82 Ontario Honda Dealers

I was called all sorts of names and called my father and - Kapower73

I was called all sorts of names and called my father and f words because I came to charge my car at the charge point at this location by mangers. They followed me across the road till I called 911. Never have anyone or company treat me like this.

Khaled Zayet was an outstanding salesperson who treated - Joan Short

Khaled Zayet was an outstanding salesperson who treated us, and elderly couple, with great respect and personal care for our needs.. a true gentleman who showed great patience and took time to explain everything without ever making us feel hurried or harrassed. My husband can write his own review but I needed to say a big thank you to Khaled for helping us buy our first new car since 1972. He is a star of Honda Hunt Club for his knowledge, personal skills and clarity. We are hoping that the negative reviews of your service department will not disappoint after our great experience with Khaled .

I am 80 years old and over this time I have purchased - fredleet

I am 80 years old and over this time I have purchased many vehicles however never have I been witness to the service I received from Amjad Al Bochi and the sales manager of Mississauga Honda these folks went well above normal sales marketing to make be comfortable with an as-is purchase the salesmen Amjad Al Bochi tested the vehicle and gave his report I was out of province and the sales manager made sure I was aware of the Carfax issues I recommend you take your best friend or family to these good people you will not be disappointed with the service I am sure !! Fred Leet Sydney Mines Nova Scotia

Zero starts ought to be an option. - Dom

Zero starts ought to be an option. Had a recall for fuel valve. Jennifer (service tech) said would only take 45mins. My Honda had winter tires on it. Went shopping across street and when I came back, she said “our technician broke a part of your car trying to remove gasket. It’s a known issue. This has happened to 5 other cars and we’ll need to keep you car indefinitely”. That was Dec2nd. They get me a rental, without snow tires, on the date of pickup. Had the biggest snowfall of the year. Honda Midland’s owner, Dick Davies, refused to credit me back the $407 fee for winter tires. After a long battle with Honda Canada, Dick Davies called me and ai calmly explained my dissatisfaction. He claimed no ownership and insinuated that I broke the car (that was in great shape when I dropped it off). Though I was calm and polite, he hung-up on me and texted me this. “ You are welcome! Please take your business somewhere else, for someone in business you are clueless! keep moaning to Honda” This, after I already told him the service there has always been good. Needless to say, he’s a pompous, arrogant person who can’t take the slightest critique that would help his dealership. Buyer beware. I recommend you drive the extra hour and go see Dan at Honda Barrie instead. Dick Davies, Peter B and Alan Sylvester (midland Honda) think of their customers as dollar signs and not as people. Sharing this so others can spare themselves from dealing with the worst service possible. Here’s the text I sent Dick and here’s his reply. You’ve been warned.

To: The management of Kanata Honda I am writing to - tess

To: The management of Kanata Honda I am writing to formally express my disappointment with the service I received at your service department. As a loyal costumer who recently purchased a brand new HR-V from your dealership in March 2024, I expected a level of professionalism and efficiency that unfortunately was not met. In June 2024, after 3 months of purchase, I noticed that the HPD kit trim on my vehicle was loosening. I scheduled an appointment to have it replaced, and I even received a confirmation message for my booking. However, upon arriving for my scheduled appointment, I was informed by one of your service agents that there was no record of my appointment, and I would need to book another one. Despite showing my confirmation message , the agent refused to acknowledge the error or provide assistance. Thankfully Adam intervened and managed to get the car checked. After the inspection, I was told that the necessary parts would be ordered, and I would be contacted when they arrived. Since then, I have received no updates. After waiting for a considerable amount of time, I called yesterday March 28, 2025 to book an appointment for the part replacement. To my frustration, the agent told me to bring the car back for another inspection before ordering the parts- despite the fact that my car had already been checked twice. This unnecessary delay and lack of communication are unacceptable. To make things worse, after realizing that bringing my car was unnecessary, I called multiple times, requested a call back and left a message but no one returned my calls. I attempted to call at least 5 more times, but my calls went unanswered. This level of service is extremely disappointing. As a paying customer, I expect a clear communication, professionalism, and efficiency-none of which I have experienced. I kindly asked the management of Kanata Honda to address this matter with your service department and ensure that your staff is properly trained in handling customer concerns. No customer should go through such FRUSTRATION and INCONVENIENCE over a part replacement. I would appreciate a prompt resolution to this matter, as I still need my HPD kit trim replaced.

