Adam Frankel

I wish to express my sincere appreciation for the outstanding service I received with my vehicle purchase. Mr. Rick Watson was very good throughout the entire process. His extensive Lexus experience outstanding service I received with my vehicle purchase. Mr. Rick Watson was very good throughout the entire process. His extensive Lexus experience makes him highly recommended for any Lexus model. He has been incredibly helpful and knowledgeable throughout my entire purchasing experience. All in all, a very pleasant experience at the Lexus of London. Thanks to Adam Frankel (Product Specialist) for thoroughly explaining all features and answering my questions. I highly recommend him for his comprehensive and detailed descriptions of new vehicles. To sum up, I had a great experience with buying, getting a detailed info and from the vehicle service department. Highly recommend Lexus of London to anyone interested in Lexus. More

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Rick provided an exceptional level of service from the moment I stepped into the dealership. He was patient, honest, and incredibly knowledgeable about every detail of the Lexus models I was considering. moment I stepped into the dealership. He was patient, honest, and incredibly knowledgeable about every detail of the Lexus models I was considering. Rick made the process stress-free and enjoyable, ensuring I felt confident and well-informed throughout. His genuine care for his customers really stands out. I’m thrilled with my new Lexus and truly grateful for Rick’s help! The delivery team was wonderful — they patiently walked me through every feature, set everything up perfectly, and made sure I felt confident with my new Lexus before leaving the dealership. The finance team was equally outstanding; they were professional, transparent, and made the paperwork process quick and easy. I am truly grateful for such a seamless and exceptional experience. I highly recommend Rick and the entire team!” More

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Jillian was patient, kind and respectful She has great knowledge oh the product Rx350H vehicle that we purchased Thank you Jillian knowledge oh the product Rx350H vehicle that we purchased Thank you Jillian More

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All Staff extremely professional & knowledgeable. Great to deal with Steve/Jasmine/Stephanie/ & Adam as well as Concierge staff Great to deal with Steve/Jasmine/Stephanie/ & Adam as well as Concierge staff More

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Jillian was great to work with and I would highly recommend her to anyone considering a Lexus purchase. She is smart, professional, knowledgeable and just a really nice person. recommend her to anyone considering a Lexus purchase. She is smart, professional, knowledgeable and just a really nice person. More

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Excellent experience from initial meetings through final purchase. Sales and financial staff are first rate. Very fair trade in value given. Shoutouts to Gentrit Raka, Jasmine Vegso, Bo Shi, Andrew Ziegler, purchase. Sales and financial staff are first rate. Very fair trade in value given. Shoutouts to Gentrit Raka, Jasmine Vegso, Bo Shi, Andrew Ziegler, and also Adam Frankel, who went through the cars features and infotainment system with us. More

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Me and my family had a wonderful experience buying our first Lexus. Gent made the whole process incredibly easy, we truly felt like we were in the best possible hands. It was clear he wasn’t just trying t first Lexus. Gent made the whole process incredibly easy, we truly felt like we were in the best possible hands. It was clear he wasn’t just trying to sell us a car, but genuinely wanted to help us find the right one. He answered every question we threw at him, no matter how small, and made sure we got the best deal possible. We couldn’t be happier with the experience. Highly recommend Gent and the team at Lexus of London. More

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