Chris Pinelli | Page 15

Exceptional & Pleasant Experience! Good day, My girlfriend and I had an absolute pleasant experience purchasing our pre-owned certified Lexus SUV. Lexus of London General Manager, Good day, My girlfriend and I had an absolute pleasant experience purchasing our pre-owned certified Lexus SUV. Lexus of London General Manager, Chris Pinelli is a gentleman, and a professional. During the sales process we were clearly informed of all information needed to make decisions on what was best for us. Lauren Rossini the Financial Services Manager, is a great listener and a total people person, she was lovely to talk to about all of our financing options and needs. Jordan Hallman the Delivery Specialist has excellent product knowledge and was very helpful for educating us on our all of the in depth features in the cockpit of our Lexus! Lauren and Jordan are absolute sweethearts and made this all a relaxing and fun experience. It's important to note, the gentleman who finely detailed this vehicle for delivery is exceptional at this fine art. Cleaning and detailing cars is actually very physical work and is best suited to those who pay particular attention to detail. Pulling up into the parking lot at Lexus of London, there it was, our next vehicle backed in looking like a business jet ready for departure. WOW! I have chills right now writing this paragraph! Also, walking into the clean fresh air showroom with all of the beautiful cars on display, makes you feel like a big shot. It felt so good walking in there and being very well greeted and respected. Help yourself to a Columbian coffee and relax and look at the beautiful automobiles available for test drive. Lexus of London, Chris Pinelli and your team, outstanding job and we'll be sending you "bird dogs" (new clients) your way. Sincerely, DD More

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Great experience working with Rick in Sales. Overall this dealership accommodated our needs while evaluating our options. At no time did I feel any lack of attention from any staff member. Gr Overall this dealership accommodated our needs while evaluating our options. At no time did I feel any lack of attention from any staff member. Great experience. More

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Awesome service orientation Everyone in the dealership is service-oriented, and this obviously comes from senior management and the values of the organization as a whole. We wer Everyone in the dealership is service-oriented, and this obviously comes from senior management and the values of the organization as a whole. We were able to negotiate a good deal for our trade and get a fair price for our new vehicle. Dealing with the finance people was pleasant and the delivery specialist was first rate. We already owned a Lexus so we knew the quality of the dealership. More

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Excellent experience overall We bought two cars from Lexus of London, a 2018 Lexus GS 350 and 2014 Toyota Camry XLE. Rick was very patient, friendly and helpful. He gave us good a We bought two cars from Lexus of London, a 2018 Lexus GS 350 and 2014 Toyota Camry XLE. Rick was very patient, friendly and helpful. He gave us good advice and did not try to upsell us in any way. Great people, great prices, great experience overall. More

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Great service at a fair price I am driving my third 450h. Even though I do not drive enough km annually to jusrify the cost of a Lexus hybrid, I keep returning due to the positive I am driving my third 450h. Even though I do not drive enough km annually to jusrify the cost of a Lexus hybrid, I keep returning due to the positive attitude and friendly service I receive from Allan, Adam and Romeo. Perhaps they should each receive a sales commission. SnA More

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Very Friendly staff,Best Experience to buy a car from this dealer.Fantastic place, great customer service!I would recommend them anytimeExcellent knowledge of vehicles and very customer friendly. from this dealer.Fantastic place, great customer service!I would recommend them anytimeExcellent knowledge of vehicles and very customer friendly. More

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Lexus Rx350 matador red mica 2016 f3 sport package Nothing really bad to say. Service is great, honest people, really the place is A+ and they listen to you. I will definitely be back and my friend t Nothing really bad to say. Service is great, honest people, really the place is A+ and they listen to you. I will definitely be back and my friend that dealt with them before recommended them and everything is as he said. pleasure to deal with even when you are spending mega bucks :) More

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New car purchase Finally a dealership that makes buying a car, a positive and pleasant experience. From the moment you walk in, to picking up your car. Special thanks Finally a dealership that makes buying a car, a positive and pleasant experience. From the moment you walk in, to picking up your car. Special thanks to Kevin Gittens, you did a fantastic job young man! More

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Love Lexus of London Rick Watson, Thanks for taking care of me the way you did. Rick was quick to respond to the many questions I had along the way and very accommodating. Rick Watson, Thanks for taking care of me the way you did. Rick was quick to respond to the many questions I had along the way and very accommodating. The staff at Lexus were all very professional and welcoming. I can't say enough about this experience. Thank you Lexus of London More

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Car dealership The London dealer was excellent. They treated us well. They went out of the way to get the color we deaired. Rick was excellent and professional. The London dealer was excellent. They treated us well. They went out of the way to get the color we deaired. Rick was excellent and professional. More

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