Romeo Nissan | Page 17

Love this dealership so much that I have bought four RX SUV and the service department does an exceptional job SUV and the service department does an exceptional job More

Report | Print

In 2015, a spur of the moment visit turned into the best sales experience ever. Came to take a look at a CT200h late on a Saturday afternoon, and the service I received, despite showing up close to closing sales experience ever. Came to take a look at a CT200h late on a Saturday afternoon, and the service I received, despite showing up close to closing time, was phenomenal. Rick is one of the best sales people I have ever met. There was no pressure placed on me to make a purchase, he was very professional and courteous, and has a great sense of humour. From initial contact and arranging the test drive, to handing me the keys and walking me through the initial car set up, Rick did an amazing job. Kyle and Rick both worked hard to ensure that the service I received was top notch, and it showed. My experience with both Kyle and Rick was helpful and informative, as well as entertaining. Thank you to both of you for getting me into the CT200h! I am thrilled with the car, and had the best car purchasing experience ever! Fast forward 4 years, I'm back and Rick not only got me a great deal on the trade-in of my previous Lexus, but also got me a great deal on a lease of a new 2019 Lexus IS. Whenever I am in for service, if Rick is around and sees me waiting, he always comes by to say hi. I always value Rick's honesty, his desire to look out for the best interests of his customers, and his concern to get you in the right vehicle for you, and not just trying to make a sale. I've recommended him to people in the past, and will continue to do so into the future. Looking forward to getting my next Lexus from Rick in a couple years! It's now 2021, and while Lexus didn't win my business in getting into a new SUV this time around, the service from Rick was as phenomenal as ever. Despite a busy Saturday, he set up my wife and I with test drives on the two SUVs we were looking at and got us prompt information on both my trade-in and pricing on a 2022 Lexus NX350h. Even in dealing with Rick to get the appropriate lease buyout information for the new dealership, he has been courteous, professional, and prompt throughout the process. The lease on our second vehicle is up in about 2 years, and we will most definitely be giving Rick another visit at that time! Keep up the fantastic work Rick (and Lexus of London). Almost 7 years with Rick and the Lexus of London team, and Rick especially has been nothing but fantastic to work with. Would highly recommend seeing him for your Lexus needs - if I could give him more than 5 stars I would. More

Report | Print

Both the Service Department and Sales Team are very professional, knowledgeable, courteous, and friendly!!! They go to great lengths to understand your driving needs and recommend vehicles that not jus professional, knowledgeable, courteous, and friendly!!! They go to great lengths to understand your driving needs and recommend vehicles that not just meet, but exceed, a car buyer’s expectations. More

Report | Print

They're very professional and get the job done no matter what. Love the service staff! what. Love the service staff! More

Report | Print

Love dealing with Lexus of London and their staff. Friendly, courteous and knowledgeable. They make you feel special from selling to servicing it is all top notch. Friendly, courteous and knowledgeable. They make you feel special from selling to servicing it is all top notch. More

Report | Print

Excellent service that makes me drive from Kitchener. It has always been very friendly environment. Looked after well. Price is quite reasonable compare to other dealers around. has always been very friendly environment. Looked after well. Price is quite reasonable compare to other dealers around. More

Report | Print

Very efficient and considerate. The valet service for covid times was appreciated. Is great to get the car returned shining and spotless clean both inside & outside covid times was appreciated. Is great to get the car returned shining and spotless clean both inside & outside More

Report | Print

Fantastic group of people who work very well together. I alway feel like I am the most important customer on every visit. Whether it be for service or to get a new vehicle. alway feel like I am the most important customer on every visit. Whether it be for service or to get a new vehicle. More

Report | Print

The Lexus of London service team service is a 10 in my books. I have been dealing with them for over 8 year now and looking forward to many more. books. I have been dealing with them for over 8 year now and looking forward to many more. More

Report | Print

This dealer is first rate their service department always keeps you up to date. How far along the job is being completed. Hospitality is great. JRB keeps you up to date. How far along the job is being completed. Hospitality is great. JRB More

Report | Print