82 Ontario Honda Dealers

I recently purchased a 2025 Honda CR-V from Kingston - Michael Arthur

I recently purchased a 2025 Honda CR-V from Kingston Honda, and my experience was fantastic! Daniel Lopes, my product specialist, was knowledgeable, professional, and incredibly helpful throughout the entire process. He took the time to understand my needs, answered all my questions, and ensured a seamless buying experience. The team at Kingston Honda made me feel valued as a customer, and I’m thrilled with my new CR-V. Highly recommend Daniel and the Kingston Honda team!

I went there to purchase a new vehicle. - Lost a Customer

I went there to purchase a new vehicle. I changed my mind when I realized I was being overcharged by Mr Bali Lall. I did not sign the lease agreement and requested a refund of my $1000 deposit. Sales manager Bali Lall was very unprofessional and refused to refund my deposit. He also initially refused to return my ownership of the vehicle I was trading in. I asked to speak to his manager and he told me he was the owner of Classic Honda.

Just picked up my CRV Sport this morning, my product - Le

Just picked up my CRV Sport this morning, my product advisor is Ianna, she is knowledgeable and much passionated, anyone is looking into a new or used vehicle, she's definitely a great help, recommended.

UNORGANIZED & INCONSISTENT DOCUMENTS We made 2 visits - Vinita Arora

UNORGANIZED & INCONSISTENT DOCUMENTS We made 2 visits to Toronto Honda to purchase a used Civic, both with appointments. Visit 1: The sales rep kept us waiting for 30 minutes, he ran around the dealership and kept leaving us to talk to others, saying he'd be "just a minute" (but was longer, he was not organized and not prepared, he texted and answered personal calls. The 3 cars we wanted to see were not ready at the location, so after we saw one, we had to drive to a separate location to see the second one, and the third one was not road worthy ready. We bought one anyway. Since one car window needed tint repair, he talked us into paying for all 4 windows as said it had to be uniform, but neglected to tell us we could just have the tinting removed. He was running all over the dealership like a chicken looking for keys/plates/talking to other people ... always apologizing, but never paying due attention or sitting still to speak with us cohesively. Thankfully, I was able to cancel a work appointment as this went on way longer than expected (around 3.5h). Between Visit 1 & Visit 2: We received emails galore from several different people with different sales documents, and not all of the sales documents looked the same. Also, these people had different sales prices and delivery dates that they were telling us. It seems that different car delivery dates were recorded by different people, even though we had confirmed the date and time before leaving Visit 1. One person made an appointment for delivery, and sent several communications, but we never ended up meeting that person as expected. They were not prompt nor clear in their responses. Visit 2: We went for the delivery appointment (which kept getting pushed later and later in the day, but we went at the last agreed upon time which was 4:30pm - we had been waiting around as initially had an 11:00am appointment, so it ended up being a whole day wasted as we finally left with the car around 7:15pm). The person we were supposed to meet was not available. We were kept waiting 50 minutes, we met with two other people, and finally one person who processed the final paperwork. However, this took significant time, and she also kept leaving to do and check different things. Their DocuSign process did not work well at all. They don't tell you ahead of time about DocuSign, and then they want you to initial and sign in multiple places on a long document by reading it on your cell phone. It is impossible to read it on a cell phone in under 2 hours. They refused to print out a copy, saying this was not possible. The warranty we purchased was different on the final sales document, prices on lines were different (but with a similar total price), and when we asked THREE times to be sure, we were advised that Finance had upgraded our warranty for us, and, that this was CONFIRMED. Ok, so we were happy about this after all the runaround and multiple miscommunications. After Delivery: Now we are getting messages from different parties to sign off on a different warranty. The sales rep had the nerve to say I forgot to sign off on a document. I signed everything they presented to me. The car is fine. The service was poor, chaotic and unorganized. We waited too long at both appointments. There was no central person to make arrangements and communicate with us, so everyone contacted us with different arrangements. No one ever answered their phones when we called - it was always a game of phone tag. I would not go to this dealership again. When I bought my previous Civic at Sisley Honda (now Honda of Thornhill), I had a trade in, so there were even more transactions, but they were organized, they did not mix up prices and dates, they gave us attention promptly at our appointments, and there were no delays. There was no tiny legal documents to sign via cell phone. That was a much better. Good luck locating the ringmaster of Toronto Honda - no one seems to be in charge of the circus.

