82 Ontario Honda Dealers

Zero starts ought to be an option. - Dom

Zero starts ought to be an option. Had a recall for fuel valve. Jennifer (service tech) said would only take 45mins. My Honda had winter tires on it. Went shopping across street and when I came back, she said “our technician broke a part of your car trying to remove gasket. It’s a known issue. This has happened to 5 other cars and we’ll need to keep you car indefinitely”. That was Dec2nd. They get me a rental, without snow tires, on the date of pickup. Had the biggest snowfall of the year. Honda Midland’s owner, Dick Davies, refused to credit me back the $407 fee for winter tires. After a long battle with Honda Canada, Dick Davies called me and ai calmly explained my dissatisfaction. He claimed no ownership and insinuated that I broke the car (that was in great shape when I dropped it off). Though I was calm and polite, he hung-up on me and texted me this. “ You are welcome! Please take your business somewhere else, for someone in business you are clueless! keep moaning to Honda” This, after I already told him the service there has always been good. Needless to say, he’s a pompous, arrogant person who can’t take the slightest critique that would help his dealership. Buyer beware. I recommend you drive the extra hour and go see Dan at Honda Barrie instead. Dick Davies, Peter B and Alan Sylvester (midland Honda) think of their customers as dollar signs and not as people. Sharing this so others can spare themselves from dealing with the worst service possible. Here’s the text I sent Dick and here’s his reply. You’ve been warned.

Inaccurate Carfax, honda markham it's say no claimed but - princebilly22

Inaccurate Carfax, honda markham it's say no claimed but I found out there's a 9,318 accident claimed on the car i bought to them, I want to return or compensate my financial on this, but they declined. It's far from satisfaction. I'm not happy with them.

worst service, they never return your calls will not be - sm0225

worst service, they never return your calls will not be using them again for service

Worst experience in 45 years of buying or leasing. - Avrom Brown

Worst experience in 45 years of buying or leasing. Unscrupulous business tact’s from sales manager and 2 different finance managers. After reviewing the agreement 2 option packages wee inserted. After much discussion I was told I had to take them because they gave me such a high trade value the shortfall they claimed had to be made up. Such a ridiculous statement. It was finally agreed to remove both. My mistake was not reviewing the final agreement and in it was one option package ready inserted. The fiancé manager, Tammy Sodhi said it was too late. My account executive was in shock as he was part of the agreed discussion. I have advised Honda Canada and awaiting their response. I advises all this in my circle of influence To stay clear of Toronto Honda and deal elsewhere such as Oshawa Whitby Honda or Midtown Honda.

Just picked up my CRV Sport this morning, my product - Le

Just picked up my CRV Sport this morning, my product advisor is Ianna, she is knowledgeable and much passionated, anyone is looking into a new or used vehicle, she's definitely a great help, recommended.

I recently purchased a 2025 Honda CR-V from Kingston - Michael Arthur

I recently purchased a 2025 Honda CR-V from Kingston Honda, and my experience was fantastic! Daniel Lopes, my product specialist, was knowledgeable, professional, and incredibly helpful throughout the entire process. He took the time to understand my needs, answered all my questions, and ensured a seamless buying experience. The team at Kingston Honda made me feel valued as a customer, and I’m thrilled with my new CR-V. Highly recommend Daniel and the Kingston Honda team!

Bought a Honda civic at kanata Honda - love the car - - Frustrated

Bought a Honda civic at kanata Honda - love the car - sales person was great- my problem was with some service I had on a tire - I had a tire fixed - the next day tire was flat - I called two consecutive days to ask on advice to get it fixed - both days I called at least five times and no answer - when I did get thru I got a person who took my name and number and told me I would get a call back before the end of the day! I have never got a call back and that was over a week ago! I know it’s a busy time of year but a call doesn’t take that long!!! Does it!! Also I have a recall on a safety issue with fuel - and they told me it could be scheduled for Jan 21st - really a safety recall and not able to do for a month!! I really frustrated with lack of follow-up calls and length of time to a safety recall! Time to deal elsewhere!!!

Went in with my grandma to get her car diagnosed. - Sayed.smith

Went in with my grandma to get her car diagnosed. Waited hours for an unclear explanation of it. Took it to another dealer, and the kind gentleman who helped us told us that the setting was just turned off. Makes you wonder what "diagnosis" was actually performed and what we were charged for it. Scummy feeling, DO NOT recommend at all

By far the worst dealer in Thunder Bay. - Honda Fit Owner

By far the worst dealer in Thunder Bay. Service department is embarrassing, no updates on vehicle status and they don’t answer the phone. The Advisor is a sick old man who has been charged with child ****. The fact he’s the first person you see when you walk into the service department is degrading to the brand itself. Love Honda, it’s a shame they ruined it for Thunder Bay.

