Cooksville Hyundai

should be renamed crooksville hyundai. because of this dealership - i would never buy a hyundai again. i encourage you not to go to this dealership to service your car for the following r because of this dealership - i would never buy a hyundai again. i encourage you not to go to this dealership to service your car for the following reasons. **THEY LOST MY KEY - AND I HAVE TO PAY FOR THEM** it was placed in their lockbox. they got the paperwork...but no key. i appreciate their effort to find the key however it was clearly lost/misplaced. as per their general manager Jack, he told me i have to pay to replace them. though they lost them. i had to go out of my way to bring them my spare - delaying service by 4 business days. **MY CAR WAS HERE FOR A MONTH - STILL NOT FIXED** today i had to tow it to another dealership. crooksville performed a carbon cleaning and it caused new issues that they were not willing to diagnose. just wanted to push for another carbon cleaning (using oven cleaner/manual cleaning) at almost $900. i was also offered no loaner/rental because i dont have extended warranty. thought the vehicle was originally brought in for a warranty issue - and delays were due to them having to order all the parts and delays in receiving parts. i am out hundreds on uber/personal rentals. **HORRENDOUS COMMUNICATION** somedays id go a day or more without a response to my text or calls regarding a update on my vehicle. their texting system is clearly poor - due to them not understanding basic english - they performed an UNAUTHORIZED $1100 brake job on my car that they had to eat the cost of because it was their error. **THEY DON'T TEST DRIVE CUSTOMERS CARS AFTER SERVICE** i had a valve replaced and fuel injectors - i was told i could pick up my car. sounded horrible when i started it (i was told it would vibrate but didnt know how bad it would be) and it broke down on me right when i exited the lot. had to turn around immediately and bring it back (this is when i dropped my key off - and then they lost it the next day). As per the folks involved in this nightmare: Jack - general manager. quite unprofessional and should not be in the position he's in. doesn't know a thing about customer service or how to speak to people. doesn't care about customer retention - just wants your money. Tyler - was the service manager. he was actually nice to deal with but i think because unfortunately he had jack as his boss - he was no longer easy to work with. Paul - the ONLY service advisor for some reason. hes the one who would have gotten my key from the lockbox. very poor at communicating. The worst dealership. My family, friends, and myself are all in disbelief at the disgusting customer service and indecent general manager More

They replied to my poor review by saying it must've been another dealership I was thinking about because I purchased 3 vehicles. They don't keep their word and you can't trust them and maybe I won't be purc another dealership I was thinking about because I purchased 3 vehicles. They don't keep their word and you can't trust them and maybe I won't be purchasing a Hyundai product anymore. I caution everyone out there to stay clear of Cooksville Hyundai. More

At a time when most dealerships are trying to upsell Cooksville Hyundai is still willing to make deals. This was especially seen as the Salesperson Taskeen Iqbal went out of his way to ensure that even Cooksville Hyundai is still willing to make deals. This was especially seen as the Salesperson Taskeen Iqbal went out of his way to ensure that even in these odd times I left knowing that I got the best possible deal at the time and felt satisfied More

Amazing service at the service department! Paul Kwong provided 5 star service and answer all our question concerning our repairs, thanks Paul Kwong provided 5 star service and answer all our question concerning our repairs, thanks More

Highly knowledgeable staff that will put your mind at ease. Always willing to help go above and beyond ease. Always willing to help go above and beyond More

Very organize clean . and nice respectfull Employee . bought tree new car in cooksville . i like this place and nice respectfull Employee . bought tree new car in cooksville . i like this place More

Very bad communication, phone calls to service advisor were never answered, messages left were not returned. The manager for the Service Dept. seemed to think that this behavior regarding phone messages w were never answered, messages left were not returned. The manager for the Service Dept. seemed to think that this behavior regarding phone messages was routine and acceptable. After an oil change today, found black greasy boot-prints on driver-side floor covering. More

Excellent customer service, feeling of welcome restored, excellent part ordering promise, great mechanics . Huge improvement. excellent part ordering promise, great mechanics . Huge improvement. More

They were kind and punctual. I didn’t have to wait, and very comfortable atmosphere I didn’t have to wait, and very comfortable atmosphere More

I had my 1 question answered vaguely several times, eventually I got my question answered. It was a simple question that took me several attempts to get an answer. The question was how much does it cos eventually I got my question answered. It was a simple question that took me several attempts to get an answer. The question was how much does it cost to do an oil change service on my Hyundai Elantra. I brought my car to have a recall service car done. Instead of taking it to where I bought my car, I decided to take it to Cooksville and give it a try. After the recall service, I asked the service person the question. More