Adam Frankel

I had an outstanding experience purchasing my first Lexus at Lexus of London. from start to finish the entire team made me feel valued and genuinely cared for. A special thanks to Steve MacIsaac who made the at Lexus of London. from start to finish the entire team made me feel valued and genuinely cared for. A special thanks to Steve MacIsaac who made the driving experience fantastic and got the car I wanted quickly. Adam Frankel walked me through all the features of my new Lexus NX 350 making the transition enjoyable. After 8 days I can honestly say I am loving my car. Jasmine was very helpful and informative without ever being pushy about add-ons - something I really value. Marcia at the front desk stayed late, along with Steve, to make sure everything was perfect before I left. Dealing with Bo Shi in Finance was fun and easy, stress-free process. Thanks Lexus of London for making me feel important and taking the time to meet my needs. Highly recommend! More

Report | Print

Steve ensured our car was exactly what we wanted and encouraged us to test drive a few Jasmine fully explained the coverage warranties and did not pressure us to buy anything extra. Adam made sure we u encouraged us to test drive a few Jasmine fully explained the coverage warranties and did not pressure us to buy anything extra. Adam made sure we understood all the many features of the car.and encouraged us to come back if we needed help. The whole buying experience at Lexus was exceptional and we would definitely recommend this dealership More

Report | Print

Very pleasant experience with a feeling of the business being welcomed and well taken care of. Cordial, helpful, caring and professional staff. Lisa and Jasmine made the experience smooth and memorable. Ad being welcomed and well taken care of. Cordial, helpful, caring and professional staff. Lisa and Jasmine made the experience smooth and memorable. Adam was great in demonstrating everything the right way and was super helpful. Stephanie and Chris ensured that things were moving well. I appreciated the transparency in discussions. Overall, my lease ending with a new car lease experience was superb. I have been dealing with this dealership for a long time; it seems to always better itself and I recommend it highly. More

Report | Print

Fantastic service, friendly atmosphere, acknowledge you by name, very informative, no pressure to buy, keeps in touch with you to address any concerns or needs. Immediately assisted with winter tire packa by name, very informative, no pressure to buy, keeps in touch with you to address any concerns or needs. Immediately assisted with winter tire package questions and purchase. Rick was fantastic assisting us with our first Lexus purchase!! Beautiful car!! More

Report | Print

Each contact at Lexus of London was a positive experience. We purchased a vehicle. Our Product Advisor was Lisa Ali who was very helpful and easy to do business with throughout the steps of the experience. We purchased a vehicle. Our Product Advisor was Lisa Ali who was very helpful and easy to do business with throughout the steps of the purchase. We appreciated her approachability and candor. An additional acknowledgment for guidance received from Jasmine Vegso, Financial Services Manager, and Adam Frankel, Delivery Specialist, who knows all of the systems cold. Overall a very positive experience. More

Report | Print

It was my first time buying a Lexus car, and I was very pleased with the friendly atmosphere created by all the personnel involved in the purchase. Rick Watson was invaluable in the car selection process, pleased with the friendly atmosphere created by all the personnel involved in the purchase. Rick Watson was invaluable in the car selection process, answering all my questions and concerns. JasmineVegso patiently explained all additional options available and made a valuable recommendation. Adam Franklen made a great introduction to a necessary car operation, so I could drive my new car with less anxiety. More

Report | Print

I wish to express my sincere appreciation for the outstanding service I received with my vehicle purchase. Mr. Rick Watson was very good throughout the entire process. His extensive Lexus experience outstanding service I received with my vehicle purchase. Mr. Rick Watson was very good throughout the entire process. His extensive Lexus experience makes him highly recommended for any Lexus model. He has been incredibly helpful and knowledgeable throughout my entire purchasing experience. All in all, a very pleasant experience at the Lexus of London. Thanks to Adam Frankel (Product Specialist) for thoroughly explaining all features and answering my questions. I highly recommend him for his comprehensive and detailed descriptions of new vehicles. To sum up, I had a great experience with buying, getting a detailed info and from the vehicle service department. Highly recommend Lexus of London to anyone interested in Lexus. More

Report | Print

Rick provided an exceptional level of service from the moment I stepped into the dealership. He was patient, honest, and incredibly knowledgeable about every detail of the Lexus models I was considering. moment I stepped into the dealership. He was patient, honest, and incredibly knowledgeable about every detail of the Lexus models I was considering. Rick made the process stress-free and enjoyable, ensuring I felt confident and well-informed throughout. His genuine care for his customers really stands out. I’m thrilled with my new Lexus and truly grateful for Rick’s help! The delivery team was wonderful — they patiently walked me through every feature, set everything up perfectly, and made sure I felt confident with my new Lexus before leaving the dealership. The finance team was equally outstanding; they were professional, transparent, and made the paperwork process quick and easy. I am truly grateful for such a seamless and exceptional experience. I highly recommend Rick and the entire team!” More

Report | Print

Jillian was patient, kind and respectful She has great knowledge oh the product Rx350H vehicle that we purchased Thank you Jillian knowledge oh the product Rx350H vehicle that we purchased Thank you Jillian More

Report | Print

All Staff extremely professional & knowledgeable. Great to deal with Steve/Jasmine/Stephanie/ & Adam as well as Concierge staff Great to deal with Steve/Jasmine/Stephanie/ & Adam as well as Concierge staff More

Report | Print