28 Ontario Subaru Dealers

Beware of predatory upselling tactics at this service - coolspot

Beware of predatory upselling tactics at this service center. During a recent appointment, my partner was pressured into unnecessary services, including a complete fluid flush on a vehicle barely two years old, which directly contradicts the manufacturer's maintenance guidelines. More concerning, they performed a suspension calibration without any prior verbal consent. The service department slipped an ambiguous "as needed" clause into the preliminary paperwork as a dishonest loophole to bypass getting explicit approval before doing the work. If you bring your car here, review your estimate line by line and demand they call you before touching anything not explicitly requested. I expected a lot more integrity and transparency from a dealership.

Just bought my second Subaru Forester from this - naomihloeb

Just bought my second Subaru Forester from this dealership. Professional, knowledgeable and accommodating. Highly recommend.

Service dismal - no record of why my car was being - 497spruce

Service dismal - no record of why my car was being dropped off for warranty work even though contacted by them to book the appointment and previously requested that this be put in customer chart during phone booking as the same ignorance was encountered when calling to make the appointment. "Covered" rental car in poor condition with lots of damage and stained seats and no winter tires in the middle of winter! Outsourcing rentals to companies with poor condition of cars even though warranty is paying for the rental car?? Your customers deserve the condition of the car that they are driving not a jalopy. Sorely disappointed with every aspect of this particular interaction. Something has changed at this dealership as experiences pre 2025 have always been great and I have been dealing with them for 10 years now. Come on Marino's - you can do better.

July 1 , 2026 Recently took delivery of 26 outback - Bryan

July 1 , 2026 Recently took delivery of 26 outback premier XT. Extremely pleased so far. Our salesman J.Z Sayed is a delight to deal with during the entire process. No exhausting high pressure, just a helpful young man sharing product knowledge and his best advice in response to our concerns. His sense of humor added to the overall experience.. Thankyou J.Z and your colleagues at Pfaff.

NewRoads Subaru in Newmarket is where I purchased my very - nsalvatore43

NewRoads Subaru in Newmarket is where I purchased my very first Subaru, a 2022 Subaru Outback Limited! It was worth the drive from Niagara for a great car at a great price. From the moment I arrived I was greeted by Nancy who was friendly, knowledgeable and very kind. Mark's expertise and know-how helped get the deal done. Leo knows his "____" . Leo was great! Thank you to everyone I had the pleasure of meeting!

With Billy’s guidance, I purchased forester based on my - Christina

With Billy’s guidance, I purchased forester based on my own needs and circumstances. During the process, I made a few adjustments, and Billy was very responsive and promptly updated the information for me. Although I had to wait more than four months to receive my car, everything else went very smoothly. Overall, I’m very satisfied with the service and really appreciate Billy’s help and support throughout the process.

I just bought a 2026 Subaru forester Sport model. - mruth

I just bought a 2026 Subaru forester Sport model. Faye Domingo helped me with this purchase. She was wonderful. She answered all my questions, treated me with kindness and respect and got me the car that I wanted. I'm in my fourth Subaru vehicle now and I am a very happy customer. My past two Subaru cars were purchased at the Markham dealership. I even got my husband to buy his current vehicle from them. He has a 2022 Subaru Outback. I highly recommend this particular dealership and especially Faye Domingo to help you.

I recommend Whitby Suburu. - themainz.ag

I recommend Whitby Suburu. Natasha was very professional, respectful and helpful as we found and navigated the purchase of our Forester. The dealership is busy but efficient in meeting the needs of customers. The inventory is amazing.

Terrible experience dealing with Baba. - lisajean

Terrible experience dealing with Baba. He was 30 minutes late to my appointment to purchase the vehicle and the same when i came to pick up the vehicle. He nevee explained all the details of the vehicle on pick up! The worst experience i ever had when purchasing a vehicle!

