Cooksville Hyundai

Cooksville Hyundai was very good with addressing the issue in my car and was transparent with getting the issue resolved. issue in my car and was transparent with getting the issue resolved. More

-Poor communication, no point of scheduling as they do not follow. -Unclear on quality of work. -cost not justified not follow. -Unclear on quality of work. -cost not justified More

Dealership staff was friendly and helpful. Process to check in and check out the vehicle was fast and easy. Appreciate that service department is open on weekends for convenience. Process to check in and check out the vehicle was fast and easy. Appreciate that service department is open on weekends for convenience. More

Paul kwong is helpful and always pleasant whenever I go to service my car there. to service my car there. More

I would highly recommend the service department and overall dealership.. Very courtesy kind convenient it was a totally satisfying experience overall dealership.. Very courtesy kind convenient it was a totally satisfying experience More

I was very happy with your service. Friendly, professional customer service, text reminding about appointments is great. Friendly, professional customer service, text reminding about appointments is great. More

Excellent customer service. Not cheap by any means. But if you want it done right. Get it done at the dealer. Not cheap by any means. But if you want it done right. Get it done at the dealer. More

Excellent customer service from Paul in the service department. I am a repeat customer who will return again department. I am a repeat customer who will return again More

Fast and accurate service. Friendly service Offers good advice on service needs Not pushy for other service requirements Friendly service Offers good advice on service needs Not pushy for other service requirements More

Purchased a 1 yr old vehicle in May and within a month found the trunk was popping open randomly and didn't think too much of it as I thought we were just not shutting it properly but decided to mention i found the trunk was popping open randomly and didn't think too much of it as I thought we were just not shutting it properly but decided to mention it next time we had to take it in for service. Before Christmas the reverse lights went out so I booked an appointment with Burlington Hyundai on January 31st and took it in. They called me the next day to tell me that they needed 3 hours to take the back end apart to find the issue with the lights and that in looking at the back of the car and inside the trunk they said it was obvious that it had rear end damage previously and that it was poorly put back together. The trunk is not within the car properly and you can see a gap all the way around the rubber there's paint or top coat drips on the right side of the car and the trunk is slightly elevated up on the left and when they took the car apart they also found something was not connected. They found several issues stating that it was obvious that this car had had rear end damage and according to cooksville there's no accident report listed on the report. I am still waiting to find out the name of the rental car company that owns the car for the year before Cookeville got it. I have spoken to several people in the industry who have told me that cooksville should have gone over the car thoroughly to certify it but obviously they did not because Burlington Hyundai did not take very long to tell me it was obvious just by looking at the car so why did cooksville not see this obvious damage when they certified it and sold it to me under false pretenses. They told me it came with a full 5-year warranty which is now not being honored because of this damage More