108 Ontario Kia Service Centres

I must say, my experience with Durham Kia has been - silkjennifer

I must say, my experience with Durham Kia has been nothing short of extraordinary. For the past four years, I've been grappling with an incessant car starting issue, which has left me stranded in the dead of winter on numerous occasions, sometimes for days in a row. It's not just the inconvenience but also the sheer frustration of dealing with this ongoing problem. I've been stranded over an hour and 15 minutes away from home, with roadside assistance offering no more than a mere 5km tow. Throughout this ordeal, I've visited Kia dealerships multiple times, seeking answers and a resolution. My encounters with Kia dealerships had previously left me disheartened. I received explanations ranging from a problematic battery, to a faulty starter (twice, with less than two years between replacements), and even the baffling claim that my car's winter mat was obstructing the clutch. This lack of consistency and the absence of a long-term solution had eroded my trust in my car and in Kia as a dealership and car manufacturer. It felt as though there was no genuine commitment to fixing this persistent issue. Fast forward to September 2023, after relocating to Durham, I found myself facing the same frustrating non-starting problem once again. At my wits' end, I contacted Kia's head office to share my long-standing dilemma. The initial customer service representative was compassionate, expressing a genuine concern and agreement that a resolution was warranted. However, when I was transferred to a second-tier customer service representative, things took a disappointing turn. This individual appeared inconvenienced by my call and shockingly asked, "What do you want us to do about it?" It seemed absurd to expect a company to stand by its product and rectify a recurring issue. This unhelpful representative directed me to Durham Kia, a move I approached with hesitation, given my prior experiences and the lack of interest in identifying and resolving the root cause of the problem. My reservations quickly evaporated when I had the privilege of speaking with Matt at Durham Kia. I shared my entire bewildering story with him, half-joking that I was ready to return the car since an unreliable vehicle serves no purpose. Matt, unlike anyone I'd encountered before, truly listened to my ordeal. He lightened the mood with just the right amount of humor and shared a genuine desire to uncover the real problem. In our conversation, Matt candidly acknowledged that requiring a new starter three times in the short life of a nearly five-year-old car was highly unusual. A day later, Matt called with an update. The technician had recorded the unusual sounds the car made during its failed start attempts and subsequently undertook a comprehensive investigation. They removed the starter and ran thorough tests, ultimately identifying the root issue. When Matt conveyed this revelation, I couldn't help but promise the "biggest, bestest review," and I sincerely hope this fulfills that promise. Matt and the unnamed technician(s) at Durham Kia accomplished something remarkable. They achieved in a single visit what had eluded countless previous trips to various Kia dealerships over the course of five long years. Matt and Durham Kia have won my trust and faith, and I firmly believe that this level of service and dedication should be the rule rather than the exception. Oswane Bailey, you've got a star in Matt Teves, and I implore you to spread the word about this exceptional service far and wide. Durham Kia has demonstrated the commitment, competence, and dedication that every customer deserves. Thank you, Durham Kia, for giving me my trust and peace of mind back.

"The Foster name has been associated with a car - shailen

"The Foster name has been associated with a car dealership in Scarborough for more than 60 years,but the Staff keeps getting change around ,Brought a kia sedona 2017 lasted 18 months ,engine stated misfiring,my warranty ran out kia canada said they cant help so my wife called kia foster manager was rude to wife so instead toke to my mechinic who couldnt fix ,he had said maybe timming chain,so toke it to kia foster they did the job still not working, manager said ,i know to much, i told them to what to do,but he failed to understand I ASKED Kia mechanic To check Car out if theres any parts needed.You dont have to listern to my review but Im telling you VERY BAD Experience,They could of advised me not to go ahead with and waste my money,it but greeds get the best of them,they wanted the sale. rude manager and mechanic who doesnt care about customer needs,who only cares about bottom line,if i could i would give zero

I recently called to purchase an oil filter for for 2021 - bhebden41

I recently called to purchase an oil filter for for 2021 Kia K5. Upon speaking to the receptionist she advised parts closes at 5pm. I spoke to parts and explained I knew they closed at 5pm, but could the filter be left with reception so I can buy it after work as I was working till 5pm. Upon arriving at the dealership it was apparent they close early on fridays! This wasn’t explained to me over the phone. The employee in the lot leaving tried calling the manager but wasn’t willing to swing back to help. The employee said he would make arrangements to drop it off at my work as it was close by. No call, no arrangements. 4 days go by and nothing! I called and again made the arrangements & upon getting there they still made me pay for the oil filter! I will never recommend nor use this dealership for anything! Poor service Poor communication & certainly Poor customer service!

rip off artists - mieko

The service department is horrible.. Brought in our Kia to get the control rods and ball joints replaced. We had the car serviced a week and a half earlier at Windsor Hyundai where they did point out the issue of the compromised ball joints but was able to do the wheel alignment and brought all the alignment true with the exception of the L/R camber which was out by 0.5 within exceptable limits. So when we brought in our car to Kia with replacement parts they one overcharged us on the total repair time but the worse of it is that after replacing the control rods and ball joints they threw out the alignment to a point prior when it was even touched for the first time. Windsor Hyundai got the alignment almost true on bad ball joints. Gus Revenberg Kia completely screwed the alignment after replacing the control rods and ball joints to a point prior to the suspension was even touched. They used a completely xxxxxxxx excuse for this reason.... Avoid these jokers at all costs... we're grugingly going back to Windsor Hyundai till I can find a honest competant mechanic.