Red flags from start to finish, and the employee I dealt - synchronicity

Red flags from start to finish, and the employee I dealt with became extremely condescending and pushy when it became clear I was going to say no. I reached out the other day about a vehicle on their website and was told it was still available, would I like to come down and look at it that day. I explained I was coming from a bit of a distance, so it would be the following afternoon at the earliest. There was some weird hesitation from the employee while talking up the car but I wrote it off as just it being a Subaru dealership and them probably preferring to sell their own cars. I also dealt with "April," which is apparently their AI assistant, and from what I saw of their customer service I see why this is necessary. "April" arranged an appointment for me and I let it know that I was running a bit late. When I arrived, I was told that the car was currently up on the hoist being taken apart. This was confusing because 1) they hadn't mentioned it needing to be serviced when I called to arrange to see it, 2) I had an appointment and was even running late, and 3) people had supposedly been looking at it (typical sales tactic to create a sense of urgency) and it had been moved from lot to lot for a while. Why was it only being serviced now? No one mentioned that it wasn't test drive ready. I asked how long this would take, and was told could be an hour, or three, and would I like to come back the next day. I made it clear I couldn't and wouldn't, so they said they'd try and get it ready for me to take it for a drive in an hour or so. We got back an hour and a half later, and while we waited for an update observed three of the staff being incredibly rude to a man who was looking for someone to answer his questions. They never even redirected him to the waiting area where there was tea and coffee, just told him they were too busy and ignored him. Went out to see the car, noticed some bubbling rust on the inside but the employee quickly tried to distract us with something else. There were no offers to lift the hood, no sales pitch about the vehicle itself, just here's the keys and go drive. It was clear she thought it was a done deal. While driving, we noticed weird noises with the brake pedal, and we pulled over to look at the car properly. This is when we got a closer look at the bubbling rust, and noticed some damage on the chrome on the same side where the car has scratches that suggested a possible accident that wasn't disclosed. Lifted the hood and found large rocks, lots of dirt, rusted screws and bolts, and bubbling acid on the battery. The car is newer than the one we drove to the city in, and we live on a dirt road, and it's not even close to looking like that. I didn't feel comfortable enough going through with a purchase and decided to say no, and that's when the employee became a totally different person. I was told very rudely that of course there are issues with the brakes and battery, they interrupted the servicing so I could test drive it! The bubbling rust we noticed is just cosmetic, what did I expect for a used vehicle, if I want better quality then I better look at new (and what a coincidence that they have those there too.) Of course there are rocks under the hood, that's what happens when you drive on the road! They haven't even shampooed it yet! Everything we pointed out, she said they were working on, and basically made it seem like it was my fault it wasn't ready yet and they were inconveniencing themselves so I could look at it. At one point she even touched the battery acid with her bare hands? It felt like they were trying to hide issues to make a sale, so buyer beware. To the dealership, I'd say: mocking your customer's intelligence and acting like they should be thankful you took time out of your day to speak with them isn't a good strategy and AI isn't a replacement for quality customer service. Other dealerships are doing it better, so I'll be going to them.

We had a great experience with Subaru. - ksalini.2

We had a great experience with Subaru. Their customer service is excellent. They provided answers for all our concerns.

Service people were very good this time. - ray.vilis

Service people were very good this time. Luke made sure that all the details on the servicing were explained and Don solved what I had thought was a issue with the clearcoating on my Forester with a explaination of the problem and he quickly solved it. The service work was done well so the tech did their job as well. Only minor negative was Luke trying to upsell me on work items that were not required. But that is most likely just the service department pushing him to increase revenue. A quick AI search indicated that the items were either not required in most case, to, it could cause issue with the engine. I will be back for my next service.

Very good service. - dgodard1962

Very good service. Sales team was excellent, I dealt with Zebo Pan. Overall very satisfied. Great dealership.

