483 Ontario Used Car Dealers

Don’t think I’ve ever had a worse experience with any - raft-depots.0r

Don’t think I’ve ever had a worse experience with any dealership anywhere in my 60 years of owning vehicles.

I bought the Ford bronco sport 3 years ago. - jessica_campana

I bought the Ford bronco sport 3 years ago. Not only did I have a horrible time with the sales consultants, where they promised my car will have certain things making me sign, and then i didn't receive any of it. I have proof of conversations. The sales manager wouldn't let me back out to get the UPGRADES I wanted and told me he will fight me in court... what??? Since taking the car, I've repaired it multiple times a month for 3 years, the windshield cracked twice, the oil was leaking, coolant leaking, Bluetooth broken, radio doesn't work. Constant warning messages popping up, most recent a FAILURE TO SHIFT message came up and PUT MY CAR IN PARK WHILE DRIVING!!!! which blew my transmission, you think ford helps since this piece of xxxx car did it on its own... NOPE!!!! The dealership sucks, the car sucks...

This is the second new vehicle that I have purchased I - margueritegreig95

This is the second new vehicle that I have purchased I have always had good service from kia cambridge this time I had the privilege of being served by Denise Berfelz someone new it was a pleasure being guided through the process by another female who understands my way of thinking the process was easy and the result was that I will be starting 2025 with my new Kia 2025 soul EX+lVt looking forward to great driving in 2025 thank you Denise for all your help wishing you all the best in 2025 you picked a good dealership to join

Star Motors treats me with respect and integrity as as a - Ian Sherman

Star Motors treats me with respect and integrity as as a loyal decades-long customer. In particular, Sal Ghadie is genuine and authentic and we have a wonderful relationship. Cas is also outstanding! Thank you!

Kelley in the service area has been really nice, I always - sedwards1915

Kelley in the service area has been really nice, I always feel welcome, and he is up front with me concerning repairs on my vehicle

Scam artists, beware! - My screen name

Scam artists, beware! Called in for a vehicle, was told it's sold. One week later it's showing online again for $3k more. I wouldn't touch any vehicles from these guys with a ten foot pole. All vehicles they sell are above average market value. There is a reason why these guys won't be in business a few years from now on.

The service department is excellent . - riza

The service department is excellent . Anne Marie was in contact with me and were quick to update me. Great customer service!

worst service, they never return your calls will not be - sm0225

worst service, they never return your calls will not be using them again for service

Found Renato very helpful and pleasant to work with. - ilrinc

Found Renato very helpful and pleasant to work with. No hidden cost after agreement made as promised by Renato. Car was nicely detailed on pick up as Renato stated it would be. Overall experience was excellent.

Worst experience in 45 years of buying or leasing. - Avrom Brown

Worst experience in 45 years of buying or leasing. Unscrupulous business tact’s from sales manager and 2 different finance managers. After reviewing the agreement 2 option packages wee inserted. After much discussion I was told I had to take them because they gave me such a high trade value the shortfall they claimed had to be made up. Such a ridiculous statement. It was finally agreed to remove both. My mistake was not reviewing the final agreement and in it was one option package ready inserted. The fiancé manager, Tammy Sodhi said it was too late. My account executive was in shock as he was part of the agreed discussion. I have advised Honda Canada and awaiting their response. I advises all this in my circle of influence To stay clear of Toronto Honda and deal elsewhere such as Oshawa Whitby Honda or Midtown Honda.

On December 13th wanted to go look at a vehicle possibly - Judy

On December 13th wanted to go look at a vehicle possibly buy one. No parking. I asked a guy, sent me down all the way at the end, then I tried to call them, no answer. Tried it again and the girl tells me, oh nobody's in they're all busy. Real good service rather than take your name and number and have a sales guy call you back

Very unethical and poor business practices. - B11

Very unethical and poor business practices. A dishonest, rude, disrespectful and arrogant GM - Amar T. He is not transparent and has no morale ethics, very evasive and dismissive. The car purchased was not "clean condition" as was told. Any issues have not be resolved and is apparent will not as they lack responsibility, integrity and the basic requirement code of ethics under the MVDA. Very poor customer service and no communication once the agreement was signed. The owner avoids communication and any responsibility for my concerns, accountabilty for the aggressive behaviour and poor conduct of his employee towards a woman.