We purchased a brand-new 2026 Honda HR-V from NewRoads - James

We purchased a brand-new 2026 Honda HR-V from NewRoads Honda and immediately discovered serious manufacturer defects that make it unsafe to drive. We raised these safety concerns right away, explaining that the issues put us at risk of a serious motor vehicle accident, but the dealership refused to take accountability or issue a refund. Despite knowing about the danger, NewRoads Honda has shown no urgency or responsibility — prioritizing profit over customer safety. This experience has caused us significant stress and physical strain being that we spent 50,000$ dollars with them and this is the customer service we received. I would strongly caution anyone considering doing business here. Your safety should never be negotiable — but at NewRoads Honda, it is.

I have to wait for 3 hrs for a 1 and 45 minute job. - Mikedspike007

I have to wait for 3 hrs for a 1 and 45 minute job... No details given ahead. No information why it is taking too long and front desk service guys doesnt care or give any updated...

best service department possible. - Belly

best service department possible. sales is great too! Nothing but the best service. Multiple loaner vehicles to help support my busy work life. Warranty claims are processed FAST and easy and the staff never forgets to give me a smile. best part is the have even got me in as soon as same day when I have vehicle has problems. Would highly recommend.

First and last time bringing my car here for service. - Customer

First and last time bringing my car here for service. The only reason I decided to try them is because they perform warranty work on the weekend. Certainly hope the work is more professional than the so called service staff. The rude and condescending attitude from the long dark haired girl in the service area was far from “Ideal”.

Avoid IMAGE HONDA, Centennial Pkwy in Hamilton if you - Not happy in Hamilton

Avoid IMAGE HONDA, Centennial Pkwy in Hamilton if you can. Unbelievable experience with this crowd. The last Friday in January, I bought a used Honda Fit with low mileage for top dollar - to be expected given the lack of cars for sale. Everyone seemed friendly. Unfortunately, the sale was done in a rush at the end of the day and the finance woman told me she'd noticed we always used Krown Rust. She told me that I wouldn't be able to use it on the 2020 Fit because it would gum up the electronics. So she sold me an oil deal that I shouldn't have agreed to - and sent me the details that evening. Upon reading about it, I realized that this $1099 plus tax oil treatment would do nothing to protect the underside of the car which is what I had told her I needed. I left phone messages and emailed her and the salesman saying I did not want the treatment. They cancelled it - which was good. On the Monday, I spoke to my 30-year trusted garage mechanic and he said it wasn't true. I could still do the rust prevention on the underside of newer cars. So, in my opinion, she tried to sell this to me under false pretenses. The managers Rick and Amy eventually said that Honda "does not recommend" Krown. But that is SO NOT what she told me. In my opinion, she lied. That was my FIRST bad experience. The SECOND was that when I bought the 2020 Fit, I traded in our old 2011 one but a couple of days later, realized I shouldn’t have. My son suddenly needed a car as he was moving out. So I texted the salesman back, but he said it was already gone. The manager later told me that this was true and that the deal had later fallen through – though I had no way to check that. Wow, what a fast sale!!... hardly time to clean the car up! A week or more later, I got a text from the salesman to say I'd left the 407 transponder in the car and he'd leave it at the desk for me to pick up. He did not tell me that the car was now available. When I came in, the car was in the lot, for sale! I couldn't believe it. We needed a car and, as we knew about the good maintenance history of this one, we sucked up the loss and repurchased it. I felt that the salesman had not told me the truth. When I told the story to the second salesman about how TWICE I’d been shafted and did not trust the dealership, I also asked for a new set of tires that were needed as a gesture of good will. They did include them in the deal – which I thought was good. Still, if they had no culpability, why would they have agreed? But then came the THIRD and worst experience of all. On the long weekend in May, as my son was driving north, the oil light came on and the engine started smoking. They pulled over on the highway and were towed to a wonderful garage in Keswick. The garage called to say the engine had burned out and needed replacing. There was no plug in the underside oil pan – and no oil. They said we should complain to whoever changed the oil on that car. You can guess – it was IMAGE HONDA. I called to complain and they were not helpful. Rick, the manager, did call the garage in Keswick who told him that it was obvious the plug had fallen out. It must have been installed improperly and slowly gotten loose. We found oil on my son’s outdoor parking spot which must have been dropping for awhile. But Rick and Amy refused to admit this was the case – and offered the lamest excuses – arguing with every point, including what the Keswick garage had said. They could offer no explanation for how it had happened, and took no responsibility. Naturally, sadly, this happened three days after the three-month warranty expired! STAY AWAY! Can’t trust them. Go to Sterling Honda if you can. They've always been very helpful and have better ratings.

I am more than pleased with the excellent service I have - Sue

I am more than pleased with the excellent service I have experienced at Trent Valley Honda recently. Cindy and all staff were very friendly and helpful. Shuttle service was also very pleasant .

