481 Ontario Used Car Dealers

We have purchased our fourth vehicle from them over the - S

We have purchased our fourth vehicle from them over the past few years. Every experience has been professional, and they have consistently provided fair trade in values. Great service and a dealership we continue to return to.

I had an absolutely fantastic experience purchasing my - gunner165mm

I had an absolutely fantastic experience purchasing my new 2026 Tucson thanks to Amber Baker From the moment I walked into the dealership, Amber was welcoming, professional, and entirely focused on helping me find the perfect car. She took the time to answer all my questions, thoroughly explained the vehicle's features, and made sure I felt comfortable throughout the entire process. There was zero pressure, just honest and transparent communication. Walking in to pick it up felt like a celebration. Amber took the time to sit in the car with me, pair my phone, and walk me through all the settings and tech features so I felt 100% confident driving off the lot. It was the perfect ending to a great buying process. Thank you, Amber Baker and Hyundai Brockville Thomas Rae

I purchased my 2024 Kia Carnival here and get all my - klaus.schmidsrauter

I purchased my 2024 Kia Carnival here and get all my service done here. All the staff are very pleasant and professional. Service is excellent. I highly recommend this dealership.

Thank you so much to Mark Fadil. - Limda

Thank you so much to Mark Fadil. For put up with me and help with my new reels thank you for sending car to me. Thank you to the driver

They don’t treat customers with respect here. - austinb7

They don’t treat customers with respect here. They called me like 5 times with price changes the other day. Horrible service They will be deceitful and dishonest. I’ve had many other vehicles and no dealership has treated me this poorly

There are a lot of positives to this dealership. - Shane Delorme

There are a lot of positives to this dealership. Very friendly, informative. Having dealt with service too I can share the experiences. Previously, I had purchased 9 vehicles from another dealer. I changed and made a deal to purchase at LH. Now, I made an inquiry, I received information, follow ups from sales. Worked out a deal on my 2022 trade. And signed the documents. Next day, I receive a call, they wish to talk about financing? Hmmm, we have financed my current truck with Ford credit and 5 previous. Never a late payment, never a missed payment. I get the call, I return the call. I call back a second time and send 2 emails. No reply. I’m wondering what is the issue. It’s frustrating to not get the information. When you think you have a deal. Although, I declined all the extras they were selling. So I thought it best to simply cancel this deal. They seem very busy and I thought each deal was important. I remember when you made a deal, shock hands and signed and it was a deal. Now days, I guess not. Dealer reserves the right to change the deal or modify it or do whatever. I don’t know because I did not wait around to find out. I’m disappointed and I did not expect this to happen. Pros and cons to ever dealership and situation. I wish LH nothing but, the best. They just won’t be getting my business.

Fantastic experience with Favorite Motors! - Ernest

Fantastic experience with Favorite Motors! Alex and Darren guided me rigorously from the very start of the buying process all the way to the end. They were professional and ensured everything went smoothly. Highly recommend them!

It was my first experience with this dealership. - otorkzadeh

It was my first experience with this dealership. I was skeptical about buying a used car from dealership but this experience has changed my mind, I met Kavin Morvaridi , the used cars department. He was very knowledgeable, professional and super kind. He made sure that I feel comfortable and no pressure. I would like to thank him and the dealershipto for making such smooth purchase experience.