We were on our way to Toronto and our transmission light - Janet

We were on our way to Toronto and our transmission light came on so we stopped in and they took us right away. That’s what I call customer service. A big thank you to Jayden Mulligan and Matt Basaraba for their help.

First and last time bringing my car here for service. - Customer

First and last time bringing my car here for service. The only reason I decided to try them is because they perform warranty work on the weekend. Certainly hope the work is more professional than the so called service staff. The rude and condescending attitude from the long dark haired girl in the service area was far from “Ideal”.

Avoid IMAGE HONDA, Centennial Pkwy in Hamilton if you - Not happy in Hamilton

Avoid IMAGE HONDA, Centennial Pkwy in Hamilton if you can. Unbelievable experience with this crowd. The last Friday in January, I bought a used Honda Fit with low mileage for top dollar - to be expected given the lack of cars for sale. Everyone seemed friendly. Unfortunately, the sale was done in a rush at the end of the day and the finance woman told me she'd noticed we always used Krown Rust. She told me that I wouldn't be able to use it on the 2020 Fit because it would gum up the electronics. So she sold me an oil deal that I shouldn't have agreed to - and sent me the details that evening. Upon reading about it, I realized that this $1099 plus tax oil treatment would do nothing to protect the underside of the car which is what I had told her I needed. I left phone messages and emailed her and the salesman saying I did not want the treatment. They cancelled it - which was good. On the Monday, I spoke to my 30-year trusted garage mechanic and he said it wasn't true. I could still do the rust prevention on the underside of newer cars. So, in my opinion, she tried to sell this to me under false pretenses. The managers Rick and Amy eventually said that Honda "does not recommend" Krown. But that is SO NOT what she told me. In my opinion, she lied. That was my FIRST bad experience. The SECOND was that when I bought the 2020 Fit, I traded in our old 2011 one but a couple of days later, realized I shouldn’t have. My son suddenly needed a car as he was moving out. So I texted the salesman back, but he said it was already gone. The manager later told me that this was true and that the deal had later fallen through – though I had no way to check that. Wow, what a fast sale!!... hardly time to clean the car up! A week or more later, I got a text from the salesman to say I'd left the 407 transponder in the car and he'd leave it at the desk for me to pick up. He did not tell me that the car was now available. When I came in, the car was in the lot, for sale! I couldn't believe it. We needed a car and, as we knew about the good maintenance history of this one, we sucked up the loss and repurchased it. I felt that the salesman had not told me the truth. When I told the story to the second salesman about how TWICE I’d been shafted and did not trust the dealership, I also asked for a new set of tires that were needed as a gesture of good will. They did include them in the deal – which I thought was good. Still, if they had no culpability, why would they have agreed? But then came the THIRD and worst experience of all. On the long weekend in May, as my son was driving north, the oil light came on and the engine started smoking. They pulled over on the highway and were towed to a wonderful garage in Keswick. The garage called to say the engine had burned out and needed replacing. There was no plug in the underside oil pan – and no oil. They said we should complain to whoever changed the oil on that car. You can guess – it was IMAGE HONDA. I called to complain and they were not helpful. Rick, the manager, did call the garage in Keswick who told him that it was obvious the plug had fallen out. It must have been installed improperly and slowly gotten loose. We found oil on my son’s outdoor parking spot which must have been dropping for awhile. But Rick and Amy refused to admit this was the case – and offered the lamest excuses – arguing with every point, including what the Keswick garage had said. They could offer no explanation for how it had happened, and took no responsibility. Naturally, sadly, this happened three days after the three-month warranty expired! STAY AWAY! Can’t trust them. Go to Sterling Honda if you can. They've always been very helpful and have better ratings.

I purchased a 2020 Honda Honda CRV and I love it the - horsegirl174

I purchased a 2020 Honda Honda CRV and I love it the service was great. Calvin was great to deal with. He also reached out after to see if I had any issues with it. I would most definitely recommend going to this dealership.

Very poor service for a loyal customer. - Suri

Very poor service for a loyal customer. All they care about is how they can scam the customer and make money. At 50k they asked me to change my transmission oil and make a bill over $300. When I had a issue with one of my devices in the car they want to charge for me even the car is under warranty. All fairly tales when you buy a new car and when time goes they treat you as crap. I will never go there again.