Very poor service for a loyal customer. - Suri

Very poor service for a loyal customer. All they care about is how they can scam the customer and make money. At 50k they asked me to change my transmission oil and make a bill over $300. When I had a issue with one of my devices in the car they want to charge for me even the car is under warranty. All fairly tales when you buy a new car and when time goes they treat you as crap. I will never go there again.

I tried to buy a new 2025 Civic Hybrid but the - CCB

I tried to buy a new 2025 Civic Hybrid but the salesperson - Ali Talib - was cranky (almost surly really) and not interested in any negotiation - either pay the sticker price or tough luck. I have been watching the website price for a couple of months now and it has increased by $300 on two occasions on cars that have been sitting on the lot and are already owned by the dealer. Ali said that Honda mandated the increase and so they are selling at the new price. He said they don't have the inventory they had pre-covid so any negotiating wasn't going to happen. "Honda says"! He really wasn't interested in talking to me at all and I really did want to buy a new car. Oh well. It certainly won't be at Ottawa Honda and may not be a Honda at all now.

Great experience. - Joteixeira

Great experience. Thank you for explaining everything and the exceptional experience. The information given was very thorough

I just got my Honda CR-V. - professorkabir

I just got my Honda CR-V. This is the second Honda CR-V I bought from this dealership. This time Mr. John Haralambakos handles the sale. It was a very pleasant experience. John is a true professional and a perfect gentleman. I had to do some paperwork with Mr. Leo Jeon; a really nice person and a true professional. I have been dealing with this dealership for more than five years, and I am a very satisfied and loyal customer.

Customer service agent at Honda Castle are very - harsh

Customer service agent at Honda Castle are very disrespectful for servicing center. Even when they talk they will not introduce themself specially their designation or name. Also not particular about time managment and I will never visit again!

Just bought my 2019 Honda civic absolutely love it. - Hunter

Just bought my 2019 Honda civic absolutely love it. I have been looking for months then a one of my good friends referred me to someone that would help me out. Thank you so much Nico for getting all my wants and satisfaction in my new car! Will not buy a car from anywhere else in the future will be with Nico

When I bought my Civic Si, I paid for one upgrade to the - Zoltan

When I bought my Civic Si, I paid for one upgrade to the wheels and floor mats. I negotiated that the original wheels be included as well. When I showed up to pick up the car, they tried to renege on that deal. More recently I bought new winter tires there. Before long my tires were flat due to corrosion on the allow wheels and I had to buy two new tires. I suspect that they didn't clean off the corrosion and use bead sealer to check for leaks like they should have. They accepted no responsibility and between cleaning the corrosion and buying two new tires I was out $1,000. Cleaning off the corrosion is supposed to be done when you get new tires put on as part of that service. But they found a way to charge double. Clean the corrosion first, then call the customer two days later to tell them the tire isn't safe and needs to be replaced. So shady and/or incompetent. Either way, they don't respect their customers. They no longer offer shuttle services. I brought my car in for a 1pm appointment for tires and by 5pm it wasn't ready yet. Shop foreman was condescending and rude. They assume you are stupid and treat you as such. Stay as far away as possible.

I purchased a new Honda vehicle from this dealership - peterwbarry

I purchased a new Honda vehicle from this dealership several years ago. There was an issue with the warranty start date as my new vehicle had previously been ordered by another customer who didn't like the exterior color so he ordered another car from them but in a different color. The issue was that Honda Downtown had already registered the start date for the new car warranty for 45 days earlier which was supposed to be the delivery date of this vehicle to the previous customer. I noticed this discrepancy when I took delivery of my new car from them and I even had the General Manager initial on my copy of the Bill of Sale that he would amend the warranty start date with Honda Canada. This apparently was never done as I noticed this oversight about 6 months ago. I called the dealership and spoke to my sales rep and he apologized for the oversight on behalf of the dealer (but this was not my sales reps error). So I called and spoke to the new General Manager as the previous GM was no longer working there. Anyhow the new GM wouldn't amend the warranty start date as I couldn't find my copy of the BOS with the previous GM's initials on it. Honda Canada was fully aware of the warranty start date discrepancy as I had called them when I first took delivery of my new car. I also notified them again about 6 months ago when I realized that the dealership still had not done their originally promised due diligence to amend the new vehicle warranty start date to my original date of delivery. Honda Canada promised me that I would be covered for an extra 45 days in the event that I had a warranty claim. The issue that I have is not with Honda Canada but with the previous GM at this dealership who never did his due diligence to change the warranty start date to my actual date of delivery on my new Honda vehicle and then the present GM refusing to amend the warranty start date for me because I didn't have my copy of the BOS with the previous GM's initials on it. My sales rep at the dealership who still works there knew about this issue so he should have informed the new GM that this issue had actually happened. Honda Downtown really dropped the ball by failing to do their original due diligence and even after a change in General Manager they still refused to amend the warranty start date. As a result of this issue, my trust in this dealership would score a 1 out of 10!

