Markham Subaru

I had the worst experience of my life at this dealership, and the dealer who assisted me was Timothy Lam. He treated me in an inhumane way—I felt like a tool for his business, not a customer. I really wanted and the dealer who assisted me was Timothy Lam. He treated me in an inhumane way—I felt like a tool for his business, not a customer. I really wanted a 2025 Forester, but since I’m a student and couldn’t make a decision immediately, I paid $1,000 upfront to hold the car. I also told him that I needed a few days to make up my mind and find the best insurance rate before making the payment, and he said there was no problem. However, just two days later, he started pressuring me intensely. I told him I was working hard on it, but he kept pushing me to buy. I also made it clear that I truly loved the car, but he completely ignored my situation. How can a dealer be this impatient? Even though I explained all the potential issues upfront, he didn’t say a thing at the time. Because it ended up taking me too long to get everything sorted, I decided to cancel the purchase. A couple of weeks later, after I had finally arranged everything, I asked him if the same model was still available. He said no, but I could get a 2026 Forester. I told him that if he couldn’t offer the same discount, I would go to another dealership. His reply? Just one word: "Go." That was extremely rude. Instead of being rude, he could have tried to offer a discount or some other perks. On top of that, he claimed that he had sold all the same models in the entire GTA—but if that’s true, how am I able to find the same car at other dealerships? That’s dishonest. He spent most of his time pushing me and didn’t bother to share important information about the car, legal details I should have known, or the purchase process. This is highly unprofessional. I strongly recommend staying away from this dealer. More

The transaction was smooth and transparent. All the specifics were well explained and the decision making was well supported. The delivery was quick as well, thanks to the inventory they have All the specifics were well explained and the decision making was well supported. The delivery was quick as well, thanks to the inventory they have now. Would recommend working with Jim Tam to anyone who is looking to lease or buy a Subaru. More

This dealer is not willing to work with customers. The general manager is very arrogant saying things like if you don't like it go somewhere else and well then I guess it doesn't work for you oh well. The general manager is very arrogant saying things like if you don't like it go somewhere else and well then I guess it doesn't work for you oh well. Now I will never go back because of Carlos (the owners son) arrogance. More

It was a smooth process and the staffs especially Roger was very helpful. 10 stars for sure!😊 was very helpful. 10 stars for sure!😊 More

I bought a new car. It was the best price in Ontario. Everything is great. I really like it. It was the best price in Ontario. Everything is great. I really like it. More

it is the biggest mistake to deal with business has NO customer service AND NO after sale services Subaru Canada DO NOT care about the Name, the product I have bought new car, have it Markham dealer for customer service AND NO after sale services Subaru Canada DO NOT care about the Name, the product I have bought new car, have it Markham dealer for oil change, went in with NO issues, came out with NO heating air at the under cabin, this after they inspect the cabin filter. they ask for $85 labour cost just to replace it (in addition to another $40 for the filter itself) I denied the replacement, then then the gate to allow air circulating behind it stop working. I called the dealer, explain with details, as the car under three years and only 18000 km, all under warranty. after driving 25 km, they told me at the counter that there is diagnostic fees $125, I question why? with all rudeness they shake their shoulders and told me if I do not like that I can LEAVE. escalated to the owner, Same CARELESSNESS sent the issue to subaru Canada, they answered, it is NOT our business, it is franchised!!!!!! with that type of CARELESSNESS, NONPROFESSIONAL, POOR service, the best way keep myself away it was my first Subaru, after this experience it is my LAST More

We recently purchased a 2025 Crosstrek Limited from Roger Chu for a very good price. We found Roger very professional and easy to work with. We traded in our Honda and bought a Subaru because we trust the re Chu for a very good price. We found Roger very professional and easy to work with. We traded in our Honda and bought a Subaru because we trust the reliability of the brand. Our Crosstrek is made in Japan. Our wait time was only one and a half month from the day we placed the order to delivery. We would highly recommend Roger if you are in the market for a new car. Tony Markham More

I recently purchased a Crosstrek from Subaru Markham, and the experience was outstanding. Jim Tam, the Assistant Sales Manager, was extremely helpful and knowledgeable. He took the time to thoroughly explain the experience was outstanding. Jim Tam, the Assistant Sales Manager, was extremely helpful and knowledgeable. He took the time to thoroughly explain the features of each Crosstrek model without any pressure to make a purchase. On the day I picked up my vehicle, Jim patiently walked me through all the car’s functions and ensured I felt comfortable before driving off. I highly recommend Jim to anyone in the market for a new/used vehicle. More

This is the 3rd time we come back to Ollie for a new leasing of Crosstrek. He is professional, knowledgeable and very helpful, more as a friend than a salesperson. We highly recommend him to anyone look leasing of Crosstrek. He is professional, knowledgeable and very helpful, more as a friend than a salesperson. We highly recommend him to anyone looking for a car. More

On October 2, 2024, I visited Subaru Markham with the hope of resolving my issue, but I left feeling quite disheartened. While the staff exhibited professionalism, after discussion, I informed the techni hope of resolving my issue, but I left feeling quite disheartened. While the staff exhibited professionalism, after discussion, I informed the technician that my battery was likely draining due to a parasitic draw. I proposed performing a parasitic drain test and checking the fuses. I understood that these tests would take longer, yet I was only present for a few hours. Regrettably, neither of my recommendations were implemented. I am unclear about what part of my explanation was not understood, and I feel disappointed, particularly since I have been dealing with this issue since January 2024. I have had my car boosted four times and replaced the battery twice this year. What else could I have done? My recommendations were completely disregarded. More