My experience with Barrie Subaru TERRIBLE! - chrisriedinger

My experience with Barrie Subaru TERRIBLE! Also a note on what I consider a major defect on all new Subaru’s, with NO SUPPORT offered! Please read and heed my warning about these cars and service! DO NOT BUY A CAR FROM HERE. I feel like I’ve been SCAMMED. I hope BARRIE SUBARU is not FRAUDULENT, but their actions seem NEGLIGENT at best and NEFARIOUS at WORST. This dealership will be nice to you when taking your money, but will not be there for you for after sales. I purchased an outback from here end of February and it was all smiles and handshakes. I even bought the extended warranty. I buy cars often. I purchased this certified used vehicle from a Subaru dealership because of their 150 point inspection. I trusted this process. After 8 weeks of owning the car, there was the first hot day and I turned on the air conditioner, it did not work. I called the barrie dealer and told them it was not functioning, and they wanted me to take it up to their dealership for diagnosis. Well, my job is over an hour away from Barrie so took it to the closest dealer from me which was 5 minutes away. To me, Subaru is Subaru, I believed it to be a network of dealers that could be used interchangeably. They diagnosed it at a Mississauga dealer and found a hole in the air conditioning condenser. I called Barrie Subaru about this and the used car manager(I believe it was Luke), said that it must have been me that caused the damage(in 8 weeks of ownership?!) and the best they can do is install aftermarket parts to save me some money as it’s not covered under warranty. A Subaru dealership telling me this?! To buy non original parts that can’t be trusted?? Crazy. I spoke to a few more people there and they have all washed their hands of it. No admission of any fault on their end. No possibility that their service people overlooked a faulty air conditioner. “They inspected it”….of course. They just pinned it on me , the customer. The person that two months earlier spent over $50,000 with them. I must have done it they said, in the 8 weeks i owned the car. Unbelievable. So now I am out another $1500 for a repair after 2 months of ownership, and got basically thrown out the door. It’s amazing how they are not nearly as nice now. I CANNOT recommend BARRIE SUBARU, this is a big STAY AWAY from me, and because they are part of the WEINS auto group, I would highly suggest staying away from ANY Weins dealership. YOU HAVE BEEN WARNED. Go to Honda or Mazda, where you feel like a cherished customer. Never again will I buy a Subaru after my experience. I would rather hand the car back to them. Nice experience to walk away with. On a further note, I believe the placement of the air conditioner condenser on these newer outbacks is a major design flaw as it is totally exposed. It is a HUGE ISSUE. Search it on google. Everyone at the dealership scratches their head and seemingly pretends it’s the first time they’ve seen this problem. It’s comical to listen to them. All new Subaru models are prone to expensive condenser repairs from rocks/debris. Look at attached. This was after repair, but you can easily see the problem…and how exposed this area is.

Stay away from this dealership. - Shreyansh

Stay away from this dealership. What I went through here was not a sales process, it was a masterclass in dishonesty, incompetence, and disrespect. Before I ever walked in, salesman Andrew personally assured me the car would arrive within 4 weeks and that I would get a confirmed delivery date the moment I paid the deposit. This was not just a verbal promise. I have it in writing: they confirmed the 4-week timeline by email. I trusted that written confirmation and paid. That was my mistake. The second they had my money, they vanished. Four straight days of silence. Not one salesperson, not one manager, answered my calls. The few times someone picked up, it was the same empty line: "We'll call you back." Nobody ever did. Not once. They also ran a hard credit check on me without even confirming they had the car. My credit took the hit for a vehicle that apparently never existed. Reckless and completely unacceptable. It gets worse. They knew they didn't have the car. They never told me. They just sat on my deposit and let me chase them. Only after I was fed up from being ignored did they finally admit there was no car, directly contradicting their own written email confirmation, and then had the nerve to ask me, "Should we refund you?" Are you serious? You put a promise in writing, take a customer's money on it, ghost them, damage their credit, and then ask if they want their own money back? Zero professionalism. Zero accountability. Zero honesty. Written promises to get your deposit, silence once they have it, and a credit hit as a parting gift. If you value your money, your credit, and your time, buy your Subaru anywhere else.

