Fern Turpin | Page 12

We purchased our KIA at another dealer, however, we decided to have our KIA serviced at this dealer. It was the best decision regarding car service that we ever made. It was so great, that we traded in decided to have our KIA serviced at this dealer. It was the best decision regarding car service that we ever made. It was so great, that we traded in our 2011 KIA SOUL on another, more suitable 2013 KIA - Forte 5. The whole experience was so easy and friendly. We had gone in to have a road hazard repair on our SOUL and decided to test drive a vehicle in the meantime. Needless to say, we bought the Forte 5. The "number crunching" on the trade was effortless, no dickering was required. Cory, Mike and Fern make it fun to buy a car. Terry and Austen are great advisors on the service side. We are very happy with the whole experience. More

Report | Print

All the employees were very helpful and friendly, taking the time to thoroughly explain how to use the many features on the new Rhondo. The deal which included test driving various models, negotiating a tra the time to thoroughly explain how to use the many features on the new Rhondo. The deal which included test driving various models, negotiating a trade, acquiring new license plates, and completing all necessary paper work, took about 5 hours and I was on the road with my new vehicle. I would definitely go to this dealership again. Thanks Perth Kia. More

Report | Print

Honest and knowledgeable. Both sales reprsentatives were professional and friendly. I helped my mother-in-law purchase a car from Perth Kia and the experience was no nonsense and we all worked quickly to m professional and friendly. I helped my mother-in-law purchase a car from Perth Kia and the experience was no nonsense and we all worked quickly to make a sale and buy the right car for the right price for her. I may switch from my current Subaru as a result of this transaction. Thank you Mike and Fern. It was a pleasure doing business with you both! More

Report | Print

Everyone at Perth Kia is friendly,and displays great customer service in both service and sales. They express a genuine concern for their customers. It has been our experience that the service depart customer service in both service and sales. They express a genuine concern for their customers. It has been our experience that the service department does a great job in keeping our vehicle safe. Austin, the service consultant is very personable and friendly. Most recently we purchased a 2013 Sorento. We were extremely pleased with the customer service given by the sales staff. Mike and Cory were both supportive and imformative . We certainly were most appreciative and will recommend this dealership. , More

Report | Print

Kia Perth was gone above and beyond, demonstrating superior customer service, attaining a used engine for my Sedona and installing it. I was kept updated at all times as to the progress being made wi superior customer service, attaining a used engine for my Sedona and installing it. I was kept updated at all times as to the progress being made with my vehicle, including pictures of the engine being put in as well as video of the vehicle coming back to life! To add to the work ordered on the vehicle, my Sedona was completely cleaned out and detailed. Fern was very sensitive to the stress I had been under during my ordeal and was able to make a negative experience with another dealership, a lot more positive. I would highly recommend Kia Perth to anyone looking to purchase a Kia, regardless of the distance to get there! More

Report | Print

I have just purchased a new Kia Optima and I absolutely love it! Mike Peters was very knowledgeable about the products. He was friendly and not pushy. I would definitely recommend Perth Kia! love it! Mike Peters was very knowledgeable about the products. He was friendly and not pushy. I would definitely recommend Perth Kia! More

Report | Print

We visited the dealership because they advertised new cars on Autotrader which allowed us to easily see what was in inventory. The initial salesman was friendly and not pushy, answered a few questions cars on Autotrader which allowed us to easily see what was in inventory. The initial salesman was friendly and not pushy, answered a few questions and then escorted us to the showroom. Once in the showroom we were greeted by the President (Fern) who we knew. After some discussion we were invited to take the car for a test drive. We were offered the car without escort and told to take it anywhere to get a feel for the car. Once we came back, Marc offered to "run the numbers" for us in a completely casual manner without any pressure. Later that day I emailed Marc questions about warranty costs and options. He responded immediately. The following week we received a dealer incentive discount of $500 in the mail. When we contacted Fern to confirm this discount would be in addition to the previously offered discounts. We were informed that there were now even better manufacturer incentives which would be combined with the previous offer and the $500 dealer incentive. Based on this information, we returned to the dealership, took the car for one more test drive to ensure this was the car for us, and then signed the agreement to purchase. Fern promised to have the car ready for us on the following Tuesday. The car was ready, all the paperwork was completed quickly, and Fern then went over the car with us ensuring all of our questions were answered. And we were on our way. All in all a great buying experience! And a great car! More

Report | Print

On a chance I searched online and seen an pre-owned vehicle that interested me. I did a web chat and an appointment was set and an email confirming it was sent. When we arrived we were greated in a pr vehicle that interested me. I did a web chat and an appointment was set and an email confirming it was sent. When we arrived we were greated in a professional manner. We were acknowledged as being prior purchasers and it was apparant our loyality was appreciated. The test drive went fine and the signing and contract was explained. My car was ready when promised. I understand they are in commission sales but they were not agressive. Interested but not agressive. This was a pre-owned vehicle and the past history was presented right away and explained. More

Report | Print

Excellent service all around! I was very nervous to buy a used car since this was my first time. Their 152 inspection point service on used cars and the quality of the car I bought was exceptional. I compare used car since this was my first time. Their 152 inspection point service on used cars and the quality of the car I bought was exceptional. I compared it to other dealerships. I was also very confident of their after/maintenance service dealership capabilities. More

Report | Print

This service appointment was based an a service follow-up as it was recommended to come in to see if there was something that could be done further to correct the issue. It was corrected to 95% which was mo as it was recommended to come in to see if there was something that could be done further to correct the issue. It was corrected to 95% which was more than satisfactory for me short of paying more service fees that I feel at this time is unwarranted given the issue at hand. I appreciate the hands on service given by the owner/manager at Turpin! Done very well! More

Report | Print