I am extremely disappointed with the experience at - Armani

I am extremely disappointed with the experience at Markham Honda, specifically with Danish Paracha, the Financial Services Manager. He took advantage of someone with autism by proceeding with a car sale despite there being a prior agreement in place. This kind of unethical and exploitative behavior is unacceptable, especially from someone in a position of trust at a reputable dealership. Consumers deserve transparency, honesty, and integrity when making such significant financial decisions. I strongly urge others to be cautious when dealing with him and to ensure they fully understand every aspect of their purchase before signing anything. Markham Honda should address this matter seriously to prevent further exploitation of vulnerable customers.

Horrible customer service. - firsttimecarbuyer

Horrible customer service. No regard for ethical business, they are just after your money. If you are working with TJ, Andrew or Brian (the GM) they will scam you! I truly wish I had looked at the other reviews before walking into this dealership because they all say the same thing.

Just picked up my CRV Sport this morning, my product - Le

Just picked up my CRV Sport this morning, my product advisor is Ianna, she is knowledgeable and much passionated, anyone is looking into a new or used vehicle, she's definitely a great help, recommended.

I recently purchased a 2025 Honda CR-V from Kingston - Michael Arthur

I recently purchased a 2025 Honda CR-V from Kingston Honda, and my experience was fantastic! Daniel Lopes, my product specialist, was knowledgeable, professional, and incredibly helpful throughout the entire process. He took the time to understand my needs, answered all my questions, and ensured a seamless buying experience. The team at Kingston Honda made me feel valued as a customer, and I’m thrilled with my new CR-V. Highly recommend Daniel and the Kingston Honda team!

Booked an appointment for a recall fuel pump replacement. - Iankeating

Booked an appointment for a recall fuel pump replacement. Appointment was 1:30. Came back 3:00. They did even look at the vehicle at this point. If you leave the vehicle with them, they will service others ahead of you. Horrible service department.

We were on our way to Toronto and our transmission light - Janet

We were on our way to Toronto and our transmission light came on so we stopped in and they took us right away. That’s what I call customer service. A big thank you to Jayden Mulligan and Matt Basaraba for their help.

First and last time bringing my car here for service. - Customer

First and last time bringing my car here for service. The only reason I decided to try them is because they perform warranty work on the weekend. Certainly hope the work is more professional than the so called service staff. The rude and condescending attitude from the long dark haired girl in the service area was far from “Ideal”.