I took my RAM truck to this dealership a couple of years - emmanuelgasore

I took my RAM truck to this dealership a couple of years ago. The truck had a grinding noise. They greased it instead of fixing the problem so I couldn’t hear the noise anymore. It’s almost like they bet on me coming back. I went back few months later to explain that even though I had not come sooner the problem had worsened. They charged me 5K and later gave me a discount to 4K+ to change my back shaft. They installed a used one for me. After waiting for 4 weeks they finally fixed it. As soon as I drove off the lot, the car was making noises again. I mentioned to them and took it back. I paid for an inspection and they told me it was just my tires making noise. To this day I have not felt like spending more money to get this truck fixed, a lot has changed in my life and the service I had there I will never forget. It’s full of a bunch of people who look down on their customers and act like we don’t pay the same money. After this encounter, a chain of other problems just came down my life. These people took my money but provided the most horrible service ever

Paul is helpful, knowledgeable and professional. - JW

Paul is helpful, knowledgeable and professional. He manages to keep his cool at all times. Thanks for being a great guy :)

Erik was great. - tylerbell8873

Erik was great. Great communication and clearly cares about his customers and business. Highly recommend and will be going back for my next vehicle.

Absolutey Horrible Horrilble Customer Service and Junk - Lisa

Absolutey Horrible Horrilble Customer Service and Junk Vehicles. I do not recommend them at all.

I have been coming here for years . - Dennis

I have been coming here for years . Kendra has always been amazing to deal with. She is the main reason I keep coming back.

Our sales associate Micheal was genuine and a pleasure to - Juniorbigras

Our sales associate Micheal was genuine and a pleasure to work with , had us sold on our first visit. Dylan is knowledgeable with warranty availabilities , and sold on the best bang for our buck. Looking forward to a long relationship with the sales and service team ! Thank you crosstown we're loving the Escalade!!

Purchased a vehicle from Mike Holder and am extremely - donald33lorenzi

Purchased a vehicle from Mike Holder and am extremely pleased with his expertise and professionalism in the car industry. From the test drive then trade-in allowance I couldn't have asked for a better experience. No pressure at all just facts and a perfect execution from start to finish on Mikes behalf. I would strongly recommend CMH Auto Superstore and Mike to any one interested in purchasing a vehicle in the near future. Thanks Mike Don Lorenzi.

Seriously bad customer service, highly not recommended. - zaslam

Seriously bad customer service, highly not recommended. Got the time to inspect a car when reached person was not available and no one else could show the car. Waited for the sales person to come back and when he came back rather coming to us he started chatting with his colleagues. When we approached him he handed us over the keys and disappeared. As we didn’t like the car we handed over the keys back and asked about a car parked in next spot. When he told me the price I just said that it seems like higher than market price and sales person rather trying to explain me why it is priced higher than market started telling me that you have no clue about that car and you should not even looking at and left us there with a comment that go on web and if you find a better price of same model I will give it to you. Based on that challenge I sent him a same model car from another dealer and he said ok I will talk to my manager. The sales person was rude and unprofessional highly not recommended.

Zero rating if possible, I never expected such rude - AH

Zero rating if possible, I never expected such rude people can work for Kia. Kia should take note. The car in warranty and service is denied with a manufacturing defect that I got done from another dealership. never returned to such a dealership. Was shocked when the service manager had the same attitude and zero customer care.

Excelent service and the car was delivered on time. - lpolicciardi

Excelent service and the car was delivered on time. The staff is very polite and very friendly.

BUYER BEWARE! - petra-ann.wilson

BUYER BEWARE!! DO NOT BUY A CAR FROM ICAR THUNDERBAY!!!! This summer I purchased a 2019 Elantra with 40 000 kms on it from ICAR. The car appeared to be in good condition and with low milage. When I brought my car to the carwash however, I barely started to spray the hood and a bunch of paint just wiped off my car. I contacted the sales rep that sold me the car and he said that it was my fault for bringing the car to the car wash. I then went to an auto repair shop and they confirmed that there was definitely something wrong with the paint and that bringing it to the car wash should not have taken off the paint as described. I then emailed the sales rep that sold me the car. He again told me it was my fault for washing my car at the carwash, even though I barely sprayed it, but said that if I got a second quote to fix the paint, they would see what they could do to help me get it fixed. He also claimed that they care about my experience with them and want to help me fix this issue ( LMDAO) . I then sought out a second opinion and quote at a different auto repair shop. I was told by the second car repair shop that not only was it not my fault that the paint came off, and that unless I was holding the pressure washer directly against the paint ( which obviously I did not do), then there was no reason for the paint to come off and clearly there was a defect in the paint. Every single car owner brings their car to the carwash and the paint doesn’t come off like that. This car repair expert told me to just keep contacting the people who sold me the car, because it clearly was a defect with the paint. I have since sent in this quote to icar and they have decided to just ignore my emails and refuse to acknowledge this issue further. My partner has been looking to buy his own vehicle and was interested in a car at icar but has since changed his mind, seeing how they have been treating me. Again, do not buy a car from ICAR THUNDERBAY, I regret trusting them, now I am going to be out an additional 1500$ to repair the paint, when I am already overpaying for the car I got. PLEASE PLEASE PLEASE< DON’T FALL FOR IT> THEY WILL NOT ASSIST YOU IF YOU FIND SOMETHING WRONG WITH THE CAR YOU BUY FROM THEM >

They were great. - Phil

They were great. No sales pitch. We told them what we were looking for and price. Then we test drove the cars that fell in that category. We picked one, they had it safetied and we took it. They were friendly and helpful.

