Todd Servant

I was amazed at the quick, professional friendly service I received this past weekend - getting my snowtires on and my first maintenance service. I received this past weekend - getting my snowtires on and my first maintenance service. More

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One of the biggest mistakes I made was visiting this Toyota service centre for a recall. The entire experience was extremely disappointing and unprofessional. I dropped off my car in the morning, and un Toyota service centre for a recall. The entire experience was extremely disappointing and unprofessional. I dropped off my car in the morning, and unlike other Toyota service centres, they refused to provide any shuttle or Uber service and insisted that I arrange my own transportation. There was ZERO service updates throughout the day. I had to call multiple times, and no one answered. When someone finally picked up, I was told the service team had already left for the day and left my car keys with reception. When I asked why no one informed me, there was no explanation. They then expected me to reach the dealership in 10 minutes from North to South London, as they are going to close, which was impossible. The receptionist said I should just come the next day instead. When I asked for the manager, he said he could leave the keys and invoice inside my car—but also mentioned they were not liable if anything happens as they all are leaving. Very irresponsible and unacceptable. On the same day, I asked the parts department for a quote. The staff gave me a price but openly said she wasn’t sure if the part even fit my vehicle. If the parts staff doesn’t know, who does? Overall, this was the worst service experience I’ve ever had with a Toyota dealership. Poor communication, lack of professionalism, and zero customer care. I strongly do not recommend this service centre. More

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Great salesman put me at ease and made me feel as though my business was important to them and that I was going to be looked after today and into the future. my business was important to them and that I was going to be looked after today and into the future. More

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Excellent service when we purchased our car and excellent maintenance service since. We would highly recommend Toyotatown maintenance service since. We would highly recommend Toyotatown More

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Always clear, concise explanations of what is required to keep my Toyota safely on the road. Never pushing anything not needed. Great service Todd ! keep my Toyota safely on the road. Never pushing anything not needed. Great service Todd ! More

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I did not meet Todd at the dealership. I don’t know who worked on my vehicle. The car had died ( bad battery cell according to my bill) and I could not get an appointment for two weeks, ov I don’t know who worked on my vehicle. The car had died ( bad battery cell according to my bill) and I could not get an appointment for two weeks, over the Christmas holidays. There was no loaner available. I made all arrangements to have the car towed. No one called when the car was finished. The reception said someone had called but went to voicemail. No message was left. My phone was in working order. I picked up the vehicle but the tire sensor light was on. No one had bothered to reset the sensor. Not a good visit. More

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Todd Servant helped regain confidence that Toyota will stand behind their products to provide good value. It was related to a warrantee covered repair based on a electrical power drain which took time a stand behind their products to provide good value. It was related to a warrantee covered repair based on a electrical power drain which took time and patience to identify it's source. Todd helped me understand the challenges in identifying these types of problems as well as other symptoms that they've come across over the years. It was helpful and insightful and brought confidence that they're looking out for our best interest. More

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Todd is the only service adviser I would recommend. He constantly goes above and beyond and always puts the customer first. He is highly recommended He constantly goes above and beyond and always puts the customer first. He is highly recommended More

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From my first vist i couldn't have been happier. ..from leasing the car or to the service. I have only had one service visit and that was to install winter tires... Was told how long and when it exce ..from leasing the car or to the service. I have only had one service visit and that was to install winter tires... Was told how long and when it exceeded that by a little I was informed and was offered an apology....again no complaints. More

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Todd is always very friendly and informative. Makes sure all my questions have been answered before I leave. Makes sure all my questions have been answered before I leave. More

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