Avoid IMAGE HONDA, Centennial Pkwy in Hamilton if you - Not happy in Hamilton

Avoid IMAGE HONDA, Centennial Pkwy in Hamilton if you can. Unbelievable experience with this crowd. The last Friday in January, I bought a used Honda Fit with low mileage for top dollar - to be expected given the lack of cars for sale. Everyone seemed friendly. Unfortunately, the sale was done in a rush at the end of the day and the finance woman told me she'd noticed we always used Krown Rust. She told me that I wouldn't be able to use it on the 2020 Fit because it would gum up the electronics. So she sold me an oil deal that I shouldn't have agreed to - and sent me the details that evening. Upon reading about it, I realized that this $1099 plus tax oil treatment would do nothing to protect the underside of the car which is what I had told her I needed. I left phone messages and emailed her and the salesman saying I did not want the treatment. They cancelled it - which was good. On the Monday, I spoke to my 30-year trusted garage mechanic and he said it wasn't true. I could still do the rust prevention on the underside of newer cars. So, in my opinion, she tried to sell this to me under false pretenses. The managers Rick and Amy eventually said that Honda "does not recommend" Krown. But that is SO NOT what she told me. In my opinion, she lied. That was my FIRST bad experience. The SECOND was that when I bought the 2020 Fit, I traded in our old 2011 one but a couple of days later, realized I shouldn’t have. My son suddenly needed a car as he was moving out. So I texted the salesman back, but he said it was already gone. The manager later told me that this was true and that the deal had later fallen through – though I had no way to check that. Wow, what a fast sale!!... hardly time to clean the car up! A week or more later, I got a text from the salesman to say I'd left the 407 transponder in the car and he'd leave it at the desk for me to pick up. He did not tell me that the car was now available. When I came in, the car was in the lot, for sale! I couldn't believe it. We needed a car and, as we knew about the good maintenance history of this one, we sucked up the loss and repurchased it. I felt that the salesman had not told me the truth. When I told the story to the second salesman about how TWICE I’d been shafted and did not trust the dealership, I also asked for a new set of tires that were needed as a gesture of good will. They did include them in the deal – which I thought was good. Still, if they had no culpability, why would they have agreed? But then came the THIRD and worst experience of all. On the long weekend in May, as my son was driving north, the oil light came on and the engine started smoking. They pulled over on the highway and were towed to a wonderful garage in Keswick. The garage called to say the engine had burned out and needed replacing. There was no plug in the underside oil pan – and no oil. They said we should complain to whoever changed the oil on that car. You can guess – it was IMAGE HONDA. I called to complain and they were not helpful. Rick, the manager, did call the garage in Keswick who told him that it was obvious the plug had fallen out. It must have been installed improperly and slowly gotten loose. We found oil on my son’s outdoor parking spot which must have been dropping for awhile. But Rick and Amy refused to admit this was the case – and offered the lamest excuses – arguing with every point, including what the Keswick garage had said. They could offer no explanation for how it had happened, and took no responsibility. Naturally, sadly, this happened three days after the three-month warranty expired! STAY AWAY! Can’t trust them. Go to Sterling Honda if you can. They've always been very helpful and have better ratings.

I purchased a 2020 Honda Honda CRV and I love it the - horsegirl174

I purchased a 2020 Honda Honda CRV and I love it the service was great. Calvin was great to deal with. He also reached out after to see if I had any issues with it. I would most definitely recommend going to this dealership.

Very poor service for a loyal customer. - Suri

Very poor service for a loyal customer. All they care about is how they can scam the customer and make money. At 50k they asked me to change my transmission oil and make a bill over $300. When I had a issue with one of my devices in the car they want to charge for me even the car is under warranty. All fairly tales when you buy a new car and when time goes they treat you as crap. I will never go there again.

Just a bought a 2025 civic hybrid touring from them. - karan77batra

Just a bought a 2025 civic hybrid touring from them. Initially booked a black civic but with all of the recalls that Honda just put out, the salesperson John told me I could not get the black on my delivery date and all other colors were available and since I had already sold my current car and needed the new one ASAP, I decided to go with the blue as it was the only other dark color. The day before the delivery the salesperson John sends me pics of my car and I see that it has grey/white seats which I was not made aware of before. The black only comes with black seats and logically I assumed they will provide a car with black seats since I never requested for white/grey seats but they don't think the color of the seats is a big enough deviation to let the customer know apparently. After refusing delivery for the Blue with white/grey seats they asked me to choose another color since they don't have any blue with black seats either. Ultimately had to go with a white car since I do not like any of the colors. Although white is okay for my taste but I went out to buy a dark colored car and had to take one that is farthest from my preference all because of the incompetence of Honda and this dealership. Also, They markup all cars with a 2000$ package that includes free windshield replacements, GPS etc. Most of these items are already in the car or available with an insurance. I managed to get these markups removed but they wouldn't sell the car without mats. Now I have 240$ mats sitting at home because I never wanted them. Already bought aftermarket mats. They make you sign an agreement that states you cannot pay off the financing before 6 months and if you do, you have to pay Westgate Honda a fine of 1000$. which is sort of Illegal since the Honda Financial Services Canada Website clearly states "All retail loans from HFS are open. You may pay the full balance at any time without prepayment penalties."

I just got my Honda CR-V. - professorkabir

I just got my Honda CR-V. This is the second Honda CR-V I bought from this dealership. This time Mr. John Haralambakos handles the sale. It was a very pleasant experience. John is a true professional and a perfect gentleman. I had to do some paperwork with Mr. Leo Jeon; a really nice person and a true professional. I have been dealing with this dealership for more than five years, and I am a very satisfied and loyal customer.