I was connected with this dealership when I was looking - Gary

I was connected with this dealership when I was looking to buy a part for my ram , I went through their verification process like vin, part things like that , the web site came back and confirmed my truck with the part number , and price , with a big check mark confirmed, i was thinking about it and a couple of days later i received an email saying the part is still un my cart and if I order it I will get 10%off shipping so I ordered it , things went down hill from there , they took my money off my card , they will play word games and say they didn't take my money it just being held until the deal goes through lol , they live on bait and switch , after they took my money I waited two days never received a tracking number I reached out and received a email back saying that the part with the part number and the price confirmed with my vin was wrong that my 51.0 part again confirmed was now 220.0 and they wanted my card number again and my cvv number to complete the purchase, lol seriously 4 times the price from what they already confirmed at 51.0 and took my money before they mentioned that 4 times that 51 dollars to 220 dollars, I asked these scammers about this they told me web site was wrong even thoe it took my vin and confirmed everything, I was not happy especially when Ryan (on line parts)informed me I was to stupid to understand a simple explanation after it was told to me twice seriously ( I have all the emails and screen shots) they are so arrogant about doing this bait and switch they even send the rude insults in a email , so I contacted Mopar parts they told me there was nothing they could do from customer service call the dealership, i asked for the dealership own , nothing , i asked for the general manager, nothing , they would not take my call , i eventually spoke with the parts manager and it took about 10 seconds to see why the on line guy was so rude and disrespectful to customers , because the parts manager made him look like a rookie at it , I have spent 40 years working at dealerships from a shop help to red seal master technician to shop foreman to service Manager and now director of fixed operations and in those 40 years I have never heard or seen a manager speak to a customer at a dealership like he spoke to me , he would not listen to me explain he kept talking over me I had to ask him to stop and can I get a sentence in , he was rude, disrespectful, and just a jerk and laughed about it , he kept raising his voice telling he dosent care and he agreed with the on line guy, if what they wasn't bait and switch i dont know what is , they confirmed your part , and your vin , they take your money off your card then tell you before you can get the part you already paid for you have to pay 4 times the price and when you disagree they berate you and insinuate your to stupid to understand why they are scamming you , if they worked in my store being im the director of fixed operations they would both be unemployed right now, worst experience ever in 40 years with staff at a dealership, the dealer principal, general manager should be ashamed at how a manager in their store acted and spoke to a customer that was simply trying to buy something from their store , if i could give a negative score i would , horrible people they are

I have been at this dealership about 3 times this year. - Bubsy

I have been at this dealership about 3 times this year. I was there yesterday with a concern about my Dodge Ram 2024. I had the most incredible customer service with Laura and Andrian(Service Manager). They were incredibly pleasant and helpful with my concerns. Going forward I will continue going here in the future. Once again thank you both so very much. Donna Arscott

This dealership uses several scammy and down right - Robby_mcc

This dealership uses several scammy and down right illegal tactics to try and rip you off. All the prices on their website show a “finance only pricing” while the explanation of this is buried way down the page in the fine print. They will push you for a deposit before presenting any offers with their sales manager. They are very sketchy and pushy! Steer clear!

Awful never buy a car with this company! - ogwilly2953

Awful never buy a car with this company!. Bought a 2015 BMW was a lemon had to basically repair the car 3 separate times in the first year costing 11k. Contacted JP nobody called us back. Sat down with Chris in sales he assured us a call the next day by General Manager Ashfin. No call 5 days later. Awful customer service and now dealing with Amy sales director and they basically wont help or assist in any way. Don't waste your money cars are awful and customer service even worse !

Fabulous customer experience from start to finish. - CarLover82

Fabulous customer experience from start to finish. I truly havent felt so welcomed at a dealership before. Gorgeous building and inventory. They also have superb coffee in the customer lounge.

I rarely leave negative reviews, but my experience with - Kristen

I rarely leave negative reviews, but my experience with Car-On Auto Sales has been deeply disappointing and, quite honestly, concerning. I purchased a vehicle from this dealership believing it had been properly inspected and safetied prior to sale. Since then, multiple issues have surfaced, including non-functioning heated seats, a heavy main seal leak, and most concerning, a tire containing what appeared to be a temporary repair patch that required immediate replacement of all four tires. The tire issue was identified immediately during routine maintenance elsewhere, which raises serious concerns about the thoroughness of the safety inspection completed before the vehicle was sold. I trusted that a dealership-certified safety inspection meant the vehicle met a reasonable standard of safety for my family. Equally frustrating has been the complete lack of communication and accountability afterward. Over the course of several months, I made repeated attempts to contact the dealership by phone, email, service requests, and direct messages to both the salesperson and sales manager. Virtually none of these attempts were acknowledged. I also encountered issues regarding winter tires that were included as part of the purchase agreement. I was later told there was “no record” of the agreement until I produced written text confirmation from the salesperson. I understand that used vehicles can develop issues. What I do not understand is how obvious concerns appear to have been missed during inspection, followed by months of ignored communication afterward. As a customer, the experience left me with very little confidence in the dealership’s professionalism, transparency, or commitment to standing behind the vehicles they sell.