The service we reserved at Dow Honda from Peter and Fabio - sameena1626

The service we reserved at Dow Honda from Peter and Fabio was thorough and very helpful. We appreciated their patience, advice, and kindness. We chose them over other Honda dealers for their advice and experience. Thank you again! Highly recommend. Five stars without a doubt :)

I just got my Honda CR-V. - professorkabir

I just got my Honda CR-V. This is the second Honda CR-V I bought from this dealership. This time Mr. John Haralambakos handles the sale. It was a very pleasant experience. John is a true professional and a perfect gentleman. I had to do some paperwork with Mr. Leo Jeon; a really nice person and a true professional. I have been dealing with this dealership for more than five years, and I am a very satisfied and loyal customer.

When I bought my Civic Si, I paid for one upgrade to the - Zoltan

When I bought my Civic Si, I paid for one upgrade to the wheels and floor mats. I negotiated that the original wheels be included as well. When I showed up to pick up the car, they tried to renege on that deal. More recently I bought new winter tires there. Before long my tires were flat due to corrosion on the allow wheels and I had to buy two new tires. I suspect that they didn't clean off the corrosion and use bead sealer to check for leaks like they should have. They accepted no responsibility and between cleaning the corrosion and buying two new tires I was out $1,000. Cleaning off the corrosion is supposed to be done when you get new tires put on as part of that service. But they found a way to charge double. Clean the corrosion first, then call the customer two days later to tell them the tire isn't safe and needs to be replaced. So shady and/or incompetent. Either way, they don't respect their customers. They no longer offer shuttle services. I brought my car in for a 1pm appointment for tires and by 5pm it wasn't ready yet. Shop foreman was condescending and rude. They assume you are stupid and treat you as such. Stay as far away as possible.

I purchased a new Honda vehicle from this dealership - peterwbarry

I purchased a new Honda vehicle from this dealership several years ago. There was an issue with the warranty start date as my new vehicle had previously been ordered by another customer who didn't like the exterior color so he ordered another car from them but in a different color. The issue was that Honda Downtown had already registered the start date for the new car warranty for 45 days earlier which was supposed to be the delivery date of this vehicle to the previous customer. I noticed this discrepancy when I took delivery of my new car from them and I even had the General Manager initial on my copy of the Bill of Sale that he would amend the warranty start date with Honda Canada. This apparently was never done as I noticed this oversight about 6 months ago. I called the dealership and spoke to my sales rep and he apologized for the oversight on behalf of the dealer (but this was not my sales reps error). So I called and spoke to the new General Manager as the previous GM was no longer working there. Anyhow the new GM wouldn't amend the warranty start date as I couldn't find my copy of the BOS with the previous GM's initials on it. Honda Canada was fully aware of the warranty start date discrepancy as I had called them when I first took delivery of my new car. I also notified them again about 6 months ago when I realized that the dealership still had not done their originally promised due diligence to amend the new vehicle warranty start date to my original date of delivery. Honda Canada promised me that I would be covered for an extra 45 days in the event that I had a warranty claim. The issue that I have is not with Honda Canada but with the previous GM at this dealership who never did his due diligence to change the warranty start date to my actual date of delivery on my new Honda vehicle and then the present GM refusing to amend the warranty start date for me because I didn't have my copy of the BOS with the previous GM's initials on it. My sales rep at the dealership who still works there knew about this issue so he should have informed the new GM that this issue had actually happened. Honda Downtown really dropped the ball by failing to do their original due diligence and even after a change in General Manager they still refused to amend the warranty start date. As a result of this issue, my trust in this dealership would score a 1 out of 10!

We needed a vehicle to replace our 15-year-old Corolla, - Jacqueline

We needed a vehicle to replace our 15-year-old Corolla, and had decided on a newer CRV… then we learned that we had to travel 1400 km to Orangeville for a family funeral. My son, who was driving, had to be back at work before we did so we decided to check Orangeville Honda and see what they had. From the minute I called, Kim made it clear that she was going to make it happen for us - and she did, with caring and kindness and efficiency and absolute competence. When we went to pick it up, everything was ready, and our long drive home was as enjoyable as an exhausting marathon can be, thanks to her hard work and dedication. Kim made buying a car fun, even in difficult circumstances. She’s a gem. Oh, and the car is great too, but it’s the incredible service that made the whole thing such a positive experience. Thanks Kim.

