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Jason DeFelice
427 Reviews
Jason joined team in 2005 with over 25 yrs experience in Service and Management in the automotive industry. He is the 3 time winner of the Chairmans Challenge and 4 time winner of the Toyota Pinnacle award for Top customer service and satisfaction
Read moreDealership Experience
23 yrs, 3 mos
Industry Experience
28 yrs
Languages Spoken
English
Maltese
427 Reviews
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427 Reviews of Jason DeFelice
July 02, 2020
I highly recommend Jason, he’s very knowledgable and does not use pressure tactics in order to have service done on your vehicle, Jason saved my winter tires. not use pressure tactics in order to have service done on your vehicle, Jason saved my winter tires. More
by Dox
Other Employees Tagged: Robert Dako
June 27, 2020
Excellent service I found staff to be very knowledgeable regarding process during this Covid epidemic. Arrived and went very safely to service department. Car looked I found staff to be very knowledgeable regarding process during this Covid epidemic. Arrived and went very safely to service department. Car looked fantastic when we returned, Happy customers. More
by Nomad
June 20, 2020
The reception was good and everything was done on time. Please let me know in advance in the future if you are doing any other service which are not part of the service the car came for. Thank you keep it Please let me know in advance in the future if you are doing any other service which are not part of the service the car came for. Thank you keep it up. More
by Flava111
June 13, 2020
Very satisfied with the service. All my concerns were solved! In addition, I booked another appointment to get my new Tacoma Safety inspection for the next Saturday. solved! In addition, I booked another appointment to get my new Tacoma Safety inspection for the next Saturday. More
by Maria Hernandez de Doto
June 12, 2020
Jason has been my preferred service advisor over the 15 years that I have owned two cars bought and serviced at Toyotatown. He communicates clearly, shows attention to detail, is fair and has a good sense years that I have owned two cars bought and serviced at Toyotatown. He communicates clearly, shows attention to detail, is fair and has a good sense of humour when unforeseen challenges arise. Most importantly, I trust him. More
by Jenn K
June 10, 2020
Gear shift sticking Dealing with service department--fine. Attended to gearshift problem promptly. Dealing with switchboard is frustrating--always has been, don't Dealing with service department--fine. Attended to gearshift problem promptly. Dealing with switchboard is frustrating--always has been, don't try to use covid-19 as an excuse. You get a plagued run-around when you call that place unless you can actually get Jason on his own line. Shuttle reductions, long before covid-19, make dealing with service department inconvenient. Jason deFelice's good work is the reason I still go to ToyotaTown instead of Competition Toyota. The only thing more annoying than ToyotaTown's switch board is being expected to prolong the repair episode by answering some review. Most consumers know how to vote with their feet. ToyotaTown's prices aren't economical enough to earn the imposition on the customer's time. When a service appointment is done, it should be DONE, not have a hangover. More
by vmschaller
May 28, 2020
Jason was great. He understood and respected the issues I had at north london toyota and did his best to rectify them here at toyota town. Again, I wish I had just come to Toyota town from the beginning. Ser had at north london toyota and did his best to rectify them here at toyota town. Again, I wish I had just come to Toyota town from the beginning. Service was fairly timely. obviously they had their own challenges with covid and social distancing but staff were professional. I just wish someone had actually explained what was done to my vehicle. The lady who gave me my receipt just said "you don't ow us anything, it is covered by warranty." But I'm still unsure if anything was fixed or just inspected. Otherwise great, will be returning. More
by Bn
