Rick Watson

The overall commitment from the staff exceeded my expectations. Shannon in Service was fabulous, understanding, helpful and kind. Many staff were involved in our situation either on the phone or in expectations. Shannon in Service was fabulous, understanding, helpful and kind. Many staff were involved in our situation either on the phone or in person….. Kim, Peter, Dale. Unbelievable, Romeo (Service Manager) stopped in his tracks and took me aside for at least 15 minutes (impromptu) to show and explain a few important issues to assist me in understanding the hybrid emergency features. I’ve owned dozens of cars, trust me this has never happened anywhere ever. Thanks Romeo!! What I found, when I dealt individually with each one of Lexus of London staff member, in that period of time. I was what mattered right then and there. The Technician (sorry, I don’t know his/her name) had me back on the road very quickly. Thank you so much to all of you for your actual kindness and caring. From the roadside assistance operator. The two ladies that assisted getting my wife’s car going from Newby’s Towing Inc. All were excellent and caring as well. As I was waiting, my main contact salesperson Rick Watson was kind enough to put together a few quotes on a new 2025 Rx500h…. I like the New Line Special Edition…. Rick, I request a sharper pencil or a great eraser!! As Momma isn’t happy with those numbers. lol. More

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Rick was great to deal with. Made a very fair offer for my trade. Would recommend. Made a very fair offer for my trade. Would recommend. More

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Rick was a very patient man . I ask a lot of question and I am someone who will take the reins and tell him exactly what I want , he was very open to my requests. He found what I I ask a lot of question and I am someone who will take the reins and tell him exactly what I want , he was very open to my requests. He found what I wanted in a timely fashion ( almost too fast) promises were all kept and the the was delivered on time in immaculate clean shape .I would recommend Rick for anyone who needs help with the right car for them , he is very knowledgeable in all aspects of the cars he has in his show roo. But has no issues telling a potential client that he needs to get a specific answer for you. He was a pleasure to work with and thankfully he has a great sense of humor while being a true gentlemen . More

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Rick was fantastic while leasing my first new vehicle! He spent so much time with me at our meeting and went through all go the whole process in great detail. I felt very confident with the decisions I He spent so much time with me at our meeting and went through all go the whole process in great detail. I felt very confident with the decisions I made and he helped guide me through all of the different options. Rick and the whole team at Lexus of London made my experience seamless! More

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Helpful, reliable, professional, and knowledgeable. Highly recommend Rick Watson for purchasing both used and new Vehicles. Highly recommend Rick Watson for purchasing both used and new Vehicles. More

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Rick was accommodating from the outset. He took the time to explain a variety of options to best suit our needs. We were referred to Rick by a friend and we would not hesitate to do the sam He took the time to explain a variety of options to best suit our needs. We were referred to Rick by a friend and we would not hesitate to do the same. More

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This is our third vehicle we’ve purchased from Lexus Of London. Rick always makes the process so easy and explains things very well throughout the whole process. I would highly recommend Rick and Lexus of London. Rick always makes the process so easy and explains things very well throughout the whole process. I would highly recommend Rick and Lexus of London. More

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A pleasure to work with. We purchased our second vehicle from Rick and would highly recommend friends and family. We purchased our second vehicle from Rick and would highly recommend friends and family. More

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My wife and I wanted to upgrade to new vehicles and we decided to chose Lexus London greatest decision my wife ever made highly recommended.. decided to chose Lexus London greatest decision my wife ever made highly recommended.. More

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This was the first time I even considered purchasing a Lexus. Rick was wonderful from the first moment I met him and he took the time to answer all of my many questions over several weeks. I was decidin Lexus. Rick was wonderful from the first moment I met him and he took the time to answer all of my many questions over several weeks. I was deciding between two different dealerships and Rick never tried to steer me one way or the other, which I really appreciated . What he did do was make himself available every time I just popped in to look at the vehicles. When I did decide on what I wanted, he went above and beyond in helping me pick the colour by lining them all up together so that I could make my decision. I have purchased several vehicles in my 65 years but no dealership that I had gone to before made sure once I purchased the vehicle that I understood all the many functions and how they worked. I was also made aware that if I had any other questions, they are only a phone call away. The service department and the young man that went over the vehicle and taught me its features just made the whole experience wonderful. I look forward to our continued dealings. I am just loving my Lexus UX 300 H, It’s exactly what I was looking for and it is incredibly comfortable and fun to drive. More

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