Westgate Honda

When this vehicle arrived at Westgate I went and saw it after hours that night. Then I followed up on Saturday the next day and went when the dealership was open. I was told the car had been sitting for da after hours that night. Then I followed up on Saturday the next day and went when the dealership was open. I was told the car had been sitting for days and it could not be started or test driven until the mechanics have drained and refilled the fluids. I called on Monday and got the same sales person that mentioned it was still in the shop. I called back on Tuesday and spoke with the sales manager Sam, that told me it was in the shop but an individual put a deposit on it. I asked why I was not offered that option when I was in Saturday and spoke with him and his sales team. He mentioned he did not know they were taking deposits. So I asked to be informed on the vehicles status. Sam called me on Saturday to tell me the engine is no good and they are sending it to the auction in a very concerning voice. I went back to the Facebook post and low and behold Shea listed the car as sold and then blocked me so I could not see his activity. I found out they did sell the car and Sam lied to me the whole time. I would be very cautious doing any transaction with this business. Update: Called back twice to talk to Joe Haslinger which I was told by reception he was the general manager. The first time was gone for the day, then the second time they left a note on his desk to call me and he decided his time was more important than a customers and handed it to his underwriter to handle. The underwriter calls and trys to explain that he is the owner and this was the "process" to gather information like this was new, even though everything is explained in the review. She was asking questions which were irrelevant and was talking in circles. Then said he left for the day now and would I like him to call me back. I said no because this shows that the culture inside this business is about them and customers are not important. Also shows that this mentality has been created and implemented from the top. More

Car brought in for scheduled appointment for a manufacture recall. Went to drop off vehicle when we were told parts not in yet! Seriously, this happened even after Westgate called the day before t manufacture recall. Went to drop off vehicle when we were told parts not in yet! Seriously, this happened even after Westgate called the day before to confirm my appointment and also tried to see if I wanted to trade this vehicle in for a new one. All this I and I still don’t get the service I expect!! Westgate communication is terrible! We rearrange our day for this appointment only to be sent away!! Please be CAREFUL when dealing with them. More

Great experience. Thank you for explaining everything and the exceptional experience. The information given was very thorough Thank you for explaining everything and the exceptional experience. The information given was very thorough More

Just a bought a 2025 civic hybrid touring from them. Initially booked a black civic but with all of the recalls that Honda just put out, the salesperson John told me I could not get the black on my deli Initially booked a black civic but with all of the recalls that Honda just put out, the salesperson John told me I could not get the black on my delivery date and all other colors were available and since I had already sold my current car and needed the new one ASAP, I decided to go with the blue as it was the only other dark color. The day before the delivery the salesperson John sends me pics of my car and I see that it has grey/white seats which I was not made aware of before. The black only comes with black seats and logically I assumed they will provide a car with black seats since I never requested for white/grey seats but they don't think the color of the seats is a big enough deviation to let the customer know apparently. After refusing delivery for the Blue with white/grey seats they asked me to choose another color since they don't have any blue with black seats either. Ultimately had to go with a white car since I do not like any of the colors. Although white is okay for my taste but I went out to buy a dark colored car and had to take one that is farthest from my preference all because of the incompetence of Honda and this dealership. Also, They markup all cars with a 2000$ package that includes free windshield replacements, GPS etc. Most of these items are already in the car or available with an insurance. I managed to get these markups removed but they wouldn't sell the car without mats. Now I have 240$ mats sitting at home because I never wanted them. Already bought aftermarket mats. They make you sign an agreement that states you cannot pay off the financing before 6 months and if you do, you have to pay Westgate Honda a fine of 1000$. which is sort of Illegal since the Honda Financial Services Canada Website clearly states "All retail loans from HFS are open. You may pay the full balance at any time without prepayment penalties." More

Bryan in service went above and beyond to help me ! Definitely going to be back again! Definitely going to be back again! More

I was helped by Joe. He was a very amazing salesman and helped me find the car that I wanted and loved very much. He also taught me about all the new technical features i He was a very amazing salesman and helped me find the car that I wanted and loved very much. He also taught me about all the new technical features in the car. Joe was very patient and always positive with me. I would definitely recommend him to others. Overall, all the staff were very kind and helpful. More

I love the service I receive at Westgate. I feel like Norm off cheers and everyone knows my name lol All service staff as been great to me over the years. They treat me like family and I feel I feel like Norm off cheers and everyone knows my name lol All service staff as been great to me over the years. They treat me like family and I feel safe driving my car everytime I take it in for repairs. More

Moved over to Westgate from London Honda since closer. Have had great service and timely responses ever since. Now there 3 years. Also had a great experience purchasing my vehicle in June of 2020 - the Have had great service and timely responses ever since. Now there 3 years. Also had a great experience purchasing my vehicle in June of 2020 - the height of the pandemic. They couldn't have been more professional or helpful. More

No, not Westgate. It is Westhate Honda. They are not honest in their work and they rip you up. It is Westhate Honda. They are not honest in their work and they rip you up. More

Ww bought hrv on Aug 2021 asked to cancel extended warranty they refused ask Jeff warranty they refused ask Jeff More