We needed a vehicle to replace our 15-year-old Corolla, - Jacqueline

We needed a vehicle to replace our 15-year-old Corolla, and had decided on a newer CRV… then we learned that we had to travel 1400 km to Orangeville for a family funeral. My son, who was driving, had to be back at work before we did so we decided to check Orangeville Honda and see what they had. From the minute I called, Kim made it clear that she was going to make it happen for us - and she did, with caring and kindness and efficiency and absolute competence. When we went to pick it up, everything was ready, and our long drive home was as enjoyable as an exhausting marathon can be, thanks to her hard work and dedication. Kim made buying a car fun, even in difficult circumstances. She’s a gem. Oh, and the car is great too, but it’s the incredible service that made the whole thing such a positive experience. Thanks Kim.

The worst service I ever had for repair to my CRV they - sandylcarlton

The worst service I ever had for repair to my CRV they told me one price total 1700.00 then charged me 2000.00 for work I didn’t concentrate to they totally ripped me off as a senior and a woman so beware get the quote in writing before you agree to anything they lie through there teeth to take advantage of you

Great staff. Very knowledgeable. My vehicle oil change... - Driller14

Great staff. Very knowledgeable. My vehicle oil change and inspection was done on time as promised. Good well done. Had a long chat with Scott Ryan in sales department

They broke the infotainment system while trying to update - mh2025

They broke the infotainment system while trying to update it . Now it doesn't work and they won't repait it and Handa Canada is absolutely horrid as they will not replace parts even though the car is under warranty, and id 2 weeks old.

Very friendly and quite professional service from Pree - Huey

Very friendly and quite professional service from Pree during the purchase of my used CRV. Honest, detailed and she made us so comfortable. Will refer all friends to her.

We just purchased a 2020 CRV from Henley Honda. - terristeingart22

We just purchased a 2020 CRV from Henley Honda. We were very impressed with the friendly service from the moment we walked through the doors. All of the salesmen were busy, so the Manager quickly came to our service. He was super knowledgeable, friendly and personable. Our experience got even better as we were later introduced to Levi the Sales Representative. He was exactly what we look for in a Car Salesman....friendly, full of helpful information, willing to answer our questions and not pushy at all. He spent 3 weeks searching for the CRV that we had in mind. It was so exciting when he found just what we were looking for. The paper work at Henley Honda is kept simple with no crazy hidden costs. When we picked it up, Levi patiently went through all of the features of the vehicle and even hooked up my phone to the system. He is a super friendly and topnotch Salesman. Thank you Henley Honda for a great experience and an awesome vehicle.

I appreciate cooperation and guidance provided by Hakan, - Amit Patel

I appreciate cooperation and guidance provided by Hakan, he is very friendly and knowledgeable person.

Moe helped us with our purchase. - Abdulkarim

Moe helped us with our purchase. Working with Moe was pleasant, Friendly, patient, and professional salesman who made this an enjoyable car buying experience. Thanks to the whole kitchener Honda team

I have been dealing with Gore Motors for over 10 years - Morrow8423

I have been dealing with Gore Motors for over 10 years and I have always been very happy with their service. Gore Motors employee Dave Wheeler is a old school service person. Friendly, personable and very helpful. These are qualities that are seldom practiced anymore. I very much appreciated his service.

Great sales people, great information horrible service - Bt.metcalfe

Great sales people, great information horrible service department and the manager is a total idiot. Everything is the customers fault. Talk down to you and God forbid you challenge her point of view. Never going back, Milton for warranty now. Stay away.

I had my tires switched over and an oil lube & filter. - Pugluvr289

I had my tires switched over and an oil lube & filter. When I got my car back it was making a clicking sound when soft braking. They told me it had nothing to do with the work they did and that I needed to spend $250. to fix it. Hmm. Quite the coincidence

Michael Salib treats every person like he would his own - Natalie333hart

Michael Salib treats every person like he would his own family. He helped me in every possible way to get an amazing price and exactly what I wanted. And Sarah in finance goes above and beyond. My entire experience was amazing from start to finish. If you are looking to be treated great please go see them. I 100% recommend it!!!!! Natalie H