Terrible sales experience. - Disappointed

Terrible sales experience. I explained that we wanted a simple sales experience and explained to the salesperson what a good experience would look like. I told them that I wasn't going to play the game of him going back and forth with his manager. He assured me that they wouldn't do that and that they would make purchasing a vehicle easy. He then proceeded to give me quote that was higher than the MSRP on the Subaru Canada website (which states "dealer may sell for less" not dealer may sell for more) and that contained other "fees". He then emailed me the same quote and told me that they can't negotiate over the phone or email. I told him that I wasn't coming in a third time and I made him an offer that was based on my research and the listed MSRP on Subaru Canada. The fact that this dealership inflates the sales price and then wants to negotiate from that inflated price is ridiculous. I have bought vehicles from three other manufacturers. Never have I gone through this type of experience. Needless to say, we won't be buying a Subaru. I wouldn't trust this dealership for servicing my vehicle after this type of sales experience. It's too bad. We liked the vehicle but if I can't trust the dealership, then I don't want to do business with them. Very disappointing!

Worst buying experience of my life. - j.h.cuthill

Worst buying experience of my life. I have purchased Range Rovers, Chevy Tahoes, many pick up trucks, Honda sports car and vintage trucks and never have I seen a dealership in such chaos. The sales people are rude to each other and the management are worse. Your time is of no consequence to them - you can just wait. When I tried to communicate my dissatisfaction to senior management at the dealership they said they would get back to me - never heard from them. They had no idea how to properly handle my trade and wouldn't provide me the car I wanted because a senior management's wife wanted to drive it more a few months. Won't buy from them again and may not even keep the Subaru. That is how disappointed I am with Subaru of Maple. Buy your car somewhere else, you'll thank me.

Swapped my outback premier model’s … four wheels and - ratingservicesandproducts

Swapped my outback premier model’s … four wheels and steering wheels with their used vehicles; and broke the front camera. Planned to buy another outback, traded for a different brand to avoid these thieves. Asked around over a dozen other Subaru owners in the network. Over 80% of them have had similar issues

Challenging Quoting Process We had a disappointing - Larry

Challenging Quoting Process We had a disappointing experience dealing with Subaru of Orillia while shopping for a 2026 Subaru Forester Touring. Although the staff was polite and knowledgeable, we found the process inflexible, particularly when requesting pricing and negotiating via email. There was a strong push to handle discussions in person rather than providing clear written quotes, which made comparison shopping difficult. We understand that dealerships have their own processes, but a more transparent and customer-friendly approach to remote communication would have significantly improved the experience. We ultimately chose to purchase elsewhere.

Had my 2014 Crosstrek in for suspension service at - Bentley's Dad.

Had my 2014 Crosstrek in for suspension service at Marostica Subaru prior to a long journey planned for this month for specialist healthcare reasons. I have never experienced such satisfaction. The mechanical team took such diligent care! The supporting staff was kind, attentive and welcoming. Even the owner took the time to see i was well cared for and doing well. Remarkable. The result was my humble little Subie came out with a treatment suitable for a creation of Ferruccio Lamborghini. The car drove like brand new, as well, i am rejuvenated. I shall never forget the kindness and attention i as afforded this day, and suggest it is not a great car but great after purchase care that makes for lasting satisfaction, and continued loyalty. Bravo Marostica Subaru! Bravo!

Hassle-free experience, sales staff. - Tim Burgess

Hassle-free experience, sales staff. Smoothest new car transaction we have ever experienced. Highly recommend.

They did a grate job Brayden was very helpful and was - Alex

They did a grate job Brayden was very helpful and was able to meet my exptations and work around my somewhat hecktick schedule and got me the car I wanted in a time that worked for me.

