Chris Pinelli | Page 17

Good and easy No hassles, car for me, ready when they said it would be, in and out in one day😃 all were pleasant and easy to deal with. No hassles, car for me, ready when they said it would be, in and out in one day😃 all were pleasant and easy to deal with. More

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From start to finish we had a fantastic experience. From the time we entered the showroom to the time we picked our RX everyone was very friendly. We met Sue who was very knowledgeable about the vehicle From the time we entered the showroom to the time we picked our RX everyone was very friendly. We met Sue who was very knowledgeable about the vehicles we looked at.Sue was a great listener and would always return calls and emails promptly. When we concluded our purchase the car was prepared and ready when we arrived at the dealership. The presentation of our new RX was outstanding. We would highly recommend Sue and all the other staff that made the experience so pleasant. Lexus of London is outstanding and really cares about the clients. More

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satisfied client I purchased a Lexus 350 from Lexus of London and because I lived remotely about 7 hours away, I was somewhat apprehensive about how this would work. I I purchased a Lexus 350 from Lexus of London and because I lived remotely about 7 hours away, I was somewhat apprehensive about how this would work. I also had a vehicle to trade which they had not seen. We both did our due diligence by phone and my salesperson took my questions and responded to them very professionally. When she had to consult with a shop technician, she did so to ensure that I , the customer, was given accurate information. There was no intense sales pressure, We even changed vehicles midway during our discussions as she felt that the one I purchased was more aligned with my needs. We were also able to negotiate a fair price for my trade in based on mutual trust. Payment options were handled by their Business office and optional coverages (eg Extended Warranty) were well explained. On closing day, all papers were ready and the process took approximately 1.5 hours. Both vehicles were diligently checked over and minor issues were addressed. Their delivery person took the time to walk us through and explain the features of the vehicle, a job she obviously likes doing. She also mentioned that she will serve as an ongoing resource should we have any questions. With our salesperson 'quarterbacking' our purchase, this was an excellent purchasing experience. More

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Service Experience Like always, the service was convenient, cordial and the car delivered on time. Really do a great job on service and meeting your specific time and re Like always, the service was convenient, cordial and the car delivered on time. Really do a great job on service and meeting your specific time and related requirements More

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Stellar Customer Service! Treated Us Like Family. Stephanie + team treated us like family and provided us with stellar customer service. From start to end, they made the process of purchasing our vehi Stephanie + team treated us like family and provided us with stellar customer service. From start to end, they made the process of purchasing our vehicle enjoyable and hassle-free. Furthermore, they went above-and-beyond by delivering our vehicle to Toronto. Stephanie, our main point-of-contact, was an absolute pleasure to deal with and was prompt, courteous, and honest. Will definitely conduct business with Lexus of London again! More

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Exceptional service on all levels and from every employee! Rick Watson is an Exceptional, knowledgeable and patient sales advisor. He made my experience a very positive one. All my questions were answered. We Rick Watson is an Exceptional, knowledgeable and patient sales advisor. He made my experience a very positive one. All my questions were answered. We went on several test drives in several vehicles, and I was encouraged to ask questions, and take my time with my decision. From the concierge to the finance advisor to the lady who taught me everything I needed to know about the Lexus, the service was amazing. Everyone was professional, welcoming, knowledgeable and sincere in their dealings. More

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The best car dealership experience!! From the second my wife Evelyn and I walked into the dealership just to make a few inquiries, the staff was very friendly and upfront with no pressure From the second my wife Evelyn and I walked into the dealership just to make a few inquiries, the staff was very friendly and upfront with no pressure whatsoever. We were introduced and shown vehicles we were interested in and left to decide on our own with friendly guidance. They were very frank and honest in their presentation and we were made well aware of all our options. At no time were we pressured into any deal and always dealt with in a kind and courteous manner. Thank you, Chris Pinelli, Allan Calvert, and Lauren Denne for setting us up and sending us home very happy And a very big thank you to Stephanie Shearsby and Kylie Burridge for their hard work and dedication to our needs. Thanks again. Nick Paparella More

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Friendly, knowledgeable staff, very welcoming! I walked into Lexus knowing what car I wanted to step into. The staff happily greeted me and directed me to their Sales & Leasing Specialist Sue Vince I walked into Lexus knowing what car I wanted to step into. The staff happily greeted me and directed me to their Sales & Leasing Specialist Sue Vincent, very kind and freindly, super knowledgeable about cars, easy to talk to, booked my test drive and I loved it! the Lexus CT 200h is a fun car and great on gas. Chris Pinelli gave me a great deal on my trade in aswell and I can't say enough great things about their staff! I will always service my car at the dealership, great warranty and very welcoming, everything was a very smooth process and no pressure at all! If your buying a Lexus or a car in general, don't look any further, go to Lexus of London! More

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New car purchase Recently purchased new RX350 from the dealership. Sale was through Sue Vincent. I have engaged with her a number of times over the years and always fo Recently purchased new RX350 from the dealership. Sale was through Sue Vincent. I have engaged with her a number of times over the years and always found her to be friendly, well-informed and desirous of being helpful. This time was no exception. She promptly responded to questions and concerns raised on the telephone or by e-mail. Total professional. More

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Easiest purchase of my Life Stephanie was friendly and courteous from the 1st minute we met her. She connected with my wife and made the experience of buying a vehicle great as i Stephanie was friendly and courteous from the 1st minute we met her. She connected with my wife and made the experience of buying a vehicle great as it should. When you buy a car you should feel fantastic about it and get what you want without hassle. Stephanie did this for us . Never an issue on anything. She made it seamless for us . No one issue with anything. Buying a car over Christmas is tough as we are all busy. The dealership is 2 hours away from our home in the country . No problem for London Lexus . We met only to pick our car and the next time we met the car was delivered to us . Stephanie arranged things with Kylie and Liliana and Bill did a great job on delivery. This dealership is superb on their customer satisfaction and took care of us beyond Lexus expectation . Thank you all at Lexus of London. More

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