30 Ontario Subaru Dealers

I had a very negative experience with NewRoads Subaru - mona.moghadam777

I had a very negative experience with NewRoads Subaru Newmarket. I bought a 2021 Hyundai Kona SE on Feb 18, 2025, and was told it only had a minor accident. Later I discovered it had a major $8,975 accident that was never disclosed in the contract or Carfax. This is a serious misrepresentation — I would not recommend this dealership

I've been to a lot dealerships over the years and even - alex

I've been to a lot dealerships over the years and even different Pfaffs. This one is by far the standout dealership. From quality of inventory to sales and service, this dealership receives top marks in all categories. I especially appreciate their approach to customer service. The bar is complete satisfaction, or it's not good enough. Do not hesitate to buy a car from Pfaff Subaru. They'll take care of you.

The best customer service was provided by manager Mr Alex - Tky2411

The best customer service was provided by manager Mr Alex Kam and he is the person we will recommend to our friends

I’ve been a Subaru owner for years, but my recent - spencer.jensen4

I’ve been a Subaru owner for years, but my recent experience at Subaru Mississauga was disappointing. We had agreed in writing to a $36,000 out-the-door price for a 2024 demo BRZ with no trade-in. I had declined their $500 trade-in offer for my WRX, letting them know I planned to sell it privately. When I came in to finalize the purchase, the contract showed the $36,000 price only after applying a $1,700 trade-in credit, which I had never agreed to. The sales manager acknowledged the messages were unclear but could not match the agreed price, offering a smaller discount instead. I reached out several times afterward to management to try and come up with a solution to close the deal on the car, but did not receive a reply until being told the car had been sold 2 weeks after I had originally reached out. It was an unfortunate experience, and I hope the dealership takes this feedback to improve communication and follow-up with customers.

I took my customers car in for recall work. - klmaloney63

I took my customers car in for recall work. I was given their car back after a complimentary wash with leaves and other debris that wasn’t there before I dropped it off in the passenger floorboard, not to mention the greasy hand prints and water spots from it not being dried. I was promised a call from a manager of whom I have not heard from at the time of this review.

Service is excellant. - acharya2018

Service is excellant. This is my third car Subaru Crostrek. I recomment Subaru it is nice car in specially winter.

We recently purchased a 2025 Crosstrek Limited from Roger - tonycheng2

We recently purchased a 2025 Crosstrek Limited from Roger Chu for a very good price. We found Roger very professional and easy to work with. We traded in our Honda and bought a Subaru because we trust the reliability of the brand. Our Crosstrek is made in Japan. Our wait time was only one and a half month from the day we placed the order to delivery. We would highly recommend Roger if you are in the market for a new car. Tony Markham

My wife just picked up her new 2025 WRX and she couldn’t - chrislush12

My wife just picked up her new 2025 WRX and she couldn’t be happier with the incredible service! Jeff Draga was thorough, friendly and very knowledgeable. Highly recommended!!

Excellent service & professional conduct from day one. - Barrie Subaru

Excellent service & professional conduct from day one. The service department is nothing but peace of mind. Joseph Edwards definitely is 10 out of 10 as a Service Manager Assistant!

Willowdale Subaru Charged $1,492. - owenwuca

Willowdale Subaru Charged $1,492.16 for chemical intake valve cleaning (normally ~1 hour job) Willowdale Subaru charged me 9.5 hours of labor ($1,492.16)for a chemical intake valve carbon cleaning(not walnut blasting). From my research — and even Subaru Canada’s own admission — this service typically requires about 1 hour, not 9.5. When my car broke down and was towed in, the service advisor told me the carbon buildup was severe. When I asked if it was a safety issue, he avoided answering but left me with the impression that it might be. Later, the service manager claimed additional work was performed, but nothing was listed in the quote or on the final invoice. I contacted Subaru Canada twice: * The first time, an agent admitted chemical cleaning usually takes about 1 hour. * The second time, I was told to resolve it with the dealership. No official documents were provided to justify the charge. For context, carbon buildup is a known design issue in Subaru direct-injection engines, which can cause rough idling, misfires, poor acceleration, reduced fuel economy, and Check Engine lights. But this does not justify what feels like excessive billing and lack of transparency . I am filing a complaint with OMVIC (Ontario Motor Vehicle Industry Council) and posting here to alert other customers. If you’ve had a similar intake valve cleaning service at Willowdale Subaru (or any Subaru dealer), please share your experience.

