401 Dixie Hyundai

Went for a recall service , the visit was uneventful, positive experience with staff, professional, good work positive experience with staff, professional, good work More

As usual, my car was serviced quickly and efficiently right from the time I arrived. right from the time I arrived. More

JIMSON was excellent. I am very impressed with the service today And will be back thank you I am very impressed with the service today And will be back thank you More

Sara was a Great sales consultant who provided me all the information required. Steffan was a really good finance manager who was patient with me and walked me thru all the details of the deal the information required. Steffan was a really good finance manager who was patient with me and walked me thru all the details of the deal More

Highly professional staff, proud of their product and eager to go the extra mile. This is a busy and productive team with role clarity in place. Everyone does their part and the culture is positive as we eager to go the extra mile. This is a busy and productive team with role clarity in place. Everyone does their part and the culture is positive as well as professional. Specual kudos to Bharat Yadav, our sales representative .His communication skills are excellent. He was also personable and hard working. He will go the extra mile for his clients. As well, kudos to Francis Truong in the Business Office. He was excellent in presenting Hyundai's service and warranty options. Sincerely, Paul and Tina Muldoon More

For my 1st visit. Everything was perfect. Adviser was awesome. Hope they keep the standard Everything was perfect. Adviser was awesome. Hope they keep the standard More

Service department service advisor is super great. He is working on behalf of customers.as a customer, I feel he is trustful person so I will come again for sure He is working on behalf of customers.as a customer, I feel he is trustful person so I will come again for sure More

Good customer service. Crystal william is a wonderful lady and explained everything in detail before the service was done. 10|10 starts to her service Crystal william is a wonderful lady and explained everything in detail before the service was done. 10|10 starts to her service More

Excessive Oil Consumption in 2017 Hyundai Tucson. I am writing to express my profound dissatisfaction with the handling of a serious issue concerning my 2017 Hyundai Tucson, which has been experienc I am writing to express my profound dissatisfaction with the handling of a serious issue concerning my 2017 Hyundai Tucson, which has been experiencing excessive oil consumption.. I first noticed this problem at approximately 98,000 kilometers. The absence of clear procedures for oil consumption testing and inadequate service from both the dealership and Hyundai Canada have led to significant time and financial losses. Service Issues: Despite my initial request for a detailed outline of the steps to address the oil consumption issue, each visit to the dealership introduced unforeseen requirements, resulting in damage to other vehicle components. The dealership assured me via email that a claim for the excessive oil consumption issue would be submitted to Hyundai Canada for review. However, this claim was never filed. When I followed up by lodging a complaint and forwarding the dealer’s email to Hyundai Canada, my concerns were ignored. Hyundai Canada claimed that the dealer would submit the claim if there were damaged components, which was not applicable in my case. Catalytic Converter Replacement: I contacted several dealers regarding the replacement of the catalytic converter and was informed that no warranty coverage was available. As a result, I had the catalytic converter replaced at an independent shop with a non-original part. Although I could have submitted a claim to potentially have it replaced at the dealer at no cost, the dealers did not provide this warranty information. Additionally, the catalytic converter was damaged due to the excessive oil consumption issue. Engine Combustion Chamber Cleaning: Upon dropping off my vehicle for a teardown, the dealership advised that it required engine combustion chamber cleaning. They indicated that this service would not be covered under warranty and could not guarantee it would resolve the excessive oil consumption issue. The quoted cost was approximately $1,500 plus tax, which seems excessive given the uncertainty of the outcome. Hyundai Canada provided no meaningful support in this regard. Complaint Handling: I requested that my complaint be escalated to senior management, but Hyundai Canada’s customer relations team stated that it had been forwarded to the appropriate department. However, their responses were unprofessional and lacked transparency. They did not specify who reviewed my issue and merely stated that Hyundai Canada could not assist further. Additionally, the clear email correspondence from the dealer, confirming their commitment to submit the claim, was disregarded. Overall, the service provided by both the dealership and Hyundai Canada has been deeply disappointing. The handling of this issue has left me extremely frustrated and dissatisfied. More

Hyundai 401 Dixie, is a very clean and respectful place with a great staff Who are always willing to help. with a great staff Who are always willing to help. More