Stephanie Shearsby | Page 24

Greatly pleased with our 2015 Lexus IS350 F Sport !! We located our car online. We decided to send an email to Lexus of London, asking for more information on the car. Stephanie showed and explained abou We located our car online. We decided to send an email to Lexus of London, asking for more information on the car. Stephanie showed and explained about the car and Kylie did all the financing end. We were in and out in no time. We had a great experience from the minute we walked in, to the minute we received our car. Bill, our delivery person stayed and explained all the basics with a smile. Great service. Everyone went above and beyond. Thank you. William & Afrodite More

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Purchase of Pre-owned Vehicle On initial contact about the 2014 ES 350 listed on the Lexus of London website I was given quick response by the Sales Department. Stephanie Shearsby On initial contact about the 2014 ES 350 listed on the Lexus of London website I was given quick response by the Sales Department. Stephanie Shearsby was courteous, professional and able to provide the details I required by email.. Our visit to the dealership was a pleasant experience with the receptionist providing coffee and a place to relax while waiting for Stephanie. She was able to arrange a road test quickly and provide any information required. The vehicle was delivered by Bill and that experience was professional and thorough. More

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Excellent Buying Experience And Great Customer Service I have been looking for a specific car here in Vancouver in a certain colour and option package since March 2016. I even had 2 local Lexus dealership I have been looking for a specific car here in Vancouver in a certain colour and option package since March 2016. I even had 2 local Lexus dealership to give me a call when that specific car came in on a lease return or trade in and I follow up with the same 2 salesman every other week to see if there was anything in the pipeline. After about 4 months, I decided to search the pre-owned inventory of all the Lexus Dealerships Canada wide and found what I was looking for at Lexus Of London. Stephanie answered the many questions I sent in my email. After a few weeks of back and forth emails, I decided to pull the trigger and buy the car in mid July 2016. The price of the car plus the shipping was still a good deal. Lexus Of London handled everything including shipping the car to BC. I just want to say thank you for a great buying experience with Lexus Of London from inquiring about the car over email, to the financing, and to the shipping of the car to Vancouver, BC. A big thank you to Stephanie for securing the car for me and I really appreciated that. I never actually consider buying a car without seeing it in person especially one from out of province, but they made me feel comfortable about the whole process. Even though there was a few miscommunication problems, it's understandable as most of it was done through emails. I would definitely do it all over again if I want to buy another car. When the car arrived, it was in an amazing like new condition just like what Stephanie said and was better then what I expected. The detailing of the interior and engine bay made it look and feel like a new car. The exterior was covered in dust from the 10 days or so it was in transit but after a wash, it too look like a new car. Again thanks for everything and thanks for the full tank of gas More

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Very Happy Purhcaser of Four Lexus Vehicles from Stephanie Two days ago we traded in our RX for a new 2017 RX350 Lexus. We also have a RC 350. From the day of the first purchase with Stephanie Shearsby's hel Two days ago we traded in our RX for a new 2017 RX350 Lexus. We also have a RC 350. From the day of the first purchase with Stephanie Shearsby's help, Lexus of London has been a friendly and very efficient and helpful dealership. The staff makes you feel very welcome when you go in and their service department is outstanding. Stephanie is excellent at her job and helps make the purchase of a new Lexus less stressful than it might be. In addition I would like to complement Romeo Nissan in Service for his fantastic service support and Alan Calvert, the new car Manager for his welcoming manner. Well done all around. I have never dealt with a better dealership . More

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Fantastic Dealership! First impression of Lexus of London was FANTASTIC! Drove 2 hours to test drive my first Lexus and my experience from answering the phones to closing First impression of Lexus of London was FANTASTIC! Drove 2 hours to test drive my first Lexus and my experience from answering the phones to closing the deal was superb. Stephanie, Stacey and Teagan were professional, friendly and most importantly very patient throughout the entire process. I would highly recommend this dealership to all my friends and family. More

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The buying experience was exceptional. Stephanie was wonderful to deal with. I am not a fan of buying vehicles but Stephanie made this more enjoyable and comfortable than any other dealers Stephanie was wonderful to deal with. I am not a fan of buying vehicles but Stephanie made this more enjoyable and comfortable than any other dealership experience I have had. We could see honesty and sincerity quickly in dealing with Stephanie. Sue was a pleasure to deal with when we picked up the vehicle - very engaging and easy to talk to and took time to go over the vehicle with us, rather than just send us off with the keys. If I could have selected 4.5 instead of 4 stars, that would be my preference. I felt the attention/effort to the detail of removing some of the interior scuffs and touching up the paint chips could have been much better. The finished product vs. the expectation did not quite line up. That was our only disappointment. More

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Overall Terrific Experience! Sue was most helpful in our meetings with her, both before and after our decision and purchase were finalized. She most capably answered our questio Sue was most helpful in our meetings with her, both before and after our decision and purchase were finalized. She most capably answered our questions related to options, service standards, and other matters that arise when you acquire an automobile that today is much more sophisticated electronically than we were accustomed to with our trade. Thank you Sue! Kylie Burridge also assisted greatly in the many administrative issues that arise in completing the transaction without any hiccups! Thank you Kylie! More

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Stephanie is excellent! I dealt with Stephanie at Lexus of London. She is very friendly. She answered all my questions, even after working hours! I felt that I was dealing wi I dealt with Stephanie at Lexus of London. She is very friendly. She answered all my questions, even after working hours! I felt that I was dealing with my friend! Thank you Stephanie! More

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Stephanie is amazing! Stephanie at Lexus was amazing. Very informative, wonderful personality and very professional. She made the experience very comfortable. If you are Stephanie at Lexus was amazing. Very informative, wonderful personality and very professional. She made the experience very comfortable. If you are looking for an trustworthy, knowledgeable salesperson, I highly recommend her. More

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Great Cars/Great Dealer If you want a Lexus London Lexus is the place to go. First class treatment and straight answers. Employees believe in their product and it shows in th If you want a Lexus London Lexus is the place to go. First class treatment and straight answers. Employees believe in their product and it shows in their interaction with the customer. More

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