The worst service I ever had for repair to my CRV they - sandylcarlton

The worst service I ever had for repair to my CRV they told me one price total 1700.00 then charged me 2000.00 for work I didn’t concentrate to they totally ripped me off as a senior and a woman so beware get the quote in writing before you agree to anything they lie through there teeth to take advantage of you

Great staff. Very knowledgeable. My vehicle oil change... - Driller14

Great staff. Very knowledgeable. My vehicle oil change and inspection was done on time as promised. Good well done. Had a long chat with Scott Ryan in sales department

I had a great and easy experience with both the sales - ramsay

I had a great and easy experience with both the sales team and the management team. I highly recommend buying your next car from Bolton Honda.

Brought my vehicle to the dealership to replace a broken - Disappointed

Brought my vehicle to the dealership to replace a broken turn signal and thought I would allow them to do my oil change while it was there. Only to discover the following day, the cover plate was not screwed back on securely and began to drag on the floor. Ruined my weekend plans as I had to return on a Saturday morning to get this fixed. No attempt to make up for the mistake except to offer a car wash. What ever happened to customer service? Not planning to bring my vehicle back here unless I really need to.

We just purchased a 2020 CRV from Henley Honda. - terristeingart22

We just purchased a 2020 CRV from Henley Honda. We were very impressed with the friendly service from the moment we walked through the doors. All of the salesmen were busy, so the Manager quickly came to our service. He was super knowledgeable, friendly and personable. Our experience got even better as we were later introduced to Levi the Sales Representative. He was exactly what we look for in a Car Salesman....friendly, full of helpful information, willing to answer our questions and not pushy at all. He spent 3 weeks searching for the CRV that we had in mind. It was so exciting when he found just what we were looking for. The paper work at Henley Honda is kept simple with no crazy hidden costs. When we picked it up, Levi patiently went through all of the features of the vehicle and even hooked up my phone to the system. He is a super friendly and topnotch Salesman. Thank you Henley Honda for a great experience and an awesome vehicle.

My first car was a Honda Civic. - LDM

My first car was a Honda Civic. And here I am in 2024 still driving a Honda. Between the Honda brand and the salesperson(s) with whom I've dealt with in the last few years, I've been very pleased and know that I can count on Honda (especially our saleperson) to answer all of our questions.

I appreciate cooperation and guidance provided by Hakan, - Amit Patel

I appreciate cooperation and guidance provided by Hakan, he is very friendly and knowledgeable person.

Moe helped us with our purchase. - Abdulkarim

Moe helped us with our purchase. Working with Moe was pleasant, Friendly, patient, and professional salesman who made this an enjoyable car buying experience. Thanks to the whole kitchener Honda team

Our daughter Who is the university student just picked up - Ddj3

Our daughter Who is the university student just picked up her first new car. Even though it is a used Vehicle it is a new for her . Our experience at Georgetown Honda was exceptional. Rohit was incredibly kind and not at all pushy making us feel comfortable and respected throughout the entire process. He took The time to understand our needs, and provided us with all necessary information Sheena assisted us with the paperwork and financing options. She was patient and thoroughly explained every detail which was particularly important as this was our daughter’s first big purchase. She made this process ivery smooth and stress-free. Their professionalism and customer focussed approach truly stood out, making this a pleasant car buying experience for our daughter. Thank you Rohit and Sheena! Johnson Family

We just purchased our vehicle from Blue Mountain Honda. - hstrombol

We just purchased our vehicle from Blue Mountain Honda. Our sales person was Matt, and what a delight it was having him assist and guide us. Matt was courteous, very knowledgeable, always smiling, very understanding and helpful. We took our time and visited other dealerships, investigating other vehicles, all the while Matt patiently allowed us to fulfill our needs. Matt welcomed us back and ensured we were happy with our investigation. He patiently reviewed our interest and gave us the opportunity to view other vehicles at his dealership so that we had no doubts in our purchase. He worked diligently to fulfill and assist us with certain things we requested. It was a great pleasure dealing with Matt. We did not feel pressured and enjoyed his attention to matters. All other staff we dealt with were also very pleasant and accommodating. Thank You for the attention to our needs. Harry and Rina.

I highly recommend dealing with Anthony Estrada at - pmascia

I highly recommend dealing with Anthony Estrada at Hamburg Honda. He was extremely helpful, informative and took care of our needs in a timely fashion. We would without a doubt deal with him again .