17 Ontario Lexus Dealers

It was my pleasure to make deal with Fahab at Erin Park - Manjitdhuga

It was my pleasure to make deal with Fahab at Erin Park Lexus. Fahab is a calm and knowledgeable salesman. He was quick in answering all the questions I had while making RX purchases. I will refer my friends and relatives to him. Wish him all the best!

I am delighted with the service and the kindness that I - shimles besher

I am delighted with the service and the kindness that I received from Ken Shaw Lexus and the staff, and I highly recommend this dealership

There seems to be a major internal communication issue - chrisN

There seems to be a major internal communication issue within the dealership. I contacted the dealership attempting to purchase a vehicle listed on their web interface. As I would be travelling 5 hours to test drive and finalize the deal the first question I asked was "is this vehicle available ?". I was assured it was. Working with sales consultant Desmond Liu we discussed pricing and the fact that this would be a simple cash purchase. I then agreed to travel to the dealership working within the sales consultants' schedule in 2 days time. The day following our discussion I reached out to the sales consultant to reschedule our meeting to an earlier time after changing around my schedule and making hotel reservations. I received a call from Desmond stating "Oh bad news the car is sold" he then went on to state that in fact it had been conditionally sold for several days, but he did not know about it. Is seems that whatever internal process is used to tag a vehicle as sold is not effective and the sales team are attempting to sell vehicles that are not available. In either case this represented a significant waste of my time and effort. It appears that a there needs to be a review of the sales and inventory system with clear communication to sales staff as to what the inventory actually is especially when a potential client is traveling a significant distance to purchase a vehicle.

I would NEVER let them service my Lexus. - tom

I would NEVER let them service my Lexus. Crooks. Claiming false repairs. This dealership gives a great brand a bad name.

The sales department consultant are very experienced and - Cecilia

The sales department consultant are very experienced and take good care of their customers. Am very satisfied with my interaction with the sale consultant that attended to me Am very impressed with the treatment I received from Mr Kumar

We recently bought a car through Zuhair Tauqeer, the - farzad

We recently bought a car through Zuhair Tauqeer, the Product Advisor. He is a very professional and helpful individual. He stayed with us every step of the way in order to explain to us all the details and to provide us with super helpful tips.

I just purchased my first Lexus in September. - frankiep1910

I just purchased my first Lexus in September. What a great experience! Chen, the sales representative, was very helpful and professional. Rahib was very helpful and knowledgeable, demoing the vehicle. Everything went smoothly. I would recommend Oakville Lexus to anyone who is thinking of purchasing a new vehicle. Thank you, Oakville Lexus.

******Lease Buyout and Safety Inspection - princemathew

******Lease Buyout and Safety Inspection troubles****** I originally gave Richmond Hill Lexus a 5 star review when I purchased my RX 350 in 2022. Unfortunately, I am now changing that to a 1 star rating due to my recent experience with their service department during the lease buyout process. As part of the buyout, I was told the safety inspection had to be completed at Richmond Hill Lexus. However, Ontario regulations state that any DriveON licensed inspection station (including independent mechanics) can issue a Safety Standards Certificate — there is no requirement to use the dealership. Despite this, I complied and booked an inspection on November 19. After the inspection, service advisor Brandon Wong claimed the front and rear brake pads and rotors needed replacement (approx. $2,200 + tax) and that the front window tints exceeded the legal limit. My mechanic later confirmed the brakes were good for at least 20,000 km, but since the safety had already failed, I replaced them. The tint installer confirmed the tint was 30% and legal, but I removed it anyway to comply. I returned for a second inspection on November 26, expecting the buyout to be finalized. Instead, service advisor Calvin Choi informed me that the front and rear caliper piston boots now required replacement at an additional $1,600. This was never mentioned during the first inspection, and it is hard to believe such failures occurred within a week and only 500 km of driving. I escalated the issue to Lexus Canada, who redirected me back to the dealership. The service manager, Patricia Graham, responded with a generic explanation about inspections being based on the vehicle’s “current condition.” When I challenged the inconsistency, she never replied. This raises serious concerns about transparency and fairness. I cannot help but feel penalized for not performing the repairs at their shop. Other dealerships, such as Ajax Lexus, allow customers to provide a safety certificate from any licensed inspection center — Richmond Hill Lexus does not. On top of the questionable inspection process, I had to drive 90 minutes each way twice, taking time off work, and spent $500 in inspection fees, plus the stress and inconvenience. In the end, the finance team agreed to accept a safety certificate from an external center, proving the dealership’s duplicity in handling the buyout. This experience has been costly, frustrating, and deeply disappointing. For anyone planning a lease buyout, I recommend staying far away from Richmond Hill Lexus, part of the WEINs group.

