481 Ontario Used Car Dealers

I have a 2018 Buick Envision. - allen dodge

I have a 2018 Buick Envision. I moved back to Sudbury from Orillia. the service tech Cierra and the Service Manager James have been very professional in helping me with any issues. It does not matter that I did not buy the can at Crosstown. I recommend going to Crosstown for service and sales

We couldn’t be happier with our purchase of a used Audi - taylorsdeli

We couldn’t be happier with our purchase of a used Audi Q5! From the start, we were looking for something spacious, stylish, and reliable. Originally, we thought we’d test drive the VW Tiguan as well, but once we got behind the wheel of the Q5, it was clear this was exactly what we were looking for. The drive is smooth, quiet, and confident, with just the right mix of luxury and practicality. The interior feels premium without being over the top, and the cargo space is perfect for both daily use and weekend trips. A huge part of the experience was thanks to Justin and Daniel. They were absolutely incredible—professional, knowledgeable, and genuinely helpful every step of the way. They made the process feel effortless (almost dangerously easy!) and left us feeling completely confident in our decision. If you’re considering a used vehicle, I highly recommend checking out what they have available—you might just find exactly what you’re looking for like we did! Stew & Amber

Stay away. - geemacdee

Stay away. Incompetent and untrustworthy. Paid cash for my car only to be told a week later that they "forgot" the sales tax and I owed $3170 more. Put a lien on my car as well. Stay away!

Walked through the doors and was greeted by Ifte Ahmed. - suealbert1971

Walked through the doors and was greeted by Ifte Ahmed. Super nice gentleman. Kind friendly and answered all our questions

Thank you so much to Mark Fadil. - Limda

Thank you so much to Mark Fadil. For put up with me and help with my new reels thank you for sending car to me. Thank you to the driver

I do not recommend this dealership or any dealership that - dmollicone3

I do not recommend this dealership or any dealership that has ties to it, including Tilbury Chrysler.

They don’t treat customers with respect here. - austinb7

They don’t treat customers with respect here. They called me like 5 times with price changes the other day. Horrible service They will be deceitful and dishonest. I’ve had many other vehicles and no dealership has treated me this poorly

There are a lot of positives to this dealership. - Shane Delorme

There are a lot of positives to this dealership. Very friendly, informative. Having dealt with service too I can share the experiences. Previously, I had purchased 9 vehicles from another dealer. I changed and made a deal to purchase at LH. Now, I made an inquiry, I received information, follow ups from sales. Worked out a deal on my 2022 trade. And signed the documents. Next day, I receive a call, they wish to talk about financing? Hmmm, we have financed my current truck with Ford credit and 5 previous. Never a late payment, never a missed payment. I get the call, I return the call. I call back a second time and send 2 emails. No reply. I’m wondering what is the issue. It’s frustrating to not get the information. When you think you have a deal. Although, I declined all the extras they were selling. So I thought it best to simply cancel this deal. They seem very busy and I thought each deal was important. I remember when you made a deal, shock hands and signed and it was a deal. Now days, I guess not. Dealer reserves the right to change the deal or modify it or do whatever. I don’t know because I did not wait around to find out. I’m disappointed and I did not expect this to happen. Pros and cons to ever dealership and situation. I wish LH nothing but, the best. They just won’t be getting my business.

Fantastic experience with Favorite Motors! - Ernest

Fantastic experience with Favorite Motors! Alex and Darren guided me rigorously from the very start of the buying process all the way to the end. They were professional and ensured everything went smoothly. Highly recommend them!

Fabulous experience purchasing 4 vehicles from this - LM

Fabulous experience purchasing 4 vehicles from this dealership. The team is highly professional, knowledgeable, motivated and a pleasure to work with every step of the way. They also offer an excellent selection of vehicles. I would highly recommend this dealership to anyone looking for a great buying experience

I have been at this dealership about 3 times this year. - Bubsy

I have been at this dealership about 3 times this year. I was there yesterday with a concern about my Dodge Ram 2024. I had the most incredible customer service with Laura and Andrian(Service Manager). They were incredibly pleasant and helpful with my concerns. Going forward I will continue going here in the future. Once again thank you both so very much. Donna Arscott