Service won’t even call me back. - Matty

Service won’t even call me back. I feel like I’ve been scammed out of my $3000+ extended warranty. Makes me want to sell my Crosstrek.

Went to Otto’s to buy a new car. - PandaTwoGuns

Went to Otto’s to buy a new car. Was quoted a discount that didn’t apply in order to have me come in. Was ready to purchase even overlooking that if it was an honest mistake as claimed, but then pushed for added extras I had already made clear before going in that I had no interest in and would be told would be removed. If you will not sell at MSRP just be honest about it upfront. Dealing with a different Subaru dealership now that has been completely transparent and honest regarding pricing.

I have driven a forester for five years and love it. - Leah

I have driven a forester for five years and love it. In fact I am attached to my car but my husband felt it was time to change it. It is my belief we were not the easiest of clients for this dealership. We took up a fair bit of time, test drove fabulous cars ( Subarus are my favourite) gave a deposit and changed our minds prior to delivery. Our circumstances changed as at times things do but never the less they remained professional and fair. Once the forester touring hybrid is out and well rated in Canada we will be back. Subarus could sell themselves so go in for a test drive. You will not be sorry. All the best to the staff and to the dealership. You have a fabulous product.

We’ve purchased a few new cars over the years, and our - jennifershah08

We’ve purchased a few new cars over the years, and our experience at Marino’s Subaru was truly night and day compared to every other dealership. Forget all the car dealership stereotypes—this team turns them upside down. From my very first email inquiry to the moment we drove our new 2025 Crosstrek off the lot, we were treated like friends or family. Jes, our sales rep, was incredibly friendly, knowledgeable, and genuinely kind. The same goes for Mark, the dealership manager, and Mo, the finance manager—just good, honest people. There were no pressure tactics, no pushiness—just straightforward, decent service from people who clearly care about earning your business the right way. This is our first Subaru, and it definitely won’t be our last. I can’t recommend Marino’s Fine Cars Subaru highly enough. I’m even looking forward to our first service appointment—mainly so we can hang out with Jes again! Thank you to the entire team for taking such great care of us.

My review is 0/4 stars for car servicing and customer - Subaru2024

My review is 0/4 stars for car servicing and customer care. I dealt with Robbie the manager. The Budd's Subaru service dealership is miss-leading, not warranty honouring, and price gauging. I brought my 2024 crosstrek in for repair under warranty (the car is a year old). And was told the damage was not a manufacture's defect, and that I had to pay full cost. After check with other mechanics, I learned the dealership was also doubling the cost for repairs. Not warranty honouring, and disappointing customer service. Do not buy or service your vehicle at Budd's Subaru!

Worst buying experience of my life. - j.h.cuthill

Worst buying experience of my life. I have purchased Range Rovers, Chevy Tahoes, many pick up trucks, Honda sports car and vintage trucks and never have I seen a dealership in such chaos. The sales people are rude to each other and the management are worse. Your time is of no consequence to them - you can just wait. When I tried to communicate my dissatisfaction to senior management at the dealership they said they would get back to me - never heard from them. They had no idea how to properly handle my trade and wouldn't provide me the car I wanted because a senior management's wife wanted to drive it more a few months. Won't buy from them again and may not even keep the Subaru. That is how disappointed I am with Subaru of Maple. Buy your car somewhere else, you'll thank me.

Swapped my outback premier model’s … four wheels and - ratingservicesandproducts

Swapped my outback premier model’s … four wheels and steering wheels with their used vehicles; and broke the front camera. Planned to buy another outback, traded for a different brand to avoid these thieves. Asked around over a dozen other Subaru owners in the network. Over 80% of them have had similar issues

I found service advisor Catalin Rangu to be professional, - ronmac

I found service advisor Catalin Rangu to be professional, helpful and friendly. Each time I have taken my Subaru Outback in for service he has dealt with my problem(s) with expertise and efficiency. He does his job exceptionally well, is unfailingly gracious and polite .Catalin is a credit to this Orillia dealership. Ron McIntosh of Bracebridge

Motor blew in my 2017 Tucson with only 80,000km on it. - alexiagirl_25

Motor blew in my 2017 Tucson with only 80,000km on it. Brought it to the dealership to find that there was a recall in 2021 that I was not aware of. It took over 10 days for them to look at the vehicle, made me collect every oil change receipt for them to say I did not maintain my vehicle. after 13 days they submitted their findings to Hyundai Canada, who then denied the recall claim. Shame on you Superior Hyundai and Hyundai Canada. This is a problem caused by your manufacturer on your motor. There was a recall that you will not go good for. After owning 3 Hyundai vehicles, I will never purchase another, nor will I ever recommend a Hyundai vehicle. Not to mention Superior Hundai also attempted to make me purchase 4 new tires for an all wheel drive vehicle I don’t even own. I may be a female but be assured I am not stupid.