I had an excellent experience with Thornhill Hyundai and - Ramin Rahimian

I had an excellent experience with Thornhill Hyundai and couldn't be happier with the service I received. My vehicle was experiencing an engine oil consumption issue, and from the very beginning, the team was professional, responsive, and supportive. They carefully investigated the problem, kept me informed throughout the process, and ultimately replaced the engine under warranty. I would especially like to recognize Wilson Chan for his outstanding customer service. Wilson handled everything from start to finish, kept me updated every step of the way, answered all my questions, and made the entire process smooth and stress-free. His professionalism, communication, and dedication to customer satisfaction were truly exceptional. Thank you to Wilson and the entire Thornhill Hyundai team for standing behind your product and providing such a positive service experience. I highly recommend Thornhill Hyundai to anyone looking for a dealership that genuinely cares about its customers

Exceptional Service – Customers for Life! - Lee

Exceptional Service – Customers for Life! "If you want to see 'Movement that Inspires' in action, go to Cambridge Kia. Our recent experience with their service department was world-class. Ian Pickering and the entire service team deserve a special shout-out for their devotion to resolving our issue; their collective professionalism and problem-solving skills are a true testament to the brand. It is quality dealers like Cambridge Kia who build customers for life. When presented with a problem that is in their power to fix, they don’t just resolve it—they excel. We are officially lifelong customers and will be going to no one else for anything from now on!"

Pembroke Honda Service: Thieves in Uniform Stay far - spencer

Pembroke Honda Service: Thieves in Uniform Stay far away from Pembroke Honda’s service department. They are nothing but a money‑grabbing scam operation. Twice I agreed on a price, twice they added “mystery charges” and held my vehicle hostage until I paid. The techs ignore customer input, invent bogus diagnostics to pad the bill, and even “lose” warranty parts so you can’t claim reimbursement. Their communication is garbage, their excuses are laughable, and their only goal is to squeeze every dollar out of you. This place doesn’t provide service — it provides theft disguised as service. To anyone in the Ottawa Valley: avoid this service department at all costs. Since moving to this area, I’ve had nothing but terrible experiences here. On two separate occasions, we agreed on a billing amount — yet when it came time to pay, “mysterious” extra charges appeared. Both times I had to personally fight with their staff to get reimbursed. The technicians don’t even respect customer input. They’ll go against your wishes because they “know better,” handing out empty, scripted responses just to claim they’ve “provided the requested servicing.” I’ve brought them issues diagnosed by another qualified tech, only to watch them deliberately chase a completely different problem — conveniently one that costs more money. And if you think your warranty protects you, think again. They’ve “mistakenly” thrown out warranty parts so you can’t claim reimbursement, then offered to take it off your bill at half the cost while still charging install/diagnosing fees that likely took the tech seconds to perform. This isn’t a Honda issue; it’s this dealership specifically. They operate like a money grab, holding your vehicle hostage until you pay whatever they decide to tack on. Communication is slow, unprofessional, and dismissive. The manager even had the audacity to claim charges were “legit” despite them not appearing anywhere on the invoice. I will never return here and strongly recommend anyone in the Ottawa Valley take their business elsewhere. There are plenty of other options — don’t waste your time or money on a department that thrives on hidden fees, bogus diagnostics, and shady warranty practices.

It is very unreliable company. - Ed

It is very unreliable company. I had very bad experience during recall repairs. I'd never buy their brands anymore.

I've been very happy with the service I've received so - Ronald

I've been very happy with the service I've received so far. I want to thank Andrew Leeder for providing me with excellent, speedy service and explaining the needs of my vehicle. He always serves me with a smile on his face, and that is excellent service. I would also like to say thank you, ACURA SHERWAY, for keeping my Acura MDX in good shape, and to the technician Mario, thanks again. I would definitely give my business to ACURA SHERWAY in the near future.

Good service and performance is nice. - Safiqul

Good service and performance is nice. I appreciate their service and support.Maybe I will go that location next time.

Wow, after reading the reviews and complaints regarding - Jamiepearson71

Wow, after reading the reviews and complaints regarding truck sales (go through the complaints thoroughly as I did), many complaints of unprofessionalism and/ or lack of professional sales service. I appreciate people taking time to write a review as it helped me avoid this dealership and i’ll be looking at others in the GTA!