Purchase of my 2017 Ford Escape was made so easy & far - blockhart

Purchase of my 2017 Ford Escape was made so easy & far from uncomfortable by the sales rep. David Bagot. Won't be the last time dealing with him. Very professional.

Excellent friendly, personalized service! Highly... - John Marks

Excellent friendly, personalized service! Highly knowledgable sales person. No pressure to buy. They went the extra mile and stayed open past closing for us. I will definitely purchase another car from them.

Went to buy a new vechile. - eastcoastsoul

Went to buy a new vechile...was told it would have winter tires, under coating and a full tank of gas....was jerked around for 3 weeks as salesman was shady as fxxxx...and kept giving excuses about working on those things . After going to management to try to get him to honor, they said he no longer works there and the best was when I though my husband was my cosigner. Turned out I'm not even on the loan. Didn't find that out til I tried to change payment date. But ran my credit so much that my credit took a massive hit so now I can't finance anywhere . DO NOT BUY FROM THIS COMPANY!!!! They lie about EVERYTHING!! I will find out soon from the dealership if they even did an honest safety as they said it got wet and cannot produce it. I'm hoping to sue!

Service for a recall this morning, exceptional efficiency - Susan Tessier

Service for a recall this morning, exceptional efficiency and service; Ryan Lee was personable and honest…. will go back for service!!!

AWESOME IS AN understatement - trinikojak

When I was looking for my GTR I was told "Go see Chuck, He knows GTR's and is an expert" When I met Chuck we discussed my needs/wants and he went off to do his thing. He found my car in Calgary and made the 'maiden voyage' to inspect the car and close the sale. There is no other dealership on this planet that will go this far for any one person or a sale. The car has been a blast to drive. To date, a year later, the car has no issues, and smokes most cars on the road. Thank you Chuck for going above and beyond to get me the car I always wanted. Let's start looking for another "toy!"

WORST PLACE EVER, DO NOT BUY FROM THEM. - Liv

WORST PLACE EVER, DO NOT BUY FROM THEM. Went to look and purchase a 2017 Nissan Rogue, went in with 2 people, I took it for a test drive, told the salesman Zach that the car was “high tech” I was driving a civic for 20 years. I expressed my concerns about buying an SUV that had any recall on it, the assured me that the recall items were fixed, he also assured me that all problems with the vehicle was fixed. He had me sign off on everything before I actually purchased the car, saying that everything with the SUV was in working order. Apparently, this could not be done after the actual purchase. I asked for the all in price as I would be paying for it in full. After I agreed to purchase, I was told I had to meet with another guy for extra add ons and I was only given 48 hours to decide. I go back in with my information and payment, I ask to look at other vehicles because I have a bad feeling, the sakes manager Quinn, guaranteed that the vehicle would be in working order and nothing would be wrong with it because “they have to fix it all to be able to sell it.” I ask to test drive the SUV again, it’s stilling in the back waiting to get fixed up, it’s not on pavement, but the little gravel stones. I take it, test it, come back, pop the hood and see weird stuff all over the battery, I ask about it, he assured me again that everything will be taken care of and that I don’t need to worry. A few days later I come to buy the suv and they go over in the side with me, saying it’ll take me 3 months to get used to the suv, at this point, I only sit in the drivers seat as Zach goes through the car, I didn’t touch anything while he was showing me, so he has control of the buttons. I ask about if I have issues or a problem occurs, what do I do, he said bring it here to our service department and we will get it all taken care of. Lies… 1 week after purchase, my husband discovered the A/C is not working, I thought that can’t be, the assured me it was in working order. I called, they told me to bring it, then they claimed it was my fault and told me it would cost upwards of 1700.00 to fix. I told them it was not my fault, they said a rock went up into the vent system and it’s leaking fluid and proceeded to blame me, all while calling me by a different name. The wouldn’t let me leave until I paid 203.68. The service lady said, you’ll have to fix this, it’s going to cost x amount to fix, it’s your fault for driving on the highway, I haven’t driven on a highway in 2 years, I’m a local driver only. When I said that it was most likely from their back lot with the pebbles, they continued to blame me, but said we gave the car a wash and now you owe us the 203.68. Now less than 90 days from purchase, the car is dead. It won’t drive for me to even take it in, but after having such a bad experience, being stressed to the point that I no longer sleep and have daily headaches because this was meant to be a safe car for my daughter and myself, I do not recommend them at all. Also, I have found several people who have had the same issue with this dealership, blaming the customer for issues on their cars and telling them it’s going to cost them thousands of dollars to get the issues fixed when other Nissan dealerships don’t cost as much.