WORST PLACE EVER, DO NOT BUY FROM THEM. - Liv
WORST PLACE EVER, DO NOT BUY FROM THEM.
Went to look and purchase a 2017 Nissan Rogue, went in with 2 people, I took it for a test drive, told the salesman Zach that the car was “high tech” I was driving a civic for 20 years. I expressed my concerns about buying an SUV that had any recall on it, the assured me that the recall items were fixed, he also assured me that all problems with the vehicle was fixed. He had me sign off on everything before I actually purchased the car, saying that everything with the SUV was in working order. Apparently, this could not be done after the actual purchase. I asked for the all in price as I would be paying for it in full. After I agreed to purchase, I was told I had to meet with another guy for extra add ons and I was only given 48 hours to decide. I go back in with my information and payment, I ask to look at other vehicles because I have a bad feeling, the sakes manager Quinn, guaranteed that the vehicle would be in working order and nothing would be wrong with it because “they have to fix it all to be able to sell it.” I ask to test drive the SUV again, it’s stilling in the back waiting to get fixed up, it’s not on pavement, but the little gravel stones. I take it, test it, come back, pop the hood and see weird stuff all over the battery, I ask about it, he assured me again that everything will be taken care of and that I don’t need to worry. A few days later I come to buy the suv and they go over in the side with me, saying it’ll take me 3 months to get used to the suv, at this point, I only sit in the drivers seat as Zach goes through the car, I didn’t touch anything while he was showing me, so he has control of the buttons.
I ask about if I have issues or a problem occurs, what do I do, he said bring it here to our service department and we will get it all taken care of.
Lies… 1 week after purchase, my husband discovered the A/C is not working, I thought that can’t be, the assured me it was in working order. I called, they told me to bring it, then they claimed it was my fault and told me it would cost upwards of 1700.00 to fix. I told them it was not my fault, they said a rock went up into the vent system and it’s leaking fluid and proceeded to blame me, all while calling me by a different name. The wouldn’t let me leave until I paid 203.68. The service lady said, you’ll have to fix this, it’s going to cost x amount to fix, it’s your fault for driving on the highway, I haven’t driven on a highway in 2 years, I’m a local driver only. When I said that it was most likely from their back lot with the pebbles, they continued to blame me, but said we gave the car a wash and now you owe us the 203.68.
Now less than 90 days from purchase, the car is dead. It won’t drive for me to even take it in, but after having such a bad experience, being stressed to the point that I no longer sleep and have daily headaches because this was meant to be a safe car for my daughter and myself, I do not recommend them at all.
Also, I have found several people who have had the same issue with this dealership, blaming the customer for issues on their cars and telling them it’s going to cost them thousands of dollars to get the issues fixed when other Nissan dealerships don’t cost as much.
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