LaToya Berry

Received excellent service from a group of knowledgeable and professional staff throughout all the company's departments and professional staff throughout all the company's departments More

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Great service, LaToya is friendly, informative, and has a good sense of humour. Our shuttle service was well coordinated and the driver was pleasant. good sense of humour. Our shuttle service was well coordinated and the driver was pleasant. More

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LaToya was excellent. Nothing but good things to say about her. But I don't get what you guys are doing there. I walk in and all the desks say "go out to the garage". I Nothing but good things to say about her. But I don't get what you guys are doing there. I walk in and all the desks say "go out to the garage". I wonder out there and no one even notices I'm there. I'm not sure if I should interrupt someone, if I should line up somewhere, if someone has even noticed I walked in. They had me an elevelope to fill out and just disappear. I finally waited enough that I went outside and put it in the box as if I came after hours. When I go to pick up my car it's the same thing. I just stand around trying to look as confused as I can and hope someone notices. I finally interrupted someone and he couldn't even hear me because some sort of loud work is being done and quite frankly, he seemed a bit annoyed that I needed to talk to him at all. I was quoted $500 for a key. For a key. I was quoted $145 from a third party. Honestly, I'm going to look for a third party for maintenance as well at this point. If I'm going to be paying $170 an hour I guess I'd like to witness something a little more professional. Doesn't help that you closed down the cafe either. The optics of that shuttered feature says a lot. More

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Always happy to service my cars here even if it’s not a Toyota Thank you for being professional Toyota Thank you for being professional More

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I was taken in at my appt time and my wait time was acceptable to me acceptable to me More

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As per usual the service department did a fantastic job in installing my winter tires/rims. in installing my winter tires/rims. More

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A typical dealership that only cares about their revenue. The smiles are plastic. No sincerity. I showed up on Monday for a snow tire rotation, quoted that I need new steel rim for $700+; came back on Fri The smiles are plastic. No sincerity. I showed up on Monday for a snow tire rotation, quoted that I need new steel rim for $700+; came back on Friday, service advisor couldn’t tell if f I am getting Toyota rims or OEM rims; but didn’t stop him to charge me $800+ for them, $100 + more than I was quoted 4 days ago. So xxxxxx that I am not coming back forever. More

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Early appt. Latoya updated me throughout the process, first via phone call then asked how Id like to communicate - text. I even received a video from the tech wh Latoya updated me throughout the process, first via phone call then asked how Id like to communicate - text. I even received a video from the tech when it was completed. Thank you More

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I recently had a car service done at Toyota Town London, and unfortunately, my experience was quite disappointing, primarily due to the front desk staff. The individuals at the front desk displayed very and unfortunately, my experience was quite disappointing, primarily due to the front desk staff. The individuals at the front desk displayed very rude behavior and lacked basic customer service etiquette; there were no smiles and their communication style was unwelcoming. Furthermore, I had booked this service in advance and confirmed that a specific defective part would be installed. However, on the day of the service, I was informed that the part was not available, which was frustrating given the prior confirmation. Toyota Town London really needs to work on improving the customer service skills of their front desk team. A more friendly and organized approach would significantly enhance the customer experience. More

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Great service from check in to check out. Explained everything clearly. Very detailed billing. Awesome Explained everything clearly. Very detailed billing. Awesome More

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