracles happen!!! I got a newer vehicle, and one that I absolutely love and am very comfortable in,, and still got my service with a smile, and he answered my silly questions along the way, he pretty much held my hand through the whole process. We dont buy cars often obviously but this is my second time (unplanned) dealing with Georgetown Kia, and Mohsin, and including his manager Nick as well, I plan to return again, under different circumstances of course, as well I would recommend him to anyone I knew in the market for a new vehicle, as I already have. He will have my business for life, and im sure many other friends and family members of mine in due time. Mohsin was my miracle worker, giving a hard working single mom a chance of owning a great little car. Everyone at the dealership was friendly and helpful the whole place full of smiles!! Keep up the great work Mohsin and Georgetown Kia!!!! More

Dealing with Adrian and the original purchase was great at the Used vehicle location, Went down hill from there. Was sold this 'wonderful' nitro tire warranty, being told "something happens to the tire, ju at the Used vehicle location, Went down hill from there. Was sold this 'wonderful' nitro tire warranty, being told "something happens to the tire, just call and it is looked after" Not quite. Got a flat while driving on the highway, called service to see if I had roadside assistance or towing, was told no (I do). Was told to get the car towed to their location at my expense and they would look at it. I was in Milton, location is Georgetown. Found someone to change that tire (at my expense), called and was told to go to the new location and they would look after me, to be there at 5pm. I arrived and approx 10 to 5 and was told I was too early. Finally vehicle was looked at and was told the tire could not be fixed, it would have to be replaced, they did not have a tire and would call the next day and quote me prices, oh and I would have to pay up front and "hopefully" be reimbursed in 6-8 weeks, something they neglected to tell me when they were selling me on it. Was called the next day by Andrew who quoted me $140 to replace the tire, including installation, I agreed because I had no choice. Waited for about an hour for my vehicle and Andrew came to tell me it was almost done he just had to finish the claim paperwork and the company was such a nightmare to deal with, (and you are recommending this to people?) When vehicle was finally ready, i went to the counter to pay and was handed a bill for $262, when I questioned it, Andrew says "oops, guess you were given the wrong price, oh well you will get it back eventually", but he did tell me he told them to put a rush on it because I was an irate customer. I called Rob the following day and after a couple emails he finally called me back, he was apologetic and said he would look into the situation and be back to me with in a couple days, that was on September 17, I have heard nothing since. The vehicle safety on it, seems to be a 'just passed' situation, I now, just over 2 months after purchase, have to replace the wiper blades and the brakes are squealing and chattering, sent email to question the situation and of course no response. I will never deal with this location again More