Seem to pass the buck never get a straight answer was always - Sorrento

I took my 2005 Sorrento in for minor maintanence timing belt and crank sensor and they had cracked the power steering pump now blaming person I bought it from not one leak going in but not leaking coming out pumping out of power steering pump be careful more bad than good

My wife tok her Sorento in for service and it came back - Disgusted

My wife tok her Sorento in for service and it came back with black grease handprints on the hood, on the window pillar and on the door. On their website the chat woman gave me a link to send an e-mail complaint, so I copy-pasted it and sent an e-mail to the Service Manager, complete with photos of the hand prints and the work order, as proof of her visit. The complaint was completely ignored. i never got a reply.

Terrible Terrible Service, took in my 2023 Kia Sorento - karenharris5555

Terrible Terrible Service, took in my 2023 Kia Sorento the engine light was coming on. Told us the oil was overfilled and take it back to the place where we had the oil change from to drain some oil. Which the oil was NOT overfilled as I had the light on before I did an oil change! They just reset the light. Took it to a reputable Kia dealer and they said it was the catalytic converter that needed replacing...all on warranty! What is wrong with these people!! They were so worried about getting 144.00 for each thing they looked at they never bothered to deal with the actual problem. Stay away from them if you value your vehicle.

Lets get work completed that doesn't even need to be - NEVER AGAIN!!!!

Lets get work completed that doesn't even need to be done, money above anything else. mislead to the get the sales. If you want to buy a car and put money into it from day one look no further. No accountability!!!!!!!!!!!!!!!!

Took my new 2024 vehicle in for an issue and still have - Disappointed(kia

Took my new 2024 vehicle in for an issue and still have the same issue a month later. They can reproduce issue but can’t seem to fix it. Told would get call back from service within the week. Two and a half weeks later and no call back. Very disappointing since I bought new 2024 vehicle and further disappointment with lack of customer service from the service department. Wish I never purchased a KIA or had my vehicle serviced by this dealership!

In 2018, I purchased a basically fully loaded Kia... - jottoson

In 2018, I purchased a basically fully loaded Kia Sorrento from Timmins Kia. The sale was ok, and I obviously like the car but from day one, I have had very bad service from the service department. They installed a remote start and almost the next day parts are hanging down in my nearly 50 thousand-dollar car. The next service I mentioned it and she "fixed" it but a few days later, it was hanging down again. It is a 50 cent plastic piece that is broken that they were too lazy to replace as she pushed it back up there again. Three years later, it is still hanging down there. A few months later, my stereo starts making horribly loud distortion. I turned the car off and it was still doing it so i recorded a video to show them and brought it in .They said they could not reproduce the problem and let me leave without doing anything. Three years later, its still very intermittent but unfixed. With these dismissive and incompetent examples you can see why i was loathe to bring it there for any other service issues like my very expensive heated leather seats that where ripping at 2 years old (still unrepaired) or some trailer wiring recall they told me about. Last month the electronic parking brake failed. It engages whenever you put the vehicle in park so it required being towed still under the warrantee at 50k kms so it was covered by Kia. However, the next day when Kia called they said in order to fix it I would need to spend $1800 for brake (rotor and pads) above what they were going to fix. She even laughed a little when she told me the price. I told her that was an offensive quote. I have done brakes on just about every vehicle i have ever owned. Therefore, I know what is involved, I went to the site I usually use and priced out all the parts, and it was slightly less than $400 for all the parts I needed shipped from Ottawa free. I told the girl from the service department that and she said there was nothing she could do about the price. So in order to drive my car away they had to cut the seized cables and pull a fuse for the brake system. However, this is integrated into the cruise control. So now, i am driving around in an almost 50k car with no cruise control about to drive 12 hours each way on a road trip. Do you think after that i am going to love owning a Kia or ever want to buy another one. I told the girl at the service desk this, the girl who sold it to me and the sales manger but was dismissed by them all. So I have lodged complaints with Kia Canada. But I will take my business elsewhere. Martins Automotive will fix my brakes for half the price Kia quoted me. But this is the first and last Kia I ever buy.