401 Dixie Hyundai

Took my ‘24 Santa Cruz in for its 2nd service, Crystal met me with a smile and a good morning! She promptly got me in and was highly efficient in explaining my service today. Crystal kept me informed thr met me with a smile and a good morning! She promptly got me in and was highly efficient in explaining my service today. Crystal kept me informed throughout my visit. Nothing but great things to say about the staff at 401 Hyundai. More

I like the location, the environment, and the people that work there. Very professional and good quality work work there. Very professional and good quality work More

Great service and staff. Recommend this dealer for your next Hyundai service or purchase 100% Recommend this dealer for your next Hyundai service or purchase 100% More

My advisor Crystal Williams was very kind and polite in providing service to me. She patiently and respectfully answered all my doubts. providing service to me. She patiently and respectfully answered all my doubts. More

Very friendly and informative and provided me with updates Vehicle was delivered ahead of time updates Vehicle was delivered ahead of time More

I really appreciated the great service and the good communication with what had to be done with my vehicle communication with what had to be done with my vehicle More

Good service and helps with clients needs with their car issues and services, good dealership. issues and services, good dealership. More

10/10 ⭐️ It was a pleasure dealing with Prabh, I'll definitely recommend my friend to see you on there next car service 🚘 definitely recommend my friend to see you on there next car service 🚘 More

My 2017 hyundai was brought into 401 dixie Hyundai on August 21 2024. My car was involved with the rain flood that happened on August 17th 2024. I brought my car into Yekim for two weeks I called Yekim a August 21 2024. My car was involved with the rain flood that happened on August 17th 2024. I brought my car into Yekim for two weeks I called Yekim and never got a response back from him regarding the estimate. I was finally able to get the estimate on September fourth after having to go through a sales manager by the name of Doug who told me that the service department was closed on a Saturday (really service department closed on a Saturday) and then through the service manager. After dealing with my insurance I had until end of day on September 16th to go to Hyundai and remove my belongings and sign the release form. On saturday September 14th I called Hyundai and no one answered in the service department so I I got a hold of Khushi and I asked her if I could come by and sign the release forms and pick up my belongings Khushi put me on hold and went to go ask the service department and then she came back on the phone and told me that I could not come in because Yekim had my keys and my paperwork and he was not in. I then called back and spoke to Khushi again and said I know that Yekim is not in but I have a spare key can I still come in and pick up my belongings and then come back on Monday to sign the release form. She put me on hold and went to ask the service department and then came back on the line and said yes I could come in and pick up my belongings. So we went in to pick up my belongings and when we went in we could not find my car. We went to the service department and asked where are car was and there was a service rep named Jordan I asked her where is my car and she replied saying I don't know yekim is in charge of your vehicle and every rep stores their own vehicle. I told her even if ever rep stores their own vehicle Hyundai should know where each rep stores. Jordan than turned to me and said we did tell you that Yekim.was not in today. I replied you did tell me that I could come in and get my belongings. Jordan than said can I have your keys to look for the vehicle my husband told her the car is not here I checked the parking lot Jordan than said in a rude tone can I get the keys and I will go and check. She than turned to me and said you need to calm down I told her don't tell me to calm down when you cannot even find my car and you don't even know where it is how do you lose a car that has been here since August 21 2024. After over 20 minutes of searching for the vehicle Jordan told my husband that the car was given to the insurance. I said to her who signed the release for I didn't sign anything and the insurance already knew that I had until the 16th and I still.had to sign the release for. I also told her you gave my car to the insurance without me signing a release form and that car still belongs to me who gave you the right to give my car to the insurance. Jordan then replied we do need any forms signed to give the car to the insurance we do it all the time. I asked to speak to the manager and James came out and I told him who gave you the right to release my vehicle without me signing the release form and James said we don't need any forms signed release the car l. I told him what are you talking about this is my car it does not belong to the insurance. I said to James if I want a car in here it's ok for me to drive off with a vehicle here and not sign anything James replied it is not the same thing I replied it is the same thing because you gave a car that belongs to me to the insurance without my signature James then replied you have to talk to your insurance I spoke to yekim yesterday September 16 and he told me that he had just go back from vacation on September 13th and he got a call regarding the car and he gave them Authorization to pick up the vehicle without looking at the file. I spoke to Jason manger and he was trying to put half the blame on my insurance when it was all Hyundai's fault. Would never buy / bring another car here ag More

My 2017 hyundai was brought into 401 dixie Hyundai on August 21 2024. My car was involved with the rain flood that happened on August 17th 2024. I brought my car into Yekim for two weeks I called Yekim a August 21 2024. My car was involved with the rain flood that happened on August 17th 2024. I brought my car into Yekim for two weeks I called Yekim and never got a response back from him regarding the estimate. I was finally able to get the estimate on September fourth after having to go through a sales manager by the name of Doug who told me that the service department was closed on a Saturday (really service department closed on a Saturday) and then through the service manager. After dealing with my insurance I had until end of day on September 16th to go to Hyundai and remove my belongings and sign the release form. On saturday September 14th I called Hyundai and no one answered in the service department so I I got a hold of Khushi and I asked her if I could come by and sign the release forms and pick up my belongings Khushi put me on hold and went to go ask the service department and then she came back on the phone and told me that I could not come in because Yekim had my keys and my paperwork and he was not in. I then called back and spoke to Khushi again and said I know that Yekim is not in but I have a spare key can I still come in and pick up my belongings and then come back on Monday to sign the release form. She put me on hold and went to ask the service department and then came back on the line and said yes I could come in and pick up my belongings. So we went in to pick up my belongings and when we went in we could not find my car. We went to the service department and asked where are car was and there was a service rep named Jordan I asked her where is my car and she replied saying I don't know yekim is in charge of your vehicle and every rep stores their own vehicle. I told her even if ever rep stores their own vehicle Hyundai should know where each rep stores. Jordan than turned to me and said we did tell you that Yekim.was not in today. I replied you did tell me that I could come in and get my belongings. Jordan than said can I have your keys to look for the vehicle my husband told her the car is not here I checked the parking lot Jordan than said in a rude tone can I get the keys and I will go and check. She than turned to me and said you need to calm down I told her don't tell me to calm down when you cannot even find my car and you don't even know where it is how do you lose a car that has been here since August 21 2024. After over 20 minutes of searching for the vehicle Jordan told my husband that the car was given to the insurance. I said to her who signed the release for I didn't sign anything and the insurance already knew that I had until the 16th and I still.had to sign the release for. I also told her you gave my car to the insurance without me signing a release form and that car still belongs to me who gave you the right to give my car to the insurance. Jordan then replied we do need any forms signed to give the car to the insurance we do it all the time. I asked to speak to the manager and James came out and I told him who gave you the right to release my vehicle without me signing the release form and James said we don't need any forms signed release the car l. I told him what are you talking about this is my car it does not belong to the insurance. I said to James if I want a car in here it's ok for me to drive off with a vehicle here and not sign anything James replied it is not the same thing I replied it is the same thing because you gave a car that belongs to me to the insurance without my signature James then replied you have to talk to your insurance More