When I bought my Civic Si, I paid for one upgrade to the - Zoltan

When I bought my Civic Si, I paid for one upgrade to the wheels and floor mats. I negotiated that the original wheels be included as well. When I showed up to pick up the car, they tried to renege on that deal. More recently I bought new winter tires there. Before long my tires were flat due to corrosion on the allow wheels and I had to buy two new tires. I suspect that they didn't clean off the corrosion and use bead sealer to check for leaks like they should have. They accepted no responsibility and between cleaning the corrosion and buying two new tires I was out $1,000. Cleaning off the corrosion is supposed to be done when you get new tires put on as part of that service. But they found a way to charge double. Clean the corrosion first, then call the customer two days later to tell them the tire isn't safe and needs to be replaced. So shady and/or incompetent. Either way, they don't respect their customers. They no longer offer shuttle services. I brought my car in for a 1pm appointment for tires and by 5pm it wasn't ready yet. Shop foreman was condescending and rude. They assume you are stupid and treat you as such. Stay as far away as possible.

I purchased a new Honda vehicle from this dealership - peterwbarry

I purchased a new Honda vehicle from this dealership several years ago. There was an issue with the warranty start date as my new vehicle had previously been ordered by another customer who didn't like the exterior color so he ordered another car from them but in a different color. The issue was that Honda Downtown had already registered the start date for the new car warranty for 45 days earlier which was supposed to be the delivery date of this vehicle to the previous customer. I noticed this discrepancy when I took delivery of my new car from them and I even had the General Manager initial on my copy of the Bill of Sale that he would amend the warranty start date with Honda Canada. This apparently was never done as I noticed this oversight about 6 months ago. I called the dealership and spoke to my sales rep and he apologized for the oversight on behalf of the dealer (but this was not my sales reps error). So I called and spoke to the new General Manager as the previous GM was no longer working there. Anyhow the new GM wouldn't amend the warranty start date as I couldn't find my copy of the BOS with the previous GM's initials on it. Honda Canada was fully aware of the warranty start date discrepancy as I had called them when I first took delivery of my new car. I also notified them again about 6 months ago when I realized that the dealership still had not done their originally promised due diligence to amend the new vehicle warranty start date to my original date of delivery. Honda Canada promised me that I would be covered for an extra 45 days in the event that I had a warranty claim. The issue that I have is not with Honda Canada but with the previous GM at this dealership who never did his due diligence to change the warranty start date to my actual date of delivery on my new Honda vehicle and then the present GM refusing to amend the warranty start date for me because I didn't have my copy of the BOS with the previous GM's initials on it. My sales rep at the dealership who still works there knew about this issue so he should have informed the new GM that this issue had actually happened. Honda Downtown really dropped the ball by failing to do their original due diligence and even after a change in General Manager they still refused to amend the warranty start date. As a result of this issue, my trust in this dealership would score a 1 out of 10!

We needed a vehicle to replace our 15-year-old Corolla, - Jacqueline

We needed a vehicle to replace our 15-year-old Corolla, and had decided on a newer CRV… then we learned that we had to travel 1400 km to Orangeville for a family funeral. My son, who was driving, had to be back at work before we did so we decided to check Orangeville Honda and see what they had. From the minute I called, Kim made it clear that she was going to make it happen for us - and she did, with caring and kindness and efficiency and absolute competence. When we went to pick it up, everything was ready, and our long drive home was as enjoyable as an exhausting marathon can be, thanks to her hard work and dedication. Kim made buying a car fun, even in difficult circumstances. She’s a gem. Oh, and the car is great too, but it’s the incredible service that made the whole thing such a positive experience. Thanks Kim.

The worst service I ever had for repair to my CRV they - sandylcarlton

The worst service I ever had for repair to my CRV they told me one price total 1700.00 then charged me 2000.00 for work I didn’t concentrate to they totally ripped me off as a senior and a woman so beware get the quote in writing before you agree to anything they lie through there teeth to take advantage of you

Great staff. Very knowledgeable. My vehicle oil change... - Driller14

Great staff. Very knowledgeable. My vehicle oil change and inspection was done on time as promised. Good well done. Had a long chat with Scott Ryan in sales department

I had a great and easy experience with both the sales - ramsay

I had a great and easy experience with both the sales team and the management team. I highly recommend buying your next car from Bolton Honda.

