Jason DeFelice | Page 5

Appointment scheduling was easy and hassle free. Service was performed in a timely and efficient manner. Jason was professional and courteous as always. Even had a chance to discuss trucks with my Service was performed in a timely and efficient manner. Jason was professional and courteous as always. Even had a chance to discuss trucks with my favourite salesman! More

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Jason always has good customer service and good communication skills. And funny! I always like dealing with him. communication skills. And funny! I always like dealing with him. More

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I am always satisfied with the friendly and efficient service my vehicle receives from ToyotaTown . Jason DeFalice always knows what is needed and sees that it is done. I am always informed if there is service my vehicle receives from ToyotaTown . Jason DeFalice always knows what is needed and sees that it is done. I am always informed if there is something I should be aware of. If I have any questions, Jason always has the answers. More

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Jason was able to quickly make an appointment for an urgent repair and clearly communicated what was required to get my Sienna back on the road quickly. Jason is very knowledgeable and does a great job urgent repair and clearly communicated what was required to get my Sienna back on the road quickly. Jason is very knowledgeable and does a great job keeping you informed throughout the whole process. The repair was done well and the staff are always helpful and friendly. More

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Point form so their is no confusion: - professional greeting when pull truck in - Jason knows service history and listens - offers good counsel on when to do work - competent and calm demeanor - wo greeting when pull truck in - Jason knows service history and listens - offers good counsel on when to do work - competent and calm demeanor - work is always done well and I’m always happy. Jason and Toyota Town fully demonstrate the excellence of the Toyota brand. More

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I was very disappointed with the cleaning detail. I paid for a gold service and was told that it would be like new. I had to point out garbage on the floor and candy that had not been cleaned up and I paid for a gold service and was told that it would be like new. I had to point out garbage on the floor and candy that had not been cleaned up and unfortunately, I did not look in all the cupholders, and found later after they took it twice to clean those things that there was still dirt and cupholders. They did take it in right away and fix the two areas that I pointed out. It was unfortunate that I did not check everything before they cleaned it again. I don’t understand why they would not use the stronger cleaner When they are doing a gold service. When I had to take it in again another time for a repair it was unfortunate and maybe there’s a reason, but I was left waiting for almost 40 minutes to find out that they did not have the cable for me. I’m not sure why it took so long to find out if they had The supplies. The people who work there are always polite and courteous. But I was disappointed when I had paid so much money. More

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LaToya is amazing. 😊 She is professional, patient, and very courteous. She listens to your concerns and treats you with respect. She follows through on everything 😊 She is professional, patient, and very courteous. She listens to your concerns and treats you with respect. She follows through on everything and never misses a beat. She always remembers the 10% discount which is greatly appreciated!!! I've been with Toyota-Town for over 20 years and have had some bad experiences with two service advisors in particular. Fortunately only the two in 20 years but I must say, I would follow LaToya to any dealership should she choose to move on. Keep doing what you're doing LaToya! And THANK YOU SO VERY MUCH!!! PS: Let me know if you do ever decide to move on! 😊 More

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I’ve been to other Toyota dealerships but I never have nearly as good of service as I get here. I will stick to driving the 6 hours to be serviced by Toyota Town! Great experiences every time. nearly as good of service as I get here. I will stick to driving the 6 hours to be serviced by Toyota Town! Great experiences every time. More

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Great service as usual . Always informative and willing to take the time to expalin the details Always informative and willing to take the time to expalin the details More

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Jason did a great job. He’s very patient when I took my car in and went the extra mile to make sure everything was done correctly! He’s very patient when I took my car in and went the extra mile to make sure everything was done correctly! More

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