I was a loyal customer who purchased my vehicle here, but - lrwright

I was a loyal customer who purchased my vehicle here, but Gemini Motors has completely shattered my trust. After a pattern of systemic issues, clerical negligence, and hostile treatment, I have officially escalated my grievance to Subaru Canada Corporate (Case #063602430). Falsified Records: For the second consecutive time, this dealership entered completely fraudulent data into my vehicle’s permanent record. They listed my odometer at 49,256 km when the true mileage is 41,277 km. Worse, they billed my major 80,000 km service as a basic 20,000 km package. This clerical negligence directly disrupts my warranty tracking and vehicle history. Unverified Service Integrity: Due to text messaging errors on their end, they initially quoted me a 1.15-hour wait time, which actually takes 2.5 hours. When confronted, Service Manager Debbie Dunbar became highly argumentative, then rushed my vehicle through with multiple techs to match the shorter window. Because it was rushed and listed under the wrong service package, I have zero confidence the critical maintenance was safely or properly performed. Deceptive Practices: They routinely fail to honor confirmed text and email promotions. An advisor claimed a 10% discount note was "deleted" from my file. In a separate past incident, technicians signed off on a rear wiper replacement they never actually inspected or installed. I reached out to President Larry McKnight and Dealer Principal Matthew McKnight directly to resolve this. Instead of taking ownership, they ignored me and had Debbie—the exact source of the hostility and poor customer service—respond to close the matter and bar me from the dealership. If you value your vehicle's safety records and your integrity as a customer, avoid Gemini Motors. They prefer to silence unhappy customers rather than fix their own administrative incompetence. After all of these issues, even though we enjoy our Subaru Forester Sport, I will never buy another Subaru again!

Professional but Limited Flexibility We interacted - Larry

Professional but Limited Flexibility We interacted with North Bay Subaru while comparing options for a 2026 Subaru Forester Touring. The staff was professional and courteous, and the information provided was clear. However, the dealership maintained a firm pricing approach and indicated limited flexibility for comparison shopping unless we were prepared to move forward immediately. While we understand that some dealerships operate this way, we ultimately chose to purchase elsewhere where the process felt more accommodating during the evaluation stage. Overall, communication was polite and professional, and we appreciate the time taken to respond to our inquiry.

BEST SERVICE IN TOWN!!! - atomblast

Everytime I've had an issue with my vehicle, John is always there to save the day. He's knowledgeable, friendly, passionate and professional. I've owned several other brands and been to many dealerships. Never have I met someone like john. This guy knows the brand like its the back of his hand. He always makes sure I.m taken care of. I've seen him deal with the most difficult of people and still maintain his composure where I wouldn't. He's truly an asset to the team and anyone that has an "issue" with him is clearly mistaken. Even my wife will only deal with him. Seeing a solid brand, and a personable person behind the counter, is why I bought from this dealership twice now. I'm confident my cars are in good hands when I give him my keys and I know I'll always get it back in tip top shape. We need more people like him. Truly thankful they have someone like him on the team!

No service to drive you. - Rl

No service to drive you. You have to taxi or wait. I had a 3 hour service but still had to taxi even though i overheard service staff going for a coffee run. They lost my businesss

Excellent, Professional Buying Experience We had a - Larry

Excellent, Professional Buying Experience We had a very positive experience working with Subaru Muskoka during our recent purchase of a Subaru Forester Touring. From the start, the team was professional, transparent, and respectful of our time. Carson was excellent to deal with — knowledgeable, responsive, and straightforward throughout the process. There was clear communication around pricing, no pressure tactics, and questions were answered honestly. The dealership worked with us in good faith, clearly explained fees, and made the overall experience smooth and low-stress. What stood out most was the level of service and professionalism. Even while we were comparing options across multiple dealerships, Subaru Muskoka remained courteous, patient, and helpful, which ultimately made the difference for us. If you’re looking for a Subaru dealership that values transparency and customer service, especially when purchasing a Forester Touring, I would highly recommend Subaru Muskoka.

Service desk woman is always rude. - Dragonspank

Service desk woman is always rude...all 3 times visited. Went in for a battery replacement, and they gouged my sister over $900 just for replacing the battery and doing a supposed, computer update...now the start/stop engine function when idle at stoplights, doesn't work and some other features like eyesight function disabled etc....they all worked fine before the service. She took the 2019 Subaru Forester back to them...they supposedly did a factory reset(without even pulling it back into the shop)...this fixed nothing...they didn't even take it for a drive to test the problem features. What are my sisters options, to getting these problems fixed, without being screwed over again! I can honestly say that I will be not stop without justice for this disgusting treatment of human being! I've since talked to multiple women who were gouged badly and ended up selling their Subaru's and will never buy one ever again! Someone has to stop this untrustworthy dealer. BUYER BE WARE AT OWEN SOUND SUBARU!!!