I give Belair Toyota a rating of 0 but it is not possible - Kimberly

I give Belair Toyota a rating of 0 but it is not possible on the scale provided. Feb 24, 2025 I had the first oil change on my brand new corolla cross done at Belair Toyota. The technician did not put the drain plug on the oil pan correctly. Almost all the oil leaked all over my garage floor. I discovered the problem March 10 and I had to have my car towed to Belair March 11. Initially I spoke with Josianne Parent the General Manager she reassured me my car would be ok and was helpful. I was terrifed the motor of my new car would be damaged. She also told me I wasn't the only one who had this happen and someone was let go because of this issue. I was off on holidays when the problem occurred. I had booked appointments for March 11 which I had to cancel because I had to have my car towed and had no idea how long it would take to get my car back on the road. They redid the oil change and said someone would come and clean my garage floor. They tried twice to clean my garage floor (March 12, and March 28) it didn't work. March 28th I was told by James Hodgson the service manager they would come back and clean my garage floor with a torch if the 2nd cleaning didn't work. . I was initially offered car detailing as compensation. I live out of town and I would have to leave the car there all day so I declined the detailing. I asked for the next service 1 and a free oil change instead and to have my floor cleaned. However after the 2nd failed attempt at cleaning the floor and the continued time I was loosing because of the dealerships negligence and my lack of confidence in them, I decided I no longet wanted a free oil change. I asked for a refund for the oil change, ASAP, the service 1, and for my garage floor to be cleaned with the torch. After emailing several times April 21st I was offered the credit for my oil change, the service one and my floor cleaned. Fanastic a resolution. I confirmed this would be acceptable on April 21st. It is now May 11th I still have not received my refund nor have they cleaned my garage floor. I reached out again to James Hodgson and Josianne Parent April 25th and May 5th. Both emails were ignored. In the beginning I gave Belair Toyota the benefit of the doubt to fix their mess. Mistakes are made everywhere. However now I am appalled at my treatment. I guess they thought I would just give up. I will not give up, and as a result of them ignoring me I decided to write this review. I have lost complete faith in this dealership and I would not recommend their services to anyone. The time and stress this dealership has caused me, seems to mean nothing to them. Their compensatiion offered was nothing from a giant company. I thought Toyota was a reputable company I certainly think differently now. When I purchased this car last June 2 other family memebers also purchased new vehicles from Bank Street Toyota who were amazing. Myfamily and friends are disgusted at how I have been treated. None of us nor our friends will ever go to Belair Toyota.

The service was on time and completed on schedule. The... - marilyncfehr

The service was on time and completed on schedule. The staff was polite and completed the file promptly.. Service on the vehicle was excellent. That’s why we go to Tony Graham Lexus.

I can't say enough good things about my experience at - Tina

I can't say enough good things about my experience at Bel-Air Lexus. The customer service provided by Marc Vaillancourt was exceptional from start to finish. He demonstrated integrity and established trust which made all the difference and led me to make my purchase at Bel-Air. If you are looking for quality service that matches the excellence of the brand name - go see Marc and the Bel-Air Lexus team.

I had my 2021 lexus is 300 f sport towed to lakeridge of - Colincairns807

I had my 2021 lexus is 300 f sport towed to lakeridge of Lexus after I hit rock on the 401. I was told I needed a new muffler pipe and a new oil pan for the transmission for a total cost of just over 6000 dollars. I Paid the bill to have the repairs Lexus of lakeridge said needed done. Back in April when I put my summer tires on I noticed transmission fluid on the ground so I brought my vehicle back to Lexus of lakeridge. At this time they told me that the transmission is Cracked and that the technician had missed it back in January. Here is where the fun starts with Lexus of lakeridge. I ordered a new transmission in April and to this day noone can tell me when it will arrive. My last call this morning I was told mid August however I was told mid July back in June. The service manager states to me that it is ordered and I don't know what else I can say other than sorry. I have called Lexus of Canada where I was told it's a parts department issue and they could not help me. I have loved driving my Lexus over the last 4 years. This being said I fear my car will not be fixed and will not buy another Lexus product. I also cannot recommend you buying a vehicle from Lexus of lakeridge.

Doyle was wonderful through the entire purchase process - Sandra

Doyle was wonderful through the entire purchase process and very helpful and responsive. Great experience!

I recently had my 3 yr old IS Fsport 350 ceramic coated. - lrb

I recently had my 3 yr old IS Fsport 350 ceramic coated. I was reluctant to go thru the Kingston dealership, as when I bought the car they were very deceitful with me. A terrible experience. However, after speaking with Josh, attitudes at the dealership seemed to have changed. He was eager to keep me happy, explained everything fully, and seemingly truthfully. He also gave me a very fair price. I had vowed never to go back there, but I can now recommend their service.

Bought 2 cars from them new. - steliostserghanos

Bought 2 cars from them new. Best dealer experience. No pressure on the extras but they were explained why I might want to buy them. Salesperson explained all features and they even delivered the car to the house!

Lexus of Barrie flatly refuses to guarantee that they... - dfb172

Lexus of Barrie flatly refuses to guarantee that they will not sell your personal information. Since I insisted, they refused to perform my recall or service. I am not welcome at lexus of Barrie because I want my personal information safe.