Fern Turpin

I recently purchased a Kia Sportage PHEV from Turpin Kia and, while my ownership experience unfortunately began with some unexpected early issues, I want to give credit where it is absolutely due. Shortl and, while my ownership experience unfortunately began with some unexpected early issues, I want to give credit where it is absolutely due. Shortly after taking delivery, the vehicle experienced charging and hybrid-system related concerns that were understandably frustrating and concerning for a brand-new vehicle. No one wants to deal with warning messages, diagnostics, parts replacement, or uncertainty immediately after purchasing a new car. At the time, I was disappointed and worried about what the situation might mean for the vehicle. That said, the way Turpin Kia handled the issue made all the difference. Fern Turpin personally took ownership of the situation and made it clear that he cared about getting things resolved properly. He did not dismiss my concerns, minimize the issue, or make me feel like I was being difficult. Instead, he listened, stayed involved, and did everything within his power to make things right. The required repair was completed, and several weeks later, the vehicle has been performing well with no return of the original issue. While the early experience was certainly not ideal, I believe the true measure of a dealership is not whether every vehicle leaves the lot perfectly — it is how they respond when something goes wrong. In this case, Fern and the team at Turpin Kia responded with professionalism, accountability, and genuine concern for the customer. Fern clearly demonstrated that he cares about his clients and about the reputation of his dealership. That matters. Despite the initial frustration, I would absolutely recommend Turpin Kia. The sales and service experience after the issue arose showed me that this is a dealership willing to stand behind its customers and work hard to make things right. Thank you to Fern Turpin and the Turpin Kia team for taking the situation seriously and for restoring my confidence. More

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I had an amazing experience purchasing a new vehicle from Turpin Kia. From start to finish, everyone that helped me at the dealership was very kind and helpful. I had such a great experience and would highly Turpin Kia. From start to finish, everyone that helped me at the dealership was very kind and helpful. I had such a great experience and would highly recommend anyone that’s in the market for a new vehicle to go to Turpin Kia! More

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Everyone is courteous and efficient. Their skills and knowledge are incomparable to other garages and I am impressed with each of the staff. They are quick and up to date with all of th Their skills and knowledge are incomparable to other garages and I am impressed with each of the staff. They are quick and up to date with all of the newest components of the modern car. I love going to Turpin Kia and seeing everyone there. More

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Wonderful service as always. Staff is great to deal with. They know how to look after their customers!!! Staff is great to deal with. They know how to look after their customers!!! More

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Always exceptional customer service and never try to upsell me to something that I really don't need. upsell me to something that I really don't need. More

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Awsome service, they listen to you and they guide you on your car sélection. One you have your They take the time to explain everything about your nee vehicle. They do follow up, making sure that they answe your car sélection. One you have your They take the time to explain everything about your nee vehicle. They do follow up, making sure that they answer all your questions. More

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I always take my vehicles to Fern and his team at Turpin Kia. I am never disappointed! They are conscientious, professional, friendly, helpful and always ensure I know what’s going on. I highly recommend t Kia. I am never disappointed! They are conscientious, professional, friendly, helpful and always ensure I know what’s going on. I highly recommend them for all of your automotive needs. More

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The Turpin KIA team is fantastic. They kept me informed of the progress and were a pleasure to work with. I highly recommend than for vehicle purchases and service. They kept me informed of the progress and were a pleasure to work with. I highly recommend than for vehicle purchases and service. More

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The best I've seen from a 'consistency in customer service' perspective - not just in automotive sector, but anywhere. I had an ongoing issue with my Kia, and the owner - along with the service team - service' perspective - not just in automotive sector, but anywhere. I had an ongoing issue with my Kia, and the owner - along with the service team - is very focused on resolving things to the customer's satisfaction. Victor and Ashley in the service department are consistently excellent as well. Thank you! More

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Turpin KIA always takes great care of me and my vehicles. I now have 3 KIAs from Turpin KIA and highly recommend them for their friendly, efficient and helpful service. I now have 3 KIAs from Turpin KIA and highly recommend them for their friendly, efficient and helpful service. More

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