Rick Watson | Page 56

Attention to detail From the minute I walked in the door and was greeted by the sales manager Al who came out of his office to make sure I was being serviced as the deale From the minute I walked in the door and was greeted by the sales manager Al who came out of his office to make sure I was being serviced as the dealership was very busy. He listened to what I wanted and immediately introduced me to Rick Watson. Rick was prompt, had the cars ready for me to test drive as I came back in with one the other was ready to go. He listened to my needs (ie, family, dog, work) made excellent recommendations. Rick was personable, flexible and thoughtful. When they heard I had been renting a car while my insurance claim was being settled they gave me a loaner car until my car is ready. They even picked me up from the car rental place with a hot coffee in the cupholder waiting for me. I would highly recommend Rick and Al if you are looking for a new vehicle. This is now my 4th lexus that I have owned and I continue to return because the amazing servicing by Romeo. He remembers details year in and year out. Not just about my car but what's truly important to me. He is prompt in returning calls and always makes sure I'm happy with whatever experience I have while I'm in and out of the dealership. Top notch Team! More

Report | Print

Exceeds Expectations This was my first Lexus experience and certainly won't be my last. I've researched and visited many dealerships and I can say, without a doubt, that This was my first Lexus experience and certainly won't be my last. I've researched and visited many dealerships and I can say, without a doubt, that Lexus of London knows quality when they encounter it because I couldn't have had a better experience with the staff that I encountered. Rick and Liliana exceeded my expectations from start to finish. Knowledgeable, courteous, thoughtful, non pressured. It's evident that they enjoy their work and give each client their undivided attention. Thanks soo much to both of you. I'm certain that you will find me at your door again in future. More

Report | Print

bought a new 2010 bmw 328i xdrive Rick Watson was recommended by a family friend! he knew lots about the car and its functions even though it was not a Lexus! it made me comfortable kn Rick Watson was recommended by a family friend! he knew lots about the car and its functions even though it was not a Lexus! it made me comfortable knowing that he was are sales man. he provided us with the vehicle his and almost any info you could think about it, like previous owners and its recent services that were done. I would recommend Rick Watson to anyone thinking of purchasing a vehicle at Lexus of London. More

Report | Print

Rick Watson - first class Just like the vehicles you sell I must say Rick Watson was first class all the way. From the initial first phone call to the time I pulled away in my Just like the vehicles you sell I must say Rick Watson was first class all the way. From the initial first phone call to the time I pulled away in my new NX Rick was kind and courteous and was able to answer my many questions and never did I feel pressure to buy. Would I recommend Rick Watson and Lexus Of London? I have and will continue to do just that! More

Report | Print

Outstanding Customer Experience at Lexus of London First time customer at Lexus of London They've set the bar really high and are experts at building cutomer loyalty. Rick Watson was exceptional and First time customer at Lexus of London They've set the bar really high and are experts at building cutomer loyalty. Rick Watson was exceptional and responded to my inquiries in a prompt and courteous manner. Thank you for a great experience, I will be back! More

Report | Print

Lexus of London - repeat customer This is our second vehicle from Lexus of London - and I am sure it won't be our last. When dealing with anyone in this dealership you are made to fee This is our second vehicle from Lexus of London - and I am sure it won't be our last. When dealing with anyone in this dealership you are made to feel like you are part of a big family. There has never been any pressure or aggressive "sales pitch" to purchase their vehicles. Rick was so helpful in our latest purchase. He found the right vehicle for us and we couldn't be happier. If you are looking for a great vehicle from an even better dealership - then look no further than Lexus of London. You won't be disappointed. More

Report | Print

Everything was great! Rick Watson was very upfront with everything and made the purchase very comfortable and easy. There are definitely no complaints about the service or Rick Watson was very upfront with everything and made the purchase very comfortable and easy. There are definitely no complaints about the service or the staff. More

Report | Print

Purchase and delivery of another RX. Purchase and delivery of another RX was the result of coordinated exemplary teamwork between Parts and Service followed up by Sales and Customer Care. Purchase and delivery of another RX was the result of coordinated exemplary teamwork between Parts and Service followed up by Sales and Customer Care. The Purchase was made possible by a Sales Team that listened to my requirements and found a vehicle that satisfied those needs. The vehicle was then delivered to my door, 200+km from London - the same excellent Customer Care I experienced with the last RX I Purchased. I would highly recommend putting your trust in the team at Lexus of London. More

Report | Print

Completely impressed I had been interested in a Lexus for a long time but had never test driven or actively looked into one before. Rick was extremely knowledgeable and p I had been interested in a Lexus for a long time but had never test driven or actively looked into one before. Rick was extremely knowledgeable and professional. I was able to test drive a car for the weekend so I got to know the car completely. By the end of the weekend I was completely sold on Lexus!! More

Report | Print

A pleasant car sales experience I shopped for a car with and without my husband and this dealership treated us with equal care. Very focused on service and it showed throughout the t I shopped for a car with and without my husband and this dealership treated us with equal care. Very focused on service and it showed throughout the transaction. Great vehicle orientation...never felt rushed. More

Report | Print