Hassle-free experience, sales staff. - Tim Burgess

Hassle-free experience, sales staff. Smoothest new car transaction we have ever experienced. Highly recommend.

They did a grate job Brayden was very helpful and was - Alex

They did a grate job Brayden was very helpful and was able to meet my exptations and work around my somewhat hecktick schedule and got me the car I wanted in a time that worked for me.

I am very pleased with my new 2025 Subaru Forester that I - Jimmy

I am very pleased with my new 2025 Subaru Forester that I purchased from Gemini Motors. This is a great company to deal with. Their sales staff are informative and knowledgeable. I am very happy with my purchase.

I am very displeased by the experience I had at North Bay - fb

I am very displeased by the experience I had at North Bay Subaru. 2 words: unprofessional and unethical. Kove in Sales and Randy Gravelle went back on their word about a Crosstrek I had paid a deposit on. They have broken the OMVIC Code of Ethics. The previous owner Cliff Pilon in 2023 had his license to sell cars revoked by Ontario Motor Vehicle Industry Council (OMVIC). Subsequently the dealership was sold, but it appears that the sales practices remain very questionable.

BEST SERVICE IN TOWN!!! - atomblast

Everytime I've had an issue with my vehicle, John is always there to save the day. He's knowledgeable, friendly, passionate and professional. I've owned several other brands and been to many dealerships. Never have I met someone like john. This guy knows the brand like its the back of his hand. He always makes sure I.m taken care of. I've seen him deal with the most difficult of people and still maintain his composure where I wouldn't. He's truly an asset to the team and anyone that has an "issue" with him is clearly mistaken. Even my wife will only deal with him. Seeing a solid brand, and a personable person behind the counter, is why I bought from this dealership twice now. I'm confident my cars are in good hands when I give him my keys and I know I'll always get it back in tip top shape. We need more people like him. Truly thankful they have someone like him on the team!

No service to drive you. - Rl

No service to drive you. You have to taxi or wait. I had a 3 hour service but still had to taxi even though i overheard service staff going for a coffee run. They lost my businesss

Excellent cars, sales and service! - mert64

Amazing dealership and people! We live just outside of London - it's totally worth the drive to Fenwick's in Sarnia. There is a Subaru dealer in London (my husband works down the street from them) but their customer service left a lot to be desired and thats why we went to Sarnia. We are now on our 2nd Subaru and our family has purchased 5 from Fenwick's. Shane, Chris, Ryan and all the other service team members are excellent. We tell all our friends and business associates that it's the best place to buy a Subaru and service it!! Always a positive experience dealing with them.

Excellent customer service! - anab

Excellent customer service!! love my Crosstrek highly recommend Matt! They go above and beyond what one would expect from a dealership.

Amaizing customer service! - Emanuel

Had problems with my Outback and tried to resolve it in the GTA, but received at most polite answers. Because I suspected to be a problem with the breaking system and because my next trip supposed to be towing a boat I was even more concerned. Out of any other options, already on my way, I called Minden Subaru and, even without an appointment, Eddie Pinelli checked my car, identified the issue and corrected it in 5 minutes. What a big difference compared with the GTA service dealers. Now I know where I will service my car and probable buy the next one.. Emanuel

Service desk woman is always rude. - Dragonspank

Service desk woman is always rude...all 3 times visited. Went in for a battery replacement, and they gouged my sister over $900 just for replacing the battery and doing a supposed, computer update...now the start/stop engine function when idle at stoplights, doesn't work and some other features like eyesight function disabled etc....they all worked fine before the service. She took the 2019 Subaru Forester back to them...they supposedly did a factory reset(without even pulling it back into the shop)...this fixed nothing...they didn't even take it for a drive to test the problem features. What are my sisters options, to getting these problems fixed, without being screwed over again! I can honestly say that I will be not stop without justice for this disgusting treatment of human being! I've since talked to multiple women who were gouged badly and ended up selling their Subaru's and will never buy one ever again! Someone has to stop this untrustworthy dealer. BUYER BE WARE AT OWEN SOUND SUBARU!!!