My air con stopped working. - Debc

My air con stopped working. Had to pay $250. for a diagnostic and was quoted $1700. to fix it. I declined. Went to another garage and it was totally fixed for under $200. Returned to get my tires changed over as I had stored my tires there. Made a 9 am appt as I had a 10:30 meeting to attend. An hour later my car hadn't even been brought in. Like a Seinfeld episode, they know how to take an appt but not how to keep an appt. When I complained they said I could just get my tires back and leave, which I happily did. I do not recommend this service department.

We spent almost two weeks negotiating a Ford F-150 - Sadri.behzad

We spent almost two weeks negotiating a Ford F-150 Raptor. We gave all trade-in info, made several follow-up calls, and paid a deposit to secure the truck. The dealership even placed a “SOLD” sign with our name on the vehicle. After days of excuses and delays, we discovered on Dec. 2 that they had sold the truck to someone else. Completely unacceptable and a serious failure in professionalism.

This dealer cant give me a firm date for my vehicle - Cewilkin92

This dealer cant give me a firm date for my vehicle delivery. The date keeps changing and apparently there is no one to call to get a firm date. In this age of computers, all they are willing to do is look at a computer screen instead of calling the person who inputs the data in order to get a firm date.

I'd give them zero stars if I could. - KG33

I'd give them zero stars if I could. Worst experience I have ever had while purchasing a vehicle. Mitch offered me services as a courtesy of my business and for trading in my vehicle, said to ignore the actual numbers as they wouldn't reflect on my bill, and then they ended up charging me anyway. I have email correspondence with the individual who claimed we could sit down and fix everything, only to be pretty much blocked from any communication. Straight up criminal. They also called me a week AFTER the purchase to grab important information like my old ownership of the vehicle they already took.. just gives credit to their xxxx poor business/management skills.

This company sold me a car with a 7000$ damage to it. - chioma8275

This company sold me a car with a 7000$ damage to it. They initially told me my loan was declined because the car I wanted had an accident on it. “Giving me the impression they don’t sell accident cars” The carfax they showed me was clean. (This is their tactics. ) I only got to know when I went to trade in the car and boom! Carfax showed the car I currently own had a 7000$ damage to it. When I reported and contacted JANEX AUTOS. They referred to the bill of sale. Now here is the twist… they stated “ CUSTOMER ACKNOWLEDGED CARFAX!!!!! This is the fraud and the banks believe them. Becareful with this company. Before you drive your car away check the cars VIN number to be sure they didn’t sell you an accident car. Be careful guys! They will scam you!!

Jeff Gagen is delightful to deal with but the rest of the - 5-starisajoke

Jeff Gagen is delightful to deal with but the rest of the sales team is a joke. ANDREW specifically is a condescending xxxxxxx who is ok sending out broken vehicles and lying about safeties

My experience with Vladyslav Kononenko, a sales - Andy

My experience with Vladyslav Kononenko, a sales consultant at Toronto Honda, was extremely disappointing and honestly unacceptable. From the start, his attitude was rude, dismissive, and completely unprofessional. It felt like there was zero interest in actually helping a customer—just arrogance and poor communication. What made it worse was the strong impression that his behavior was biased. As someone from a diverse background, I could not ignore how differently I was treated, and it came across as discriminatory. No customer should ever be made to feel uncomfortable or disrespected because of who they are. This kind of conduct reflects very poorly on the dealership as a whole. If this is the level of professionalism being tolerated, then customers should think twice before doing business here.

Very negative experience, buyer beware - insulting - Car shopper

Very negative experience, buyer beware - insulting tactics, stay away and take your business elsewhere. Go to any other Subaru dealership, do not shop here.

I would not recommend this dealership to anyone. - Deppesh

I would not recommend this dealership to anyone. I purchased a used car and noticed during the test drive that the vehicle displayed an oil change reminder. When I picked up the car, the reminder had been cleared, which led me to believe the oil had been changed. However, later that same day, I received a warning that the engine oil level was very low. When I contacted the dealership, they admitted they hadn’t changed the oil but had simply reset the notification—without informing me. This lack of transparency and basic responsibility is extremely disappointing. Never trusting this dealership again.