My experience with this dealership has been marked by - amaliamuto

My experience with this dealership has been marked by misrepresentation, non-disclosure of material facts, safety hazards, and coercive sales practices, all of which I believe violate the Motor Vehicle Dealers Act and consumer protection standards. Brake Failure & Aftermarket Parts (Undisclosed) Shortly after purchase, the brakes failed unexpectedly, creating a major safety hazard. Upon contacting the dealership, I was told the brakes were aftermarket parts and not covered under warranty. At no point was I informed that the vehicle contained non-Honda parts, despite assurances of a “100-point inspection” and Honda-certified condition. This is a serious omission and misrepresentation. Undisclosed Exterior Damage & Improper Repairs The vehicle was parked in a tight lot, preventing me from completing a full inspection. The sales representative assured me there was no damage. After purchase, I discovered multiple dents and scratches. While some were repaired, several remain unresolved. During body shop work, blue paint was tracked inside the vehicle and has never been cleaned. This reflects failure to disclose material damage and careless repairs. Coercion for Positive Review Before releasing the vehicle, the dealership’s “coordinator” pressured me into leaving a positive online review. This coercive behavior raises concerns about the integrity of the dealership’s practices and misleads future consumers. Airbag SRS Defect – Refusal of Warranty Coverage In December 2024, the airbag SRS error light illuminated. The dealership dismissed the defect as “rodent damage” and denied warranty coverage under my Honda Plus plan. I maintain my vehicle in a very high state of cleanliness, and rodent damage is highly improbable. This defect predates my ownership and should have been caught during inspection. Despite this, the dealership quoted me $9,526.92 for repairs—an absurd cost considering the safety implications and their failure to disclose pre-existing issues. Denial of Independent Inspection & Test Drive At the time of sale, I was not permitted to bring the vehicle to my own mechanic for inspection nor allowed a proper test drive. I relied entirely on the dealership’s representations of quality and safety, which have since proven false. Failed Resolution Attempts On March 19, Whitby Oshawa Honda advised that the SRS light malfunction was due to “rodent damage” and that the cost to repair the damage was $9,526.92 and not covered under warranty. The rodent damage was severe, and I informed them that I did not have any rodents at my property. For rodents to completely chew through wiring is highly improbable. The defect clearly predated my ownership and indicates a failure on the dealership’s part to properly inspect and address the problem before selling the vehicle to me. This defect not only jeopardizes my safety but represents yet another failure of transparency and accountability on the part of the dealership and Honda. Furthermore, I was not allowed to test drive the vehicle or bring it to my mechanic for inspection. On March 20, 2024, I emailed Honda Canada requesting that they honour their warranty for such a critical safety issue. Honda Canada responded to my complaint but sided with the dealership in refusing to repair the vehicle. On March 23, 2024, I issued a formal demand notice directly to Whitby Oshawa Honda. To date, I have received no resolution or meaningful response. Oh and Trevor is the absolute worst! Avoid this "STEALERSHIP" at all costs!

Loving my new Sorento. - Mike

Loving my new Sorento. Thanks to Simon and the entire team for getting me on the road, no hassles.

I was connected with this dealership when I was looking - Gary

I was connected with this dealership when I was looking to buy a part for my ram , I went through their verification process like vin, part things like that , the web site came back and confirmed my truck with the part number , and price , with a big check mark confirmed, i was thinking about it and a couple of days later i received an email saying the part is still un my cart and if I order it I will get 10%off shipping so I ordered it , things went down hill from there , they took my money off my card , they will play word games and say they didn't take my money it just being held until the deal goes through lol , they live on bait and switch , after they took my money I waited two days never received a tracking number I reached out and received a email back saying that the part with the part number and the price confirmed with my vin was wrong that my 51.0 part again confirmed was now 220.0 and they wanted my card number again and my cvv number to complete the purchase, lol seriously 4 times the price from what they already confirmed at 51.0 and took my money before they mentioned that 4 times that 51 dollars to 220 dollars, I asked these scammers about this they told me web site was wrong even thoe it took my vin and confirmed everything, I was not happy especially when Ryan (on line parts)informed me I was to stupid to understand a simple explanation after it was told to me twice seriously ( I have all the emails and screen shots) they are so arrogant about doing this bait and switch they even send the rude insults in a email , so I contacted Mopar parts they told me there was nothing they could do from customer service call the dealership, i asked for the dealership own , nothing , i asked for the general manager, nothing , they would not take my call , i eventually spoke with the parts manager and it took about 10 seconds to see why the on line guy was so rude and disrespectful to customers , because the parts manager made him look like a rookie at it , I have spent 40 years working at dealerships from a shop help to red seal master technician to shop foreman to service Manager and now director of fixed operations and in those 40 years I have never heard or seen a manager speak to a customer at a dealership like he spoke to me , he would not listen to me explain he kept talking over me I had to ask him to stop and can I get a sentence in , he was rude, disrespectful, and just a jerk and laughed about it , he kept raising his voice telling he dosent care and he agreed with the on line guy, if what they wasn't bait and switch i dont know what is , they confirmed your part , and your vin , they take your money off your card then tell you before you can get the part you already paid for you have to pay 4 times the price and when you disagree they berate you and insinuate your to stupid to understand why they are scamming you , if they worked in my store being im the director of fixed operations they would both be unemployed right now, worst experience ever in 40 years with staff at a dealership, the dealer principal, general manager should be ashamed at how a manager in their store acted and spoke to a customer that was simply trying to buy something from their store , if i could give a negative score i would , horrible people they are

