I brought my vehicle to the dealership due to loud, - -
I brought my vehicle to the dealership due to loud, screeching noises in the rear right side while driving. Following the diagnosis, I was told the differential coupler needed to be fixed for $3500. They made this repair within two hours, however, when I received the vehicle, there was a burnt oil smell which intensified while driving. When I called to notify them of this, I was told the reason for the smell was leftover oil on the muffler and that it would go away in two days. However, half an hour after receiving the car, while driving, the loud noise started again. When I brought the car back into the dealership, they said the differential was gone and that to fix it, it would cost me an additional $6000. They also attempted to convince me that the noise had been there before I initially brought the car into the dealership, which is ridiculous. Essentially, instead of taking responsibility for the poor work of the mechanics, they resort to placing blame on others, such as myself and the tow truck that towed my vehicle to the dealership. Overall, I am very disappointed in the lack of ownership and professionalism exhibited at London Infiniti Nissan. As a 12 year patron of Infiniti, I have never had as negative of an experience as I have had at this dealership.
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