Brought my vehicle to the dealership to replace a broken - Disappointed

Brought my vehicle to the dealership to replace a broken turn signal and thought I would allow them to do my oil change while it was there. Only to discover the following day, the cover plate was not screwed back on securely and began to drag on the floor. Ruined my weekend plans as I had to return on a Saturday morning to get this fixed. No attempt to make up for the mistake except to offer a car wash. What ever happened to customer service? Not planning to bring my vehicle back here unless I really need to.

We just purchased a 2020 CRV from Henley Honda. - terristeingart22

We just purchased a 2020 CRV from Henley Honda. We were very impressed with the friendly service from the moment we walked through the doors. All of the salesmen were busy, so the Manager quickly came to our service. He was super knowledgeable, friendly and personable. Our experience got even better as we were later introduced to Levi the Sales Representative. He was exactly what we look for in a Car Salesman....friendly, full of helpful information, willing to answer our questions and not pushy at all. He spent 3 weeks searching for the CRV that we had in mind. It was so exciting when he found just what we were looking for. The paper work at Henley Honda is kept simple with no crazy hidden costs. When we picked it up, Levi patiently went through all of the features of the vehicle and even hooked up my phone to the system. He is a super friendly and topnotch Salesman. Thank you Henley Honda for a great experience and an awesome vehicle.

I appreciate cooperation and guidance provided by Hakan, - Amit Patel

I appreciate cooperation and guidance provided by Hakan, he is very friendly and knowledgeable person.

Moe helped us with our purchase. - Abdulkarim

Moe helped us with our purchase. Working with Moe was pleasant, Friendly, patient, and professional salesman who made this an enjoyable car buying experience. Thanks to the whole kitchener Honda team

the service department is the worst I've ever dealt - pissedoff

the service department is the worst I've ever dealt with,. service manager is a pompous xxx and is very condescending and talks down at people especially to my wife when she unfortunately has to deal with Jason and the other older fellow at the desk. Trying to get warranty work done there is just a terrible experience no one cares and you get jerked around by the staff at the desk. no one answers the phone and when you do leave a message you might get called back in a week but more than likely you won't. No wonder they are rated so poorly. every experience with the service department has been atrocious i tell every one i can not to buy a honda for the sole reason of having to deal with service department .I've called and filed complaints with honda canada but they are independently owned so nothing is going to be done. Do Not Buy a Vehicle from this dealership ever.

Our daughter Who is the university student just picked up - Ddj3

Our daughter Who is the university student just picked up her first new car. Even though it is a used Vehicle it is a new for her . Our experience at Georgetown Honda was exceptional. Rohit was incredibly kind and not at all pushy making us feel comfortable and respected throughout the entire process. He took The time to understand our needs, and provided us with all necessary information Sheena assisted us with the paperwork and financing options. She was patient and thoroughly explained every detail which was particularly important as this was our daughter’s first big purchase. She made this process ivery smooth and stress-free. Their professionalism and customer focussed approach truly stood out, making this a pleasant car buying experience for our daughter. Thank you Rohit and Sheena! Johnson Family

We just purchased our vehicle from Blue Mountain Honda. - hstrombol

We just purchased our vehicle from Blue Mountain Honda. Our sales person was Matt, and what a delight it was having him assist and guide us. Matt was courteous, very knowledgeable, always smiling, very understanding and helpful. We took our time and visited other dealerships, investigating other vehicles, all the while Matt patiently allowed us to fulfill our needs. Matt welcomed us back and ensured we were happy with our investigation. He patiently reviewed our interest and gave us the opportunity to view other vehicles at his dealership so that we had no doubts in our purchase. He worked diligently to fulfill and assist us with certain things we requested. It was a great pleasure dealing with Matt. We did not feel pressured and enjoyed his attention to matters. All other staff we dealt with were also very pleasant and accommodating. Thank You for the attention to our needs. Harry and Rina.