I bought a used car from Ken Shaw and Alex was my - Trevor A

I bought a used car from Ken Shaw and Alex was my salesperson. He was amazing. He went over and about to make sure all paperwork was done right and was always able to meet me or answer my calls. I highly recommend buying from Ken Shaw and using Alex as your sales rep.

Awful never buy a car with this company! - ogwilly2953

Awful never buy a car with this company!. Bought a 2015 BMW was a lemon had to basically repair the car 3 separate times in the first year costing 11k. Contacted JP nobody called us back. Sat down with Chris in sales he assured us a call the next day by General Manager Ashfin. No call 5 days later. Awful customer service and now dealing with Amy sales director and they basically wont help or assist in any way. Don't waste your money cars are awful and customer service even worse !

Recently I purchased a new 550E from Budd's with the - dave

Recently I purchased a new 550E from Budd's with the assistance of Lee. From the moment I walked in the service has been exemplary! The sound advice I received allowed me to make an educated and informed decision with no pressure tactics. The entire team has been a pleasure to work with from Rob ( the GM ) to Linh in the office along with many others. A big shout out to Lee who was courteous , knowledgeable , honest and a pleasure to deal with. The detailers also did a phenomenal job preparing my new vehicle in a tight time frame. I must also mention Schalk , their product specialist , who came to my office on a Saturday to give me a thorough lesson in operating my car. There were hiccups as the vehicle had to be transferred from another dealer outside the province and the freight was delayed but, even though it was beyond their control , they handled it expertly and professionally.

My advice? - Mike

My advice? Stay far away from this dealership. We had a signed bill of sale with an agreed amount for my trade in. They went over it my trade, drove it and gave me a price we agreed to. Super excited to pick it up m a few days later and they tell me I owe another 1600$ for my trade as it need some repairs??? The sales manager George "lyin" McAllen, the sales manager told us the repairs were needed so the car could go to auction...well 2 days later it's for sale in their lot. We "negotiated" it down to $1000, because at that point I had already switch my insurance and dealer had flipped the plates. We felt like it was a shake down. Avoid this dealer at all costs, and if you do go, do not give them a deposit!

I was pleased with the great service I got at Thornhill - n.allan

I was pleased with the great service I got at Thornhill Hyundai. My service advisor, Masoud Pakdel was wonderful, carefully explaining all the features of my new car. He also took the time, showing me around the dealership and the lounge.

Exceptional Service – Customers for Life! - Lee

Exceptional Service – Customers for Life! "If you want to see 'Movement that Inspires' in action, go to Cambridge Kia. Our recent experience with their service department was world-class. Ian Pickering and the entire service team deserve a special shout-out for their devotion to resolving our issue; their collective professionalism and problem-solving skills are a true testament to the brand. It is quality dealers like Cambridge Kia who build customers for life. When presented with a problem that is in their power to fix, they don’t just resolve it—they excel. We are officially lifelong customers and will be going to no one else for anything from now on!"

Pembroke Honda Service: Thieves in Uniform Stay far - spencer

Pembroke Honda Service: Thieves in Uniform Stay far away from Pembroke Honda’s service department. They are nothing but a money‑grabbing scam operation. Twice I agreed on a price, twice they added “mystery charges” and held my vehicle hostage until I paid. The techs ignore customer input, invent bogus diagnostics to pad the bill, and even “lose” warranty parts so you can’t claim reimbursement. Their communication is garbage, their excuses are laughable, and their only goal is to squeeze every dollar out of you. This place doesn’t provide service — it provides theft disguised as service. To anyone in the Ottawa Valley: avoid this service department at all costs. Since moving to this area, I’ve had nothing but terrible experiences here. On two separate occasions, we agreed on a billing amount — yet when it came time to pay, “mysterious” extra charges appeared. Both times I had to personally fight with their staff to get reimbursed. The technicians don’t even respect customer input. They’ll go against your wishes because they “know better,” handing out empty, scripted responses just to claim they’ve “provided the requested servicing.” I’ve brought them issues diagnosed by another qualified tech, only to watch them deliberately chase a completely different problem — conveniently one that costs more money. And if you think your warranty protects you, think again. They’ve “mistakenly” thrown out warranty parts so you can’t claim reimbursement, then offered to take it off your bill at half the cost while still charging install/diagnosing fees that likely took the tech seconds to perform. This isn’t a Honda issue; it’s this dealership specifically. They operate like a money grab, holding your vehicle hostage until you pay whatever they decide to tack on. Communication is slow, unprofessional, and dismissive. The manager even had the audacity to claim charges were “legit” despite them not appearing anywhere on the invoice. I will never return here and strongly recommend anyone in the Ottawa Valley take their business elsewhere. There are plenty of other options — don’t waste your time or money on a department that thrives on hidden fees, bogus diagnostics, and shady warranty practices.

