Georgetown Kia

Have bought 4 cars from this dealership ( 2 just this Have bought 4 cars from this dealership ( 2 just this week ) and will return again. Everyone here makes you feel comfortable and welcome and always Have bought 4 cars from this dealership ( 2 just this week ) and will return again. Everyone here makes you feel comfortable and welcome and always make time for whatever it is you need. Chris was very attentive and did whatever it took to get us into these 2 (new to us) vehicles. Also Rob Tasi was very good in helping to get a great deal on both cars. Will be back. More

My boyfriend and I are first-time purchasers of a car through a dealership and so we really had no idea what to expect. In addition to dealing with the salesman, Len, we were told we would be speaking wi through a dealership and so we really had no idea what to expect. In addition to dealing with the salesman, Len, we were told we would be speaking with a financial services advisor. We didn't really have a clue what that meant, but were told he would be going over some paperwork with us. The second we were introduced to Mohsin we knew we were in good hands. He was upbeat and enthusiastic, and really looking forward to talking to us. It really helped how personal he made the situation, treating us like we were long-time friends rather than complete strangers. (I remember when we walked out of the dealership, turning to my boyfriend, as we both smiled and said "wow, that guy is awesome!") Mohsin took the time to really get to know us by asking a lot of questions and really listening to what we were saying. He was very accommodating and offered us water and popcorn once we got comfortable...How cool is that! When we started to really talk, the conversation drifted from topic to topic and you could tell that Mohsin was enjoying himself. He wasn't trying to rush us out the door or get rid of us as fast as he could, as you sometimes see with salesman. It was obvious that Mohsin really cared that we understood every bit of what he was explaining. The paperwork itself was pretty complicate, but Mohsin was able to break it down for us, and tell us exactly what it meant. He told us exactly what we were paying, and explained what it was going towards. He also explored different options with us, offering us some helpful "add-ons" which we wouldn't have otherwise known about. He didn't want us to be in the dark, so he took that extra time to made sure we were satisfied with what we had. By the end of the process there is no doubt that Mohsin felt more like a friend than a financial advisor. He was there whenever we needed to talk, whether it was phone, email, or stopping by, and was always more than happy to see us and eager to hear more about the car and how we were doing. One thing that really helped us through the process was knowing that these guys really were on our side and that they strive to get us the best deal possible. Sometimes when you deal with employees of a company, it's hard to find something good to write about them or the company. But in this case, it was easy. We were super excited to be able to write a review and tell everyone how great of an experience it was for us and how easy they made it. There is no doubt in our minds that the folks at Georgetown Kia really are the best in the business, especially when it comes to customer service. They are definitely one of the most supportive group of employees we have ever encountered. Keep doing what you're doing! Sincerely, two VERY satisfied customers :) More

Our experience at Kia Georgetown was the best we had while searching for a new car. The customer service was amazing, everyone is so welcoming, friendly and not pushy like other places we went. Chris, T while searching for a new car. The customer service was amazing, everyone is so welcoming, friendly and not pushy like other places we went. Chris, Tony and Molson insured all of our needs were met and provided a high level of quality service at time of purchase as well as pick up. We highly recommend the drive to Georgetown Kia More

I purchased a car early 2013 from Mohsin, with help of Nick, and had a pleasant experience and got a great deal on my first ever new (used) vehicle. I recently wrote it off (exactly a week ago) and calle Nick, and had a pleasant experience and got a great deal on my first ever new (used) vehicle. I recently wrote it off (exactly a week ago) and called Mohsin the day after my accident letting him know that he needed to start looking for another vehicle, cause I knew my car was totalled. Mohsin said hed get on it right away, and I kid you not within a few hours he was calling me back with a pre-approval from the financing company, in case it was a total loss (hadn't been adjusted by the insurance company) SURE ENOUGH lol it was a total loss and Mohsin yet AGAIN bent over backwards for me. He had me come in and gave me a choice of multiple newer vehicles (2012, 2013), vehicles which I thought I would never get since I came to him originally with NO credit.. I test drove a 2013 Kia Rio5, he was patient, especially knowing that I had just been in a major car accident less then 48 hours before that, I looked at him when we arrived back at the lot, and I remember saying to him "I actually have a chance to own THAT car?" lol he replied, "I'll make is happen!!!" And yet again he made miracles happen!!! I got a newer vehicle, and one that I absolutely love and am very comfortable in,, and still got my service with a smile, and he answered my silly questions along the way, he pretty much held my hand through the whole process. We dont buy cars often obviously but this is my second time (unplanned) dealing with Georgetown Kia, and Mohsin, and including his manager Nick as well, I plan to return again, under different circumstances of course, as well I would recommend him to anyone I knew in the market for a new vehicle, as I already have. He will have my business for life, and im sure many other friends and family members of mine in due time. Mohsin was my miracle worker, giving a hard working single mom a chance of owning a great little car. Everyone at the dealership was friendly and helpful the whole place full of smiles!! Keep up the great work Mohsin and Georgetown Kia!!!! More

Dealing with Adrian and the original purchase was great at the Used vehicle location, Went down hill from there. Was sold this 'wonderful' nitro tire warranty, being told "something happens to the tire, ju at the Used vehicle location, Went down hill from there. Was sold this 'wonderful' nitro tire warranty, being told "something happens to the tire, just call and it is looked after" Not quite. Got a flat while driving on the highway, called service to see if I had roadside assistance or towing, was told no (I do). Was told to get the car towed to their location at my expense and they would look at it. I was in Milton, location is Georgetown. Found someone to change that tire (at my expense), called and was told to go to the new location and they would look after me, to be there at 5pm. I arrived and approx 10 to 5 and was told I was too early. Finally vehicle was looked at and was told the tire could not be fixed, it would have to be replaced, they did not have a tire and would call the next day and quote me prices, oh and I would have to pay up front and "hopefully" be reimbursed in 6-8 weeks, something they neglected to tell me when they were selling me on it. Was called the next day by Andrew who quoted me $140 to replace the tire, including installation, I agreed because I had no choice. Waited for about an hour for my vehicle and Andrew came to tell me it was almost done he just had to finish the claim paperwork and the company was such a nightmare to deal with, (and you are recommending this to people?) When vehicle was finally ready, i went to the counter to pay and was handed a bill for $262, when I questioned it, Andrew says "oops, guess you were given the wrong price, oh well you will get it back eventually", but he did tell me he told them to put a rush on it because I was an irate customer. I called Rob the following day and after a couple emails he finally called me back, he was apologetic and said he would look into the situation and be back to me with in a couple days, that was on September 17, I have heard nothing since. The vehicle safety on it, seems to be a 'just passed' situation, I now, just over 2 months after purchase, have to replace the wiper blades and the brakes are squealing and chattering, sent email to question the situation and of course no response. I will never deal with this location again More