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Crosby Volkswagen

Kitchener, ON

4.8
513 Reviews

1175 Weber St East

Kitchener, ON

N2A 1C1

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513 Reviews of Crosby Volkswagen

October 27, 2013

Vinny collected my requirements and what was important to me. For my test drive Vinny encouraged me to take a route similar to my daily drive and get a real feel for the car. Crosby was not the only dealersh More

by mccutchp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny Luka, Andrea Douglas
October 26, 2013

Great customer service with sales - Viny - and with Kaitlin who helped us with the new features upon Delivery of the new vehicle. I would recommend this dealership once again.. We have purchased sever More

by dvickovich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny Luka, Andrea Douglas
October 26, 2013

The Jetta is the 14th brand new car I have purshased in my life, and the experience at Crosby VW was by far the best ! Everyone has been so friendly and helpful, but Vinny Luka was the main reason I bought More

by Yellowvetteguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny Luka, Andrea Douglas, Morgan Catton
October 25, 2013

Vinny was excellent in every step of my purchase! He is very good at what he does and Crosby VW should feel lucky to have him selling their cars. More

by johnryan007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny Luka
October 25, 2013

Vinny created a pleasant buying experience - honest , up front, really trying to help - even when I appeared a bit off the wall with details. He solved my Steering Wheel problem, my Roof Rack issue and my I More

by Peter010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny Luka
October 24, 2013

It was my first time buying a new vehicle and the entire staff at Crosby was extremely helpful in all my needs and wants. I will defiantly buy my next vehicle from Crosby Volkswagon and I would recommend th More

by NoelHache
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny Luka, Andrea Douglas
October 24, 2013

This whole process was very pleasant and not your typical car salesperson experience. There was no pressure and Conrad was very responsive to our questions and concerns. I would definitely recommend Crosby. More

by rwsmith155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conrad Fey
October 24, 2013

I was in the process of shopping for a new car and came to the Crosby dealership, thats where I met the awesome and friendly Vinny Luka! I went to a couple different volkswagen dealerships but Crosby along More

by vjovicic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny Luka, Vinny Luka
October 24, 2013

Conrad was a pleasure to work with. He made the trade-in and purchase process very easy which resulted in a simple experience. A very much appreciated and pleasant surprise was a reduction in pricing that h More

by flatt48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conrad Fey, Andrea Douglas
August 08, 2013

Terrible service and stuck up representative taking my business elsewhere. Treated like they didn't need my business, existence was not even acknowledged for the majority of the visit. Most staff other t More

by Cgervais
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremiah Gojmerac
Aug 26, 2013 -

Crosby Volkswagen responded

We're very sorry to hear about your poor experience. This is not the environment we wish to present to our clients and would love the opportunity to rectify it if possible. We would also like to discuss the situation further to learn more about the specifics. Please contact our Volkswagen Sales Manager - Deon Van Der Watt at 519-894-9300 (or toll free at 1-866-403-2834). If you'd prefer him to contact you please message back with your contact information. Again we're extremely sorry and disappointed to hear about this - we hope that we'll be able to address and solve the issue. Best regards, Crosby Volkswagen Management

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