Don Valley North Lexus

My family planned to purchase an electrical car and we walked into DVN Lexus showroom. Kevin, the salesperson, was very nice and helpful. He led us to a RX450 Hybrid demo and said "feel free to get int walked into DVN Lexus showroom. Kevin, the salesperson, was very nice and helpful. He led us to a RX450 Hybrid demo and said "feel free to get into the car and review the functions of the car". When we were inside the car, an unknown salesperson suddenly opened the door of the driver side. He asked my sister to get out of the car and let his customer get into it. He was very impolite and unreasonable. No customers would like to be treated in such a manner. We told Kevin about it and he reported this incident to Ethan, the General Sales Manager. The GM said he was sorry for that but no immediate action was done. No apology was made by that salesman. It was very disappointing!! Poor reputation!!! More

I recently purchased a 2026 Lexus NX350 F Sport 3 from Don Valley North Lexus, and the entire experience was excellent from start to finish. My sales consultant, Jing Sun, was incredibly attentive, pat Don Valley North Lexus, and the entire experience was excellent from start to finish. My sales consultant, Jing Sun, was incredibly attentive, patient, and professional throughout the whole process. She took the time to truly understand my needs, answered all of my questions in detail, and made sure I felt comfortable every step of the way. Communication with her was always smooth and pleasant, and she made the entire process feel easy and enjoyable without any pressure. The dealership itself was welcoming and well-organized, and the level of service exceeded my expectations. I’m extremely happy with my new vehicle and very satisfied with the care and attention I received. I highly recommend Jing Sun and Don Valley North Lexus to anyone looking for a top-notch car-buying experience. More

I recently had a cracked windshield replaced and my seasonal tire changeover completed at Don Valley North Lexus. My service Team was Bobby Chan and his assistant Sylvia. They were very attentive and seasonal tire changeover completed at Don Valley North Lexus. My service Team was Bobby Chan and his assistant Sylvia. They were very attentive and ensured that I was well cared for and happy before I left. More

I recently purchased a vehicle and had the pleasure of dealing with 3 exceptional, very qualified and professional employees that provided me with excellent service and care. I would like to thank Celine, dealing with 3 exceptional, very qualified and professional employees that provided me with excellent service and care. I would like to thank Celine, Alyssa and Michael. They went over and above my expectation to get me into my dream Lexus. It was a pleasure dealing and meeting you all! A very satisfied customer. Andrea Carr More

We recently picked up our new car and had a fantastic experience from start to finish. Joyce was especially helpful throughout the process, knowledgeable, responsive, and genuinely attentive to our needs experience from start to finish. Joyce was especially helpful throughout the process, knowledgeable, responsive, and genuinely attentive to our needs. She made everything smooth and stress-free. We’re very happy with our new vehicle and truly appreciate the level of service we received. Highly recommend! More

Max is very good sales person, he never pushes the customer, treats as a family member. Wish him a good success! customer, treats as a family member. Wish him a good success! More

I purchased a 2026 RX350H, and unfortunately, my experience at Don Valley North Lexus was disappointing. I placed my order on 2025-11-01, dealing primarily with sales representatives Greg Krikor and experience at Don Valley North Lexus was disappointing. I placed my order on 2025-11-01, dealing primarily with sales representatives Greg Krikor and Sandy Glover, as well as finance manager Ada Cheung. Initially, everything appeared to be proceeding smoothly. However, when I returned on 2025-11-07 with a full bank draft, I was unexpectedly asked to sign a new quote, which no longer included the winter package and cargo liner that were in my original agreement. When I insisted and presented the previously signed documentation, my concerns were dismissed. As I was scheduled to leave the country on 2025-11-08, the winter tire price was added to the new quote, which made me feel that the dealership does not honour its agreements and employs questionable sales tactics. Unfortunately, the challenges did not end there. Upon picking up the car on 2025-12-01, I found that the vehicle had not been washed and there was a dent on the driver’s side door. The staff’s response was that these things happen and, as one put it, “it’s a metal box at the end of the day.” After several follow-ups, the dealership did repair the dent, but throughout the process, no one offered an apology or any form of compensation. When service agent Bobby Chan inquired about who would cover the cost of the repair, the dealership eventually agreed to take responsibility. I also sent an email to Jack Varisco and provided feedback to the dealership’s customer service department, but received no response. This appears to be standard practice at this dealership. While the decision to purchase here is yours, I cannot recommend Don Valley North Lexus based on my experience. I am willing to share documentation if needed, but will not upload it here. More

I would NEVER let them service my Lexus. Crooks. Claiming false repairs. This dealership gives a great brand a bad name. Crooks. Claiming false repairs. This dealership gives a great brand a bad name. More

I recently visited Don Valley North Lexus and had an exceptional experience from start to finish. The staff was incredibly professional, knowledgeable, and welcoming. From the moment I walked in, I felt exceptional experience from start to finish. The staff was incredibly professional, knowledgeable, and welcoming. From the moment I walked in, I felt valued and respected as a customer. More