I recently visited Don Valley North Lexus and had an exceptional experience from start to finish. The staff was incredibly professional, knowledgeable, and welcoming. From the moment I walked in, I felt valued and respected as a customer.

There CPO ( certified pre owned ) 150 point inspection is nothing but a sales tactic. Why I state that is what I experienced when I drive off the Don Valley North Lexus lot with my used 2022 RX350 sport f with 34,800 klm on it. As soon as my back tires left the lot the message centre came on LOW ON WINDOW WASHER FLUID “. How does the technician miss such a basic part of the 150 point inspection?? It’s because he couldn’t be bothered doing it. So you think you’re getting a vehicle that the salesman told you don’t worry because everything is inspected to reassure you that ur getting a good vehicle. You can imagine my disappointment at this point. I had a 400 mile journey ahead of me and no time to go back and xxxxx about this. Nobody would have cared anyway!! My RX350 is an ALL WHEEL DRIVE. When you have to replace a tire on any all wheel drive vehicle it is common knowledge at any tire centre or professional dealership that if there is 2/32” difference between any of the 3 original tire and the new tire being installed, then it is recommended to change all four. If not the handling of the vehicle will be compromised especially in an emergency situation and on any wet or snowy roads. The computer cannot compensate properly as it is getting bad information from the tires. The actual diameter of the worn tires is smaller than the newer one. Goggle this on the internet if you don’t believe me. My tires had 4/32” difference between the most worn tire at 4mm ( 5/32”) and the newer tire at 7mm (9/32”) ( these are the measurements on the mechanical fitness papers ). That’s double the recommended difference. I was sold a vehicle with a very compromised handling ability which is dangerous, especially in an emergency situation. But remember it had a CPO 150 point inspection. “WHAT A JOKE “! So much for Don Valley North Lexus caring about me and safety??? ! Most people buying vehicle would not know stuff like this and that’s what dealership are counting on and get away with short cuts like this. Then when you go back for serving they will tell you you need four new tires. I do mechanical work on many vehicles from Corvettes and presently own a Ford Shelby GT 500. I am very knowledgeable when it comes to vehicles. . I wish I could include pictures backing everything I have stated but just google it. Also on my review they responded by telling me to reach out to them. I called the WEIN’S Auto Group and spoke to a person who took down my info and told me a manager would be in contact with me soon. Never happened. Then I spoke with a representative at the same WEIN’S outfit and she did not understand anything about All Wheel Drive and tires being replaced on them. She told me she would email me her email address and I could send her pictures backing everything I was stating. She never emailed me back. Don Valley North Lexus and the WEIN’S Auto Group “ DON’T CARE “ about “ CUSTOMER SATISFACTION , SAFETY OR SERVICE. From experience with “DON VALLEY NORTH LEXUS “ shop somewhere else if you are looking for a Lexus vehicle!!!

Fantastic Interaction Once Again with the Crew from Don Valley North Lexus. This will Be my 2nd purchase with this Phenomenal Dealership, But certainly not My Last. The team of 3 that Assisted me consisted of the Attentive G.M. Bob Tsikas, whose time, and attention I very much appreciated (How's the Goat,LoL). I think this Gentleman runs a smooth Operation. Then My Sales Professional Raheel, Who Once Again made The whole car buying process a Delight from start to finish. Great communication ,and warmth of personality, I could not hand my money over fast enough, LoL. Lastly I would like to acknowledge my Lexus Tech Pro Leo. So helpful ,And kind in assisting me in learning the features of the car, and providing all the information I required to get me on my way. Cheers to Don Valley North Lexus, ​

The service department at Don Valley North Lexus is also highly rated. Customers have noted that the service managers, like Bobby Chan provide excellent recommendations and ensure a smooth service experience.

The service department at Don Valley North Lexus is also highly rated. Customers have noted that the service managers, like Bobby Chan, provide excellent recommendations and ensure a smooth service experience

Recently we had the pleasure of working with Mr.Kevin Schleifer of Donvalley North Lexus and it was an amazing experience. From the moment my wife and I walked in, we felt very welcomed and Kevin became very friendly and showed us the available choices in NX 350 Lexus cars which we wanted to purchase. He is very professional and knowledgeable, answered all our questions to our satisfaction. We could sense his genuine commitment in finding the best car to our needs and not just selling a car .From the time we met him It took only two days to get the best deal, and drive the car out from the dealership after arranging the lease. We are completely satisfied and pleased. Dr.K.Vijay