I've been very happy with the service I've received so - Ronald

I've been very happy with the service I've received so far. I want to thank Andrew Leeder for providing me with excellent, speedy service and explaining the needs of my vehicle. He always serves me with a smile on his face, and that is excellent service. I would also like to say thank you, ACURA SHERWAY, for keeping my Acura MDX in good shape, and to the technician Mario, thanks again. I would definitely give my business to ACURA SHERWAY in the near future.

Wow, after reading the reviews and complaints regarding - Jamiepearson71

Wow, after reading the reviews and complaints regarding truck sales (go through the complaints thoroughly as I did), many complaints of unprofessionalism and/ or lack of professional sales service. I appreciate people taking time to write a review as it helped me avoid this dealership and i’ll be looking at others in the GTA!

Good service and performance is nice. - Safiqul

Good service and performance is nice. I appreciate their service and support.Maybe I will go that location next time.

My air con stopped working. - Debc

My air con stopped working. Had to pay $250. for a diagnostic and was quoted $1700. to fix it. I declined. Went to another garage and it was totally fixed for under $200. Returned to get my tires changed over as I had stored my tires there. Made a 9 am appt as I had a 10:30 meeting to attend. An hour later my car hadn't even been brought in. Like a Seinfeld episode, they know how to take an appt but not how to keep an appt. When I complained they said I could just get my tires back and leave, which I happily did. I do not recommend this service department.

We spent almost two weeks negotiating a Ford F-150 - Sadri.behzad

We spent almost two weeks negotiating a Ford F-150 Raptor. We gave all trade-in info, made several follow-up calls, and paid a deposit to secure the truck. The dealership even placed a “SOLD” sign with our name on the vehicle. After days of excuses and delays, we discovered on Dec. 2 that they had sold the truck to someone else. Completely unacceptable and a serious failure in professionalism.

This dealer cant give me a firm date for my vehicle - Cewilkin92

This dealer cant give me a firm date for my vehicle delivery. The date keeps changing and apparently there is no one to call to get a firm date. In this age of computers, all they are willing to do is look at a computer screen instead of calling the person who inputs the data in order to get a firm date.

We had one of the worst experiences we have ever had - Yassine.malah

We had one of the worst experiences we have ever had purchasing a vehicle from Pembroke Chrysler. The vehicle was sold to us by Paige, but unfortunately the entire process showed a serious lack of experience and proper follow-up. After the sale, when problems appeared almost immediately, there was no real support provided. Within just two days, the vehicle stopped working, which strongly suggested there was a pre-existing issue that was never properly acknowledged or addressed before the sale. We also tried multiple times to contact the manager, Katie, but received no response. Once the sale was completed, communication became extremely difficult, and we were left dealing with the consequences on our own. Because of this situation, we lost a significant amount of money and had to manage unexpected repairs and stress without any support from the dealership. Overall, this experience felt very unprofessional, and based on what happened to us, we would not recommend buying a vehicle there

Jeff Gagen is delightful to deal with but the rest of the - 5-starisajoke

Jeff Gagen is delightful to deal with but the rest of the sales team is a joke. ANDREW specifically is a condescending xxxxxxx who is ok sending out broken vehicles and lying about safeties

This company sold me a car with a 7000$ damage to it. - chioma8275

This company sold me a car with a 7000$ damage to it. They initially told me my loan was declined because the car I wanted had an accident on it. “Giving me the impression they don’t sell accident cars” The carfax they showed me was clean. (This is their tactics. ) I only got to know when I went to trade in the car and boom! Carfax showed the car I currently own had a 7000$ damage to it. When I reported and contacted JANEX AUTOS. They referred to the bill of sale. Now here is the twist… they stated “ CUSTOMER ACKNOWLEDGED CARFAX!!!!! This is the fraud and the banks believe them. Becareful with this company. Before you drive your car away check the cars VIN number to be sure they didn’t sell you an accident